BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
I struggled alone to find the right installation. Difficulties contacting baby2luxe. The anxiety of thinking that your baby is not safe
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Response from BEBE2LUXE
Hello, customer service intervened to help you install your car seat. We are sorry if you were unable to reach us quickly. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/09/2020
Order received in 2 days instead of 3, very good site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/09/2020
Disappointed, I ordered an electric swing to give as a gift in pink, I received it in gray, impossible to reach them by phone and still no response to the email sent.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/08/2020
I waited more than a month and a half for my package!! While a friend ordered and received her package 2 days later??!! When I told them after several email exchanges, they always replied with the same thing that was written on the site, which was false, it said 24 to 48 hours. Anyway, in addition, GLS asks you to schedule your delivery, they delivered it a day early when I wasn't there of course, so I had to wait 3 more days. Moreover, they wrote to me saying there was a problem with my package, which was false, it arrived perfectly fine. Fortunately, the product is of good quality.
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Response from BEBE2LUXE
Hello, thank you for your message, we accept all ratings, good or bad, only when they are justified. During your order, the delivery time was indeed clearly indicated and on several occasions (under the add to cart button, in blue in the product description, as well as at the time of validating the order). We can hardly do better, but you may not have paid attention, that can happen. Your friend probably ordered a different item in stock because the delivery is indeed 48/72 hours once the package is shipped, so the estimated delivery date for each item must be taken into account. We informed you, once the package was shipped, of a delivery between September 24 and 28 (with a weekend in between), and your package was indeed delivered within the allotted time (on 28/09). We will contact you by email. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
Top product, even more beautiful in real life, received very quickly. The quality is top-notch and the baby loves being in it.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/09/2020
Delivery not made, the delivery person did not come to our house and put it in a relay point. Shameful!!!! I would like to be refunded for my shipping costs. We pay shipping costs for nothing.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. Your tracking indicates that the delivery person attempted to deliver to you the day before but a supplementary address was necessary. The next day the package was put in delivery to a relay point certainly for these reasons. It should be noted that the amount of shipping costs is the same whether it is a home delivery or a relay point. An email has been sent to the carrier to find out more. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/07/2020
Received defective products
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2020
no thank you
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/08/2020
I did not receive the right color
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/08/2020
very bad service I am not satisfied because the delivery person lives next to my package and is not informed to pick up your package and does not call me to inform that your package is directly outside. that's why I am not satisfied.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/08/2020
Never again
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
Good product but hard to reach someone on the phone following a problem with the order.
Ordered a gray swing received in pink.
Fortunately, delivery remains fast.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
Happy at first until my product arrived already "dirty" then retraction on a product promise in refund in the following days and in the end soon three weeks and still nothing.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/08/2020
The site is not up to the quality of the products sold.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
I am not happy, I received the package but the color did not match my order
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/08/2020
The photos on the site are very small and impossible to enlarge with a smartphone. I did not receive an email from the site to inform me that my order had been processed. I had to wait until I reported where my order was to trigger the delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
I received the swing but not the pacifiers. I kindly ask you to take the necessary action. Best regards
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I did not receive the right color. Ordered gray, received pink, super, I have a boy at home. I am still waiting for news from my messages.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/07/2020
Very satisfied with my order, small downside the delivery company.... real clumsy....
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/08/2020
I paid for a delivery at 9 euros and finally I have to pick up my package at the other end of the city (Nice)
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/07/2020
The delivery is a disaster, no oversight before shipping: I first received a stroller of the wrong color, then a stroller missing a wheel!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
Incompetent for delivery. GLS to be banned. Package found by chance at a relay point while expected all morning at my parents' home. UNACCEPTABLE for the amount of the transaction and for the price we pay for shipping costs.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/08/2020
Very disappointed, I would hesitate to order on this site now.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/07/2020
For a 2-month-old baby, I think he is still too small. He doesn't appreciate it, I think the reducer cushion is too warm and not narrow enough to feel the cocooning comfort, after 5 minutes he starts to cry, even the swing system that triggers by itself doesn't change anything, I had to go back to the old swing.
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Response from BEBE2LUXE
Hello, our sales team has taken note of your evaluation. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/06/2020
Customer service unreachable by phone
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Delivery was scheduled but arrived 8 days late
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
3 months to be delivered, and the shipping costs were not refunded, fortunately the product is great
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/07/2020
It took a long time to receive my order, but I am not disappointed to have waited so long, delighted with this product
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/05/2020
Delivery times are not respected. False advertising. Compensation request denied, a scandal!!!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Very disappointed with the quality, the swinging mechanism whistles continuously and the support of the arch does not hold, the screw thread is exposed without access to the head. Too bad because the delivery was very fast. And the functions of the swing are complete (swinging, mp3 music that can be connected, cradle position)
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/07/2020
Very professional nothing to complain about
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/07/2020
I did not receive the right color
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2020
Very disappointed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/05/2020
I placed my order in May, received it in July. Out of stock, however, the product was still offered for sale on the site (for the treasury surely covid). Moreover, we were offered a commercial gesture for the inconvenience, baby cutlery that I never received and do not wish to receive. Bad experience. Avoid, go to eBay, they offer the same products.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
NEVER AGAIN
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/07/2020
Product conforms to the photo. Easy to assemble and use, however, the swing speed seems excessive since set to minimum, I thought it was the maximum speed. Delivery times were not respected. The promo code valid in July was not accepted. I am disappointed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/07/2020
Big delivery problem. Supposedly in 48 hours since 09/07, I am still waiting for my package.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/05/2020
2 months of waiting and the product meets my expectations. Lacks wheels so it's quite heavy to carry. Too bad given the price it could have been studied.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/05/2020
Good
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
2 months of waiting without any news. If I hadn't written to customer service, I would have had no information.
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