BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Very disappointed with this product. It doesn't work. Bronchial doesn't work. I put in batteries and it still doesn't work. Really disappointed with this product. I have contacted Bebe2luxe to find a solution.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/01/2021
Well received Louna 5 in 1 but it doesn't work! Even with batteries, it doesn't turn on at all
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/01/2021
Very dissatisfied
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2021
Received quickly
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Response from BEBE2LUXE
Hello, Super see you soon at Bebe2luxe.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
I am disappointed because the rocking mode does not work and it was one of the criteria that motivated my purchase. I exchanged with the service that responds very quickly, I hope to receive a new one that works to leave a new comment. It's a shame because I was so happy to receive it but disappointed when the rocking mode did not work.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2020
I have not yet received the car seat ordered for my daughter, it's starting to take a long time.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. Your order was placed on 20/12 and the package is noted delivered on 23/12. An email has been sent to your customer area to resolve the issue quickly. Don't worry, we are here to help you. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Very good site but poor delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
Hello. This is a gift for a baby who is not yet born. So I haven't assembled it yet. But otherwise, the site is very good and the delivery is fast. It's a shame that for a certain amount, delivery is not free.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2020
I take away two stars because the delivery service by GLS did not respect the delivery times of 24 to 48 hours! They should change the home delivery method! Not very serious! However, for the swing, impeccable, I am very happy with the product, the music is soft and the swinging is great, thank you luxury baby
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Very long delivery, more than two weeks, prices change on the site, as for the quality, I don't know, it was a gift.
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Response from BEBE2LUXE
Hello, thank you for your feedback. You ordered an item deliverable between December 16 and 18 (announced on the product sheet). You received your package on 21/12, which is 1 business day late and not 2 weeks as announced. We apologize for the day of delay but unfortunately, this type of delay is possible during this holiday season, especially during this particular period when the number of packages to be delivered has been significant. Regarding the price, it has indeed changed in recent weeks due to Black Friday and Black Week like most websites participating in these operations. Wishing you a wonderful end of year holiday season. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2020
Received a broken item, no response to the return request made 5 days ago, and for the phone, it's only an answering machine! Disappointment for our broken Christmas gift at 159€...
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Response from BEBE2LUXE
Hello, we are sorry for the inconvenience encountered, we received an email on 18/12 and we responded on 21/12 during the day. A package is currently being prepared to replace the broken part. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2020
Ordered from bebe2luxe and received in 10 days. Perfect condition but the music does not work.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/12/2020
Box arrived very damaged. The foot of the swing is bent, I had to straighten the foot before fixing the swing and all the other accessories. I bought a swing for 90 EUR that I received damaged. I will never recommend from you again and I advise anyone to buy something on this site. Thank you, best regards.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. It is not normal that you received a damaged product, why did you not contact us directly by email about this? We only became aware of the problem through this review. It's a shame, our customer service team is very responsive and attentive to customers. Several emails have been sent without response today. Please feel free to respond to it in order to take the necessary steps for you to receive a compliant and undamaged product. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
A broken spare part in the package
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
Still not delivered, the delivery is systematically postponed
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Response from BEBE2LUXE
Hello, your package appears to have been delivered on 1/12. If this is not the case, please contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
Navigation not very intuitive.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/12/2020
24 hours after ordering, I received it, it's great! However, I would have preferred if they took an extra day and didn't get the color of my cradle wrong! Just a heads up, and don't mention a return, it's fine... 8 months pregnant, I don't want to go through all the procedures...! But please be careful.
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Response from BEBE2LUXE
Hello, we apologize for the color error. During this period, orders are numerous, so mistakes are possible, and we are sorry for that. A return was proposed to exchange the color, but we have not received any response today. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2020
The article itself is of good quality and conforms to our order. However, your carrier GLS is absolutely not serious and competent, which greatly discredits your brand. After (supposedly!) 3 attempts without being able to deliver the package to its recipient (who was indeed present), we had to go ourselves twice to the GLS depot in Gennevilliers and insist on retrieving our package, which no one there could find!! It's really a shame because it does not encourage future orders on your site! Best regards,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Ordered in gray and the plush toys are pink, so not great... the quality of the fabrics is not top notch.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2020
Very disappointed
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Response from BEBE2LUXE
Hello, we are sorry that you are disappointed with your order with us. We contacted you shortly after your review but we never received a response that day. What exactly is happening with your order? Don't forget that we are here to help you. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2020
I had asked a technical question before my purchase and I got a response quite quickly ==> OK The big downside remains the carrier GLS!!!! the cream of the creams... How can we still work with this carrier in 2020??? It is by far the most incompetent of all... So much so that generally I decided not to buy online if the transport was entrusted to GLS. When the delivery is entrusted to GLS, I sigh in advance because I know there will be tracking issues, appointments, delivery points, delivery person... etc in summary website bebe2luxe ==> ok carrier GLS ==> definitely NO so 2 stars
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/11/2020
The order went well, however I was totally disappointed with the delivery which I received five days after the scheduled date without any message or email to warn me even though the delivery fees were paid. I tried to contact the store but it is only open 2 or 3 days a week with not very extended hours.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/11/2020
I have not received my order
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/11/2020
Item arrived defective... I do not recommend this site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/11/2020
The swing I bought is really nice! Completely satisfied with the purchase. The big downside was the delivery, I had no information during the delivery, the appointment was made on Friday, the delivery person never came. This morning I received an email for delivery during the day. The delivery person didn't even ring the bell and left the package over the gate, luckily the swing wasn't damaged...
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/11/2020
No SMS or email to inform me that I was going to receive it. They left like thieves. And they put the package at my neighbors'... But received quickly.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2020
One of the deck chairs I ordered was missing an accessory. And I find it strange that we can't use the deck chairs without plugging them in.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
Purchase of a swing with 2 positions, honestly I don't find the position change very noticeable, other than that it is very good, GLS carrier not serious at all
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
The seat is a bit basic: To turn it 360 degrees, there are simply 2 springs without any cover. The biggest issue seems to be the depth of the seat: my 14-month-old son should have a booster in the seat since his bottom is lower than his knees, but there is only a newborn booster provided for babies up to 61cm. The sunshade does not hold and there are no instructions on how to fix it. For a bigger child, it might be suitable, but the seat is very bulky and ultimately not very comfortable for a 14-month-old baby, so I am a bit disappointed.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/10/2020
Delivery times respected but shipping costs too high.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/10/2020
The Bluetooth function does not work, the button on the swing is not even lit.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Damaged package
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Everything is fine except that I ordered a blue swing and I received a little pink cuddly toy
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/10/2020
Order never received and it’s me, the customer, who has to prove that the carrier lost my package by doing millions of impossible things. Never order from them.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered.
Unfortunately, your package appears to be delivered even though you have not received it.
We simply asked you to check if the package was available at the pickup point indicated by the carrier and if it was not, to fill out a non-receipt certificate to unblock the situation.
Until then, the millions of impossible things remain reasonable and unfortunately necessary to help you.
Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/10/2020
Very satisfied with my purchase as the product meets what I expected, however a bit disappointed with the order tracking, it's hard to know where the order status is and no delivery date indicated, not enough information to my taste, it's a shame.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/10/2020
Defective bouncer received, impossible to reach you, really disappointed, no response to calls or emails, impossible to contact, I will not let this go, please contact me as soon as possible, my baby can't even use the bouncer
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Purchase for nothing
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/10/2020
Really bad, complete scam
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Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/09/2020
I am very happy with the product but I waited a long time to receive it, about 3 weeks while I was told 1 week by message. I would have just preferred to know the deadline at the time of purchase or to be kept informed!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/09/2020
Product received quickly. However, the order received is not the one initially ordered and it is difficult to reach Bebe2luxe due to their very limited hours. Now to see the quality of the product over time.
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