Customer reviews of BEBE2LUXE

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
5 6 789 76% 4 1 578 18% 3 287 3% 2 98 1% 1 172 2%

Summary of reviews

BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.

Reviews 1, 2 and 3 stars

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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/05/2020
Easy navigation on the site, but disappointed by the delivery service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/05/2020
The swing is perfect, only the delivery was extremely long, and don't try to contact customer service by email, they do not respond!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/04/2020
The swing is great. However, the delivery by GLS is to be avoided! Several delivery delays, three days of leave taken to wait for nothing and thus money lost. A bit mediocre, especially when you have been waiting for a month after payment because the product was only in stock late.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2020
Delivery too long compared to the announced time
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
Long delivery but otherwise the item is fine
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/05/2020
I requested a change of address and was told to wait 24 hours. It's fine to wait 24 hours, but it arrives at the original address where no one was present and was carelessly dropped in the yard! Well done! I don't congratulate you.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/04/2020
Hello, I hesitate to return my purchase, the bouncer is beautiful but I find that it doesn't rock much and goes from side to side, for the base price I expected something else. You have to set it to speed 5 for it to rock and it's not soothing, I find.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/04/2020
False advertising
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
The item itself is compliant... Baby is not here yet to give an opinion on the quality...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/05/2020
Super swing except that in the photo it looks taller than in reality, otherwise nothing to say. I recommend.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/04/2020
Very good site, delivery time respected, but the delivery leaves something to be desired, just for that I wouldn't recommend on the site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/05/2020
The package should be better packaged because the carrier does not take care of it. I haven't opened the package, I hope it is not damaged. Otherwise, delivery is very fast.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/04/2020
One swing is missing from the two ordered! It's theft!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
Fast delivery but my package could have been handed to anyone!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/04/2020
I didn't receive my order
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Meh, I expected better for the Magic dodo, I don't feel it very secure for an infant, luckily it was on sale. But I am still disappointed...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/04/2020
Serious site, quick response when we send an email and fast delivery
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/04/2020
"Boom fixed set" was defective, I mean this part keeps getting stuck in the frame every time I push the button to release the chair swing.
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Response from BEBE2LUXE
Hello, did you place the chair in the lowest position before pressing the button to release the bar? We await your return. Regards, Bebe2luxe.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/04/2020
The site does not seem serious enough. I assembled the crib but I have concerns about the comfort because the small mattress is cut since it transforms into a seat, I am afraid my baby will be poorly positioned for sleeping. Is there not something to do or a small mattress to add? Thank you. Best regards.
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Response from BEBE2LUXE
Hello, thank you for your feedback, could we know why our site does not seem serious enough? All reviews are taken into account and we evolve thanks to your remarks which are so important, so do not hesitate to let us know what is wrong with the site :) For the crib, you can add a 75 x 38 mattress for the comfort of the baby, you can easily find one on the internet :) Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/03/2020
Product ordered in duplicate because of twins, received after a month despite the lockdown. However, a few problems: neither of them works with batteries and one is missing a screw to attach the canopy. It is also regrettable that the mattresses are too thin for nights with no possibility of removing the harness for the comfort of the babies in cradle mode. For future versions, wheels would be a plus.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/04/2020
Received the wrong swing chair, waiting for customer service...
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/04/2020
I still haven't received my order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/03/2020
Product does not match the photos.
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Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
Order received quickly. Superb design, the only downside is that the swing hardly swings at all, really disappointed by this point.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/04/2020
Nice product, I can't wait to see my princess in it, I just expected the swing to be a bit higher.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 25/03/2020
You ask for my opinion even though I haven't received my order.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/03/2020
I have already made several purchases on this site but for the first time I am disappointed with the cradle purchased from bebe2luxe. I find that adjusting the height of the cradle is very difficult. The mattress does not come out to put on a cover and this is not specified in the product description. I do not recommend this product.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/03/2020
Satisfactory site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2020
The site is well made, the team responds to phone calls and emails. The delivery time needs to be reviewed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/03/2020
Article not received deplorable customer service for this delivery
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we were still waiting for your non-receipt certificate. Without this document, no action could be taken. After several reminders, we received it today, so the situation is now resolved. Best regards, your customer service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/12/2019
extremely disappointed
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2020
Simple and clear site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/02/2020
Good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/02/2020
The product is very light, borderline fragile.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/01/2020
Customer service unreachable by phone, never again with them and they know it. Honestly, the worst of my purchases. However, the product is as described and of very good quality. I recommend it. This is my opinion and it is objective.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
Correct
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
I find that for the price it doesn't swing at all!!! The purpose of a swing chair is to swing the baby, but here it only moves from side to side, the speeds are the same from 1 to 5. The only great thing is the design.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/12/2019
Not disappointed with my purchase, received in good condition, I was worried given the negative reviews online. The only complaint is the delivery time was not respected, very very long.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/01/2020
I ordered the Louna swing at the end of December, I received it on February 17
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2020
Swing ordered on January 6, received on February 17 despite the delay, the staff responds quickly and correctly to our questions, very nice staff.
Even though the hood of my swing was mounted upside down, they sent me another one.
I recommend.
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