BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Car seat very good but I ordered one red and one blue and I was sent 2 red, couldn't return them because I really needed them
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Response from BEBE2LUXE
Hello, We apologize for the reference error. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your Bebe2luxe customer service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2021
Product conforms to the order
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/11/2021
We received the swing well but had a functioning problem, we returned it with a return number but we have no news.
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Response from BEBE2LUXE
Hello, we have received your package, it has been examined, a package will be shipped within 48 business hours. For any questions, please contact us directly via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/11/2021
Due to an inability to enter a billing address different from the delivery address, I received the package at my home (in the Paris region) instead of at the young parents' home, who live 400 km away!
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Response from BEBE2LUXE
Hello, the billing address can be different from the delivery address, this is possible in the delivery address section. For more information, please do not hesitate to contact us directly via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/11/2021
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Response from BEBE2LUXE
Hello, Have you encountered a problem please? Ct, KANDK
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/11/2021
The site is good and the product matches the description. However, the carrier responsible for delivering the packages is not serious at all, and when we contact luxury baby to inform them that we haven't received our package, they believe the carrier... They should change carriers.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/11/2021
I don't have the content
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Response from BEBE2LUXE
Hello, please do not hesitate to contact us via this link in case of any problems encountered with the delivery or with the product, we are here to help you: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/11/2021
Very fast delivery. The seat is not inclined enough rear-facing, so my baby has a bad posture when he falls asleep. Quite disappointed
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution to resolve your child's seating position issue: [email protected] Best regards, your Bebe2luxe customer service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/10/2021
The delivery person really needs to come to the house and not pretend!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 13/10/2021
Change the delivery company, they changed the date and time of delivery 3 times, otherwise the product is perfect
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/10/2021
Problem with the color
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with the product reference. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return for exchange: [email protected] Best regards, your Bebe2luxe customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/10/2021
Shipping costs too expensive
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/08/2021
Fast delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/08/2021
Very good site, but long delivery time due to restocking
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/09/2021
No problem with the delivery, however I received a product that does not work and I called for a refund but got no response. Very disappointed..
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Response from BEBE2LUXE
Hello, we are sorry that the product received is defective. An order manager is currently in contact with you to resolve the issue as soon as possible. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/09/2021
I ordered 2 car seats and only 1 was delivered, I had to make a complaint to the site for the delivery of the 2nd seat
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/08/2021
Order placed at the beginning of August, delivered mid-September.
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Response from BEBE2LUXE
Hello, we are sorry for this exceptional delivery delay. We encountered a significant delay in the production of our products including the Alpha swing. We thank you for being patient in the face of this setback. We hope the product will bring you complete satisfaction :) Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/08/2021
Order very late!
Chaotic delivery, I was supposed to be refunded for the delivery fees, I never received anything!!!! Hours on the phone, for a delivery after 6/7 weeks,
I do NOT recommend AT ALL.
Catastrophic!!!! Lamentable.
I gave birth and still had not received my order, it’s shameful!!!!
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Response from BEBE2LUXE
Hello, we are sorry to read how much this delay has caused you trouble. As indicated several times by email, we encountered a production delay beyond our control. This resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Have a very nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/09/2021
I only give 3 stars because of the disastrous delivery by GLS. There were several days of delivery delay due to the lack of professionalism of the delivery person. In the end, my package was delivered on our trash bins outside our home. This is unacceptable considering we paid €8.90 for delivery fees.
The ALPHA swing (violet color) that we received is perfect, it is an excellent quality/price ratio. It assembles very quickly and easily. It is even better than the swings of the same type from the brand 4Moms which are much more expensive and that babies tolerate poorly..... So I recommend this product but be careful with the delivery by GLS.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/09/2021
I received a defective seat, knowing that they do not accept returns in apartments but only in houses, I had to arrange for the return to be made at someone else's place. Moreover, I had to follow up 3 times with customer service because they were not able to provide me with a quick return, and I was told that my seat model was out of stock while it is available for order on the site. I made a complaint for a commercial gesture hoping it will be favorable knowing that this is the second time I buy from them. I am disappointed with customer service.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with the product and our after-sales service. Indeed, returns of bulky packages are complicated, home pickups are only possible if you live in a villa/house, and relay points do not accept overly bulky packages. We are sorry that this has been complicated. Regarding the Airtwist, they are currently available for sale but with an estimated delivery date around October 15. As you rightly pointed out, we are currently out of stock, and restocking is planned around October 12. An after-sales service representative is currently in contact with you regarding your complaint. Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/07/2021
The product itself is very good. But a wait of 2 months to receive the product and a somewhat unprofessional delivery. The product was left in the garden in the rain behind the house, without any notification...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/08/2021
Not satisfied with the slow delivery and incomplete delivery, missing an item
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This has resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for keeping it despite the conditions. If you haven't already, please contact our after-sales service if an item is missing from the order. Have a very nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2021
I ordered a black stroller, I have the order confirmation and we received it in pink.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Navigation is simple and delivery is fast.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/08/2021
Not serious at all! I ordered a swing, 2 weeks after my order no news. I follow up to get an approximate date for delivery (the shipment is supposed to be made 8 days later! Of course, none of this is specified at the time of purchase). 10 days later still no news, I follow up AGAIN to understand what is happening and finally the swing is no longer in stock in all colors... and then no, finally there is gray left! Their customer service by phone is almost always closed. They are still responsive to emails. For the product, I am satisfied but the communication is zero! So I give the 2 stars only for the swing.
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. We informed customers as soon as new information was communicated to us. This has caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time, and we thank you for keeping it despite the circumstances. Your package was shipped 14 days after purchase (order on 4/08, shipment on 18/08), a response was always given to your emails despite this delay, we do not understand where the unanswered emails are: the first email sent by you was sent on the 9th, response on the 10th to inform you of the delay, on the 17th we offered you a color exchange, and on the 18th your package was shipped. We remain at your disposal for any further requests from your customer area. Have a very nice day. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/07/2021
Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.
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Response from BEBE2LUXE
Hello, we are sorry for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Your cradles were shipped this week. We hope they will bring you complete satisfaction. Have a very nice day. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Site not particularly attractive or intuitive.
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Response from BEBE2LUXE
Hello, thank you for your feedback, all comments and ideas are welcome to help us improve, feel free to share them with us via this link: https://www.bebe2luxe.fr/fr/contactez-nous :) Have a nice day.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Following the receipt of my package, I have an issue with the product. I contacted by phone but received no response as it is vacation time. I sent an email and was supposed to get a reply within 48 hours. It's been a week and still nothing. Eventually, my handy partner disassembled the product and fixed the problem, although it is still not optimal. Too bad, customer service is non-existent.
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Response from BEBE2LUXE
Hello, we are sorry, indeed the office was closed until today, we replied the day after your email, we can send you a screenshot if you wish. Is the problem persisting? You can contact us again via this link https://www.bebe2luxe.fr/fr/contactez-nous. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/08/2021
Unusable product.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/06/2021
The delivery took too long, it took a lot of time
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/07/2021
Few products, more childcare and baby products would be nice!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/05/2021
Very well explained site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
Prices change ...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/06/2021
The delivery person rang the bell, specified that the carton is behind the door and goodbye. Very little communication. But delivery was well done. Haven't looked inside yet.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/06/2021
Rass
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/06/2021
Fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
Hello, I had to change the color, no red available before early August, too bad.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/06/2021
Order was perfect, but paying ~€13 for a delivery that ultimately arrives 96 hours later is not great.
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Response from BEBE2LUXE
Hello, thank you for your feedback, your order was placed on 07/06 and was shipped the same day. It was delivered as agreed 48/72 hours later, on 10/06 (see tracking). Have a nice day :) Best regards, the Bebe2luxe team.
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