BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
I did not receive the package I originally ordered and I hope to receive it one day.
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Response from BEBE2LUXE
Hello, we apologize for the package error, has the problem been resolved since? Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2021
Good site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/04/2021
The baby seat is comfortable but not optimal in use. My baby in the lying position, facing backward, is not really lying down and thus had his head falling when he fell asleep. There is no instruction manual provided with the order. The belt to secure the baby is not easy to use, I don't know if it's me who couldn't manage it or the design, but the belt was too tight around my baby's thighs. Why is the belt attachment fixed? I can't really say that I am satisfied, I bought this product following a friend's recommendation who is satisfied, but after taking a 1400 km trip with the seat, it's not the best for my baby.
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Response from BEBE2LUXE
Hello, we are sorry for the missing manual, it should be present in the package. We have just sent it to you by email. The cushions are indeed adjustable according to your child's size. We let you discover the manual, if you have any questions, please do not hesitate. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2021
Very disappointed because the only two toys to hold must be fixed on the arch, which is normal, but this last one must be completely closed on the baby when the baby is inside; whereas it is not necessary to fold everything normally, it would have been wise to just put a clip ring alone. In short, to avoid.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/05/2021
I received my package quickly but I received the Luna deck chair with a strap defect. The same day I called them and they are sending me a new fabric. Other than that, it's quite difficult to close, but it's pretty.
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Response from BEBE2LUXE
Hello, thank you very much for your feedback despite the problem encountered. We remain available for any other requests if needed ;) Have a nice day. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2021
Delivery was more than mediocre, I have rarely seen such an incompetent carrier, after 10 days I received my package, I was supposed to receive it 2 days after ordering. I am still satisfied with the swing.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/05/2021
Too many emails
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Response from BEBE2LUXE
Hello, we are sorry if the information was too much via email. If you wish, we can close your account to avoid any further emails. Just request it via this link: https://www.bebe2luxe.fr/fr/contactez-nous. We still hope that your experience on our site is positive and that the product fully satisfies you. Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/05/2021
The item does not meet my expectations.
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Response from BEBE2LUXE
Hello, we are sorry that the product does not meet your expectations. Please contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous if you haven't already! We will help you, no worries :) Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 16/05/2021
It's a shame that the person did not take my comment into account, I specified that my package should be dropped off at 101 with a neighbor.
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Response from BEBE2LUXE
Hello, delivery only takes place at the address indicated when ordering. Regarding your package, it was delivered in 72 hours to the initially indicated address, which is perfectly normal. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2021
Good product but the delivery charged €10 is quite mediocre!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2021
My order was supposed to be delivered in 3 days and I received it in 15 days
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/05/2021
Order not received on time..
Blocked from 12:30 to 16:30 for nothing
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Response from BEBE2LUXE
Hello, thank you for your message, we are sorry for the problem encountered. Your package was shipped on 11/05 for an estimated delivery between May 14 and 18. You received your package on 14/05 on time (the 13th being a holiday). Deliveries to relay points are offered during the order to avoid you being stuck at home waiting for the package. For any disputes, please contact us via this link https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/05/2021
Good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/05/2021
Super stroller, small, folding is simple and super compact, takes up little space. Baby is very comfortable in it. Top product
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/04/2021
My item arrived all scratched, I feel like it has already been used.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. We will contact you from your customer area to learn more. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/04/2021
Stroller received in the wrong color.
Another stroller ordered but arrived way too late...
Result: two strollers purchased and the first one still not refunded.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/04/2021
First order... and surely the last!
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Response from BEBE2LUXE
Hello, we are sorry that satisfaction is not met, what exactly is happening? Please feel free to contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous We will help you resolve the issue encountered. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
delivery quite long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/04/2021
The packaging of the swing's package arrived torn on one corner and edge, the contents were visible. This is not a packaging designed for transport as it has no reinforcements. One of the tubes of the swing that goes on the ground was slightly 'scratched' because it was at the level of the hole in the cardboard, but since it is a tube that is on the ground, it is not visible, so it's not a big deal. Since it is a gift for a newborn, I was a bit embarrassed, but everything is fine, so that's the main thing.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/04/2021
Buttons are really too hard!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/04/2021
Very disappointed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/03/2021
The bouquet was not like in the photo
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/03/2021
Disappointed with the delivery, it was supposed to be a home delivery but the package was dropped off at a relay point.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/03/2021
Too bad the hanging plush toys are pink and not blue as I had selected, otherwise received quickly and practical.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/03/2021
Good.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/02/2021
Long delivery time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/03/2021
The product is very good, nothing to complain about. However, the delivery was a disaster. We scheduled a delivery date and time slot. I waited all day, nothing. The delivery person showed up the next day without an apology, the box very damaged. I find it a shame to work with such an incompetent delivery service...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/02/2021
Customer service not responsive and the colors of the swing leave something to be desired in the end.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/02/2021
Very nice stroller but received with a broken wheel, I contacted customer service immediately, they asked for a photo but I haven't received any feedback to date despite follow-up.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/02/2021
Received the package all torn
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 17/11/2020
Very good site
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/02/2021
It's very pretty, I like it. But I can't say more, I haven't tested it yet since it hasn't shown its face yet.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/02/2021
Hello, I received the seat but there is a problem. I received a seat for 0 to 15 months, but I ordered a seat for 0 to 10 years, so I am not satisfied.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/02/2021
Too bad the stuffed animals are pink
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2021
Delivery too long, and especially the delivery date not respected, otherwise the product is very good.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/02/2021
Problem with delivery. GLS left the package at the doorstep. At 150€ the package is risky and unprofessional. Especially since I was present!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/02/2021
Good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/02/2021
Easy to use
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/09/2020
It's quite good as a cradle but there are many things to correct, I added sliding pads to be able to push the stroller and also the music in mp3 doesn't work like that, it's fast and it goes from left to right but not from front to back in terms of rocking
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/02/2021
Package delivered on time
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