BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
No problem with the delivery, however I received a product that does not work and I called for a refund but got no response. Very disappointed..
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Response from BEBE2LUXE
Hello, we are sorry that the product received is defective. An order manager is currently in contact with you to resolve the issue as soon as possible. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/09/2021
Correct order, the product is compliant and of quality. Fast delivery, the only downside is that the item arrived in its original box and was damaged, torn, but nothing was damaged inside, that’s the main thing. Overall, I am delighted to have discovered this site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/08/2021
Order placed at the beginning of August, delivered mid-September.
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Response from BEBE2LUXE
Hello, we are sorry for this exceptional delivery delay. We encountered a significant delay in the production of our products including the Alpha swing. We thank you for being patient in the face of this setback. We hope the product will bring you complete satisfaction :) Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/08/2021
Despite a very long delivery time due to a stock shortage, we are satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
The delivery was delayed by a month but I am satisfied with my order
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/08/2021
Order very late!
Chaotic delivery, I was supposed to be refunded for the delivery fees, I never received anything!!!! Hours on the phone, for a delivery after 6/7 weeks,
I do NOT recommend AT ALL.
Catastrophic!!!! Lamentable.
I gave birth and still had not received my order, it’s shameful!!!!
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Response from BEBE2LUXE
Hello, we are sorry to read how much this delay has caused you trouble. As indicated several times by email, we encountered a production delay beyond our control. This resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Have a very nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/08/2021
Good product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/09/2021
Very good item. True to the description
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/09/2021
I received a defective seat, knowing that they do not accept returns in apartments but only in houses, I had to arrange for the return to be made at someone else's place. Moreover, I had to follow up 3 times with customer service because they were not able to provide me with a quick return, and I was told that my seat model was out of stock while it is available for order on the site. I made a complaint for a commercial gesture hoping it will be favorable knowing that this is the second time I buy from them. I am disappointed with customer service.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with the product and our after-sales service. Indeed, returns of bulky packages are complicated, home pickups are only possible if you live in a villa/house, and relay points do not accept overly bulky packages. We are sorry that this has been complicated. Regarding the Airtwist, they are currently available for sale but with an estimated delivery date around October 15. As you rightly pointed out, we are currently out of stock, and restocking is planned around October 12. An after-sales service representative is currently in contact with you regarding your complaint. Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
Very good site, I take away one star because I did not receive the right color but customer service offered me a €15 refund
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/08/2021
Top fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
Excellent value for money, product in line with the description. We can play music from our phone via Bluetooth. Very satisfied with this product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Good product despite the somewhat high prices
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/08/2021
Not satisfied with the slow delivery and incomplete delivery, missing an item
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This has resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for keeping it despite the conditions. If you haven't already, please contact our after-sales service if an item is missing from the order. Have a very nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/08/2021
Very good, only downside, the chair was not delivered in the right color, but the after-sales service is great.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2021
Very serious site. Package received quickly.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/08/2021
Not serious at all! I ordered a swing, 2 weeks after my order no news. I follow up to get an approximate date for delivery (the shipment is supposed to be made 8 days later! Of course, none of this is specified at the time of purchase). 10 days later still no news, I follow up AGAIN to understand what is happening and finally the swing is no longer in stock in all colors... and then no, finally there is gray left! Their customer service by phone is almost always closed. They are still responsive to emails. For the product, I am satisfied but the communication is zero! So I give the 2 stars only for the swing.
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. We informed customers as soon as new information was communicated to us. This has caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time, and we thank you for keeping it despite the circumstances. Your package was shipped 14 days after purchase (order on 4/08, shipment on 18/08), a response was always given to your emails despite this delay, we do not understand where the unanswered emails are: the first email sent by you was sent on the 9th, response on the 10th to inform you of the delay, on the 17th we offered you a color exchange, and on the 18th your package was shipped. We remain at your disposal for any further requests from your customer area. Have a very nice day. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/07/2021
Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.
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Response from BEBE2LUXE
Hello, we are sorry for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Your cradles were shipped this week. We hope they will bring you complete satisfaction. Have a very nice day. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Fast shipping.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Site not particularly attractive or intuitive.
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Response from BEBE2LUXE
Hello, thank you for your feedback, all comments and ideas are welcome to help us improve, feel free to share them with us via this link: https://www.bebe2luxe.fr/fr/contactez-nous :) Have a nice day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2021
Really nothing to say, it's the best! Just waiting for the baby now.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Easy to install seat.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Following the receipt of my package, I have an issue with the product. I contacted by phone but received no response as it is vacation time. I sent an email and was supposed to get a reply within 48 hours. It's been a week and still nothing. Eventually, my handy partner disassembled the product and fixed the problem, although it is still not optimal. Too bad, customer service is non-existent.
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Response from BEBE2LUXE
Hello, we are sorry, indeed the office was closed until today, we replied the day after your email, we can send you a screenshot if you wish. Is the problem persisting? You can contact us again via this link https://www.bebe2luxe.fr/fr/contactez-nous. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/08/2021
Unusable product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Great site
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/06/2021
The delivery took too long, it took a lot of time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Hello, the site is very well done, it's affordable, few products but that's not a problem since you can't easily find these products elsewhere, the delivery is incredibly fast. Not disappointed so far, it seems to be quality.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/07/2021
Satisfied with the item, delivery time as agreed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
The seat is as described, super, a little tricky to handle but very happy with our purchase, we might even consider ordering a second one.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/07/2021
Nice.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Thank you Bebe 2 Luxe.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/07/2021
The site is very easy to use, no issues with ordering and payment, but the delivery was super long, 7 days between dispatch and receipt of the package! My item meets my expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Order received in 3 days. Great product, easy to assemble and disassemble for washing. The mattress is good too. I am happy.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Very long delivery, 1 month! However, the product is lightweight, easy to assemble, and the design is super pretty, easy to use and very practical to clean... however, I find the price a bit expensive.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Fast delivery. Product already assembled. Let's see the durability over time. For now, I am very satisfied with my purchase.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Very long delivery, more than 1 month and a half to receive the luxury baby swing. However, I am very satisfied with the product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
Good
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