BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Very disappointed with customer service and the service provided. We ordered on May 30, we knew and understood that delivery times might be extended due to Covid19, however we received the order yesterday, July 15, which is a month and a half wait. Not to mention the logistical error that indicated the package was delivered and would be returned when that was not the case. Finally, on the actual delivery day, the delivery person was ready to leave after 2 minutes of waiting. It's a bit disappointing after all this wait.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/06/2020
Very long delivery time, waiting for a refund of shipping costs as indicated in the email
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/07/2020
I haven't assembled the item yet but the condition of the package upon arrival leaves much to be desired, the package arrived in a damaged cardboard box, full of dents and tears, fortunately the item was not damaged.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/06/2020
Good
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/05/2020
So your products are not checked after manufacturing? Because receiving a swing with the wrong attachments (impossible to attach them together) raises questions about the safety of the product...
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/06/2020
With my smartphone, when creating my account, the indicated email address was systematically refused, I had to order from my computer. To remove items from the cart, I had to try several times and I ordered the wrong item with the wrong color, I realized this when looking at my invoice the day after.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/06/2020
Received my package today. After unpacking it, I am quite satisfied. But there were small problems when I wanted to test it: I cannot raise the cradle to the maximum position. The mechanism gets stuck at the second notch. Another negative point, I cannot fold the legs. Despite the instructions and several attempts, nothing happened. So it's impossible for me to put it back in its packaging to wait for the arrival of the baby.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/06/2020
Correct
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/06/2020
Ordered with a bit of apprehension but package received on time and product appreciated by everyone but not yet tried because the baby is not here yet, however the patterns on the package I received are different from those in the online image.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/06/2020
The site is great but the delivery was catastrophic ...
I paid a huge amount for delivery with only one choice GLC ... paid for home delivery in Corsica ... and they left the package 25km from my home, I find it shameful that I pay for something and I don't get it. The site should consider changing the delivery service.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2020
Very beautiful product and very practical. Just a small problem with the power cable that makes a noise when plugged in, and as soon as we turn it on, the noise amplifies.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/05/2020
Very good.
Translated reviews
Response from BEBE2LUXE
Hello, thank you for your feedback even if the rating does not match the comment. Best regards, Bebe2luxe.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/06/2020
Operational stroller.
Translated reviews
Response from BEBE2LUXE
Hello, thank you for your feedback. Best regards, your customer service.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/05/2020
Following this order of a deck chair that we gifted my husband, my children, and I to my little sister and her partner for the arrival of the baby. My sister is delighted, so overall happy.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/06/2020
On the baby2luxe side, the product is compliant and properly packaged, correct deadlines. But they need to hire a more serious delivery service.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/06/2020
I can't say much because I still haven't received anything.
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your feedback. We are doing everything possible to provide the best solutions to the issues encountered. Best regards, your customer service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Item received in good condition, but with a week's delay! Really too bad because we needed it for last weekend. The seat seems to be of good quality, must be installed today.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/06/2020
The delivery time is well respected even ahead of schedule. However, the item I received is not the color I ordered.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
Downside for the delivery... GLS sends a lot of emails with incorrect dates and does not communicate the correct date...
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/06/2020
I didn't like that the product was out of stock, apparently, because it was only sent 1 week after I placed my order. Everything else is good and delivered on the scheduled date.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/05/2020
Very long delivery time, but product as described
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
Poor quality product
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/06/2020
Delivery longer than expected... item conforms to the description. Super quality, I am satisfied, we'll see with time.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
The product seems to be of decent quality for the price, however the delivery with their provider GLS leaves much to be desired, they offer to choose a delivery date that was not honored in my case. When you take a day off just for that, it's very disappointing. With Bébé2luxe who completely distances themselves from the situation without even being sorry, let alone offering a commercial gesture for the delivery.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
I’m still waiting for a response from customer service; the magic dodo was sewn upside down, head at the bottom and feet at the top. It’s frustrating because they are unreachable by phone, only by email, so it takes too long and it annoys me. I had been waiting for this order for over a month. What solution? Because honestly, being pregnant, I have no desire to run to the post office to return it. Hoping they find a solution quickly because we are going on vacation at the end of the month.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/06/2020
Navigation on the site was good, the order went well but I received the car seat in black when I had ordered it in gray. I have to keep it but I'm very disappointed.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/05/2020
I am missing a product, I was only delivered one product. The delivery person said that was all he had.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/05/2020
I do not recommend. They do not respect their conditions.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/05/2020
The swing arrived broken. I am waiting for your response for an exchange to get another one in good condition.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2020
Terrible, you need a car that supports the fixing system. + High shipping costs. Result: Almost €200 in the trash.
Translated reviews
Response from BEBE2LUXE
Hello, this is the principle of an isofix car seat; the product listing clearly states that the fixings are isofix and not with the seatbelt, which means your vehicle must be equipped with the isofix system to install the seat. We have sent you several emails offering free return for a refund, but to date we have not received any response. Best regards, the Bebe2luxe team.
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
A bit disappointed because it's not easy to handle; when I installed it, I moved it and it broke (not much) but you can't really position it as you want, which is a shame.
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
The cradle is very cute but the delivery time is too long.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/05/2020
Delivery times much too long, customer service not very responsive, no phone numbers or email contact address
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
Fast reception, swing conforms, except that the arch with the three plush toys does not hold when the swinging is in motion. It shifts to 90 degrees, out of reach of the child.. Too bad. But otherwise the other mentioned criteria are respected.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/05/2020
Well-made site, but disappointing delivery. Package received with a 1-week delay, even though I received several emails saying it would arrive on different dates. We waited several days in a row to finally receive it in front of the gate without being notified.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/04/2020
With the issues of COVID-19, there was a wait, but when we contacted to find out where the order was, we were well informed by phone.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
Serious site. First exchanges were great. Delivery times were long but this is due to COVID-related issues. The only disappointment is that the stroller arrived in the wrong color and despite email exchanges with photo proof... no news... I am waiting!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
Hello, I want to inform you that I did not receive the correct color of the stroller and would like to have a commercial gesture from you
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/05/2020
Nothing to report regarding your site, however, a big downside for the delivery. The order includes two car seats and only one has been delivered so far... the order status is marked as delivered even though it is not complete. Impossible to reach your number
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2020
The site itself is good with a choice, the customer service also took care to respond to me promptly, the delivery went well, everything was professional. However, the product has defects, from speed 1 to 5 there is no difference in speed for example...
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
We use cookies for audience measurement and improving user experience.
English 