Customer reviews of BEBE2LUXE

I ordered a car seat 6 months ago for my 18-month-old son, everything was perfect. I then decided to order the same for the birth of my baby in December 2022.. 1st Problem: the delivery was delayed (hard to hear when you pay nearly €40 in shipping fees).. 2nd problem: color error (ordered in burgundy, received in black), too bad the seat costs €180! I contacted customer service to find a solution, bad surprise, the hotline is only open 3 hours/day and 4 days/7. I filled out the web form and the response was late.. In the end, I received the seat on Friday at 4:45 PM for a departure on Christmas vacation at 7 PM: 2 possible options, return the seat and give up the vacation or keep it and give up the chosen color.. Since I was told that even if the mistake was theirs, they would not take it back if it had been used.. In the end, I was compensated €20. Very disappointed, I will not order again on this site and I will not recommend it to my friends either.

Very poor, I was supposed to receive my package for Christmas, a gift for my grandson and I did not receive it, very very disappointed and I had to buy another gift, extra costs

Music a bit too loud and volume not adjustable.
It would have been nice to have an additional tilt notch for the rocking mode because the tilt is quite significant and the baby slips in. Finally, the fixed position is not very fixed... Otherwise, good product quite well thought out. Let's see over time if it is robust.

It doesn't work well

I am disappointed with the car seat, it does not recline enough.

The item I received was very good except that since I got it, the vibration does not work.

The site could use a refresh, but it was functional enough. The order was sent and received quickly, very good delivery service. The item itself did not meet my expectations, I was a bit disappointed as it did not match the description in every way.

no comments

Bad, we are not satisfied

did not receive the correct color
black instead of red

My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return.
I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.

Received very quickly
The seat is heavy but seems to be of good quality
Only regret that I saw afterwards: it has never been tested and is not on the securange list... so I hesitate to use it, what a pity

Intact box

Speed of delivery

According to my sister, the mattress is not comfortable.

Poor quality products.
Impossible to reach an advisor.
Very disappointed with product return

My daughter is very poorly positioned in this seat, her head is constantly leaning forward despite the seat being reclined

Delivery times are not respected

Very good

I don't find it very nice to charge customers for shipping fees, especially when it comes to a baby registry set up by the future parents. The entire family and friends are unhappy.

I received the product and it doesn't work at all.

I could not get the seat in the requested color within the announced deadlines. I had to accept one in a different color 0

Not very sturdy

Nothing to report.

Some parts are missing

Item as described, color not as expected. I wanted blue, they delivered gray

I give the lowest rating because I did not receive the package and I have to wait 7 days for the delivery person to give an answer and then we will see what happens... However, the car seat was an emergency for my daughter who is not comfortable in her cozy

Website nothing to say very well explained
Order shipped quickly
Just the customer service should just explain in more detail when the item is defective for a new shipment of the product

The swing is perfect, however, the 3-in-1 bed is not great; the quality won't last more than a month. Too bad because it's still €100.

Unfortunately, the swinging does not work.

I didn't understand how to send the gift I reserved for my daughter without revealing the financial details... a great mother a bit disappointed...

Fast delivery. Nice design and sturdy but still a bit disappointed with the product: A piece of plastic is stuck to the arm and won't come off. It seems to have melted onto the device. Customer service offered to replace the arm. I would have preferred a discount. The other arm squeaks when the swing is in motion. The seat does not open (in the lying position) when the swing mode is on. I am also disappointed that there is no full music but only excerpts of 3 melodies. The vibration mode, which exists in other brands, would have been a plus.

Bag is useless, I will never order again

A bit of a long wait.

Very poor delivery tracking, impossible to reach them by phone, never again

I did not receive the correct car seat, customer service has been playing with me for a week. Moreover, they do not answer the phone and they respond to emails after 24 or 48 hours.

Meh.

It's okay, still disappointed.

Mediocre delivery. Package left on time but had a lot of difficulty being delivered.

Very fast delivery