The store consistently delivers fast shipping and timely delivery across diverse products, with many items arriving quickly and matching or exceeding description details. Customers frequently praise the reliability of delivery, careful packaging, and the ease of use or suitability of products for babies, including items that help with comfort and sleep. The product quality shines through satisfied remarks about design, durability, and how well items fit described features, with several buyers expressing strong recommendations and trust in repeat purchases. Overall, the experience is characterized by dependable delivery, accurate descriptions, and positive impressions of product performance and usefulness.
Order never received and it’s me, the customer, who has to prove that the carrier lost my package by doing millions of impossible things. Never order from them.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered.
Unfortunately, your package appears to be delivered even though you have not received it.
We simply asked you to check if the package was available at the pickup point indicated by the carrier and if it was not, to fill out a non-receipt certificate to unblock the situation.
Until then, the millions of impossible things remain reasonable and unfortunately necessary to help you.
Best regards, the Bebe2luxe team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/10/2020
Super stroller, beautiful color, very lightweight, suitable for my little princess, reasonable price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/10/2020
Very satisfied with the order, package delivered on the indicated date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/10/2020
Very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2020
I was able to track the progress of my order, I had no problems, and the package was delivered on the date I proposed. Thank you to bebe2luxe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/10/2020
Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2020
Good site with good products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2020
We received the seat on time. It will be inaugurated this week as the baby was born yesterday.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/10/2020
The seat meets my expectations. It is easy to install and practical to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/10/2020
Very good, my 2-month-old daughter likes it, just a problem with the app on the phone, it doesn't work to be able to do it remotely and put a USB key, otherwise very happy with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/10/2020
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/10/2020
Good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2020
Not bad selection.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/10/2020
Defective bouncer received, impossible to reach you, really disappointed, no response to calls or emails, impossible to contact, I will not let this go, please contact me as soon as possible, my baby can't even use the bouncer
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Purchase for nothing
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2020
Long delivery because the product was out of stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/10/2020
Fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/09/2020
Very satisfied with my order, the wait was long due to stock shortage but nothing to say about the impeccable product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2020
Navigation is ok. Easy to use.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/09/2020
The Louna cradle is super nice, just like the description, I gave it a rating of 4 only because the delivery time is long, almost 1 month
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2020
Order received quickly, very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
I received the package well. It seems easy to use but the cradle mattress seems a bit soft and I'm a bit afraid that the baby could suffocate on the sides so I think I'll only put him in it during the day
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Quality after-sales service. Product conforms to the description.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/10/2020
I was satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/09/2020
Delivery on time indicated
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
Order received quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2020
Site offering quality products!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/10/2020
Really bad, complete scam
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Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2020
Easy navigation. Easy ordering. Simple payment. Several options offered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/09/2020
The site is easy without any issues to navigate!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/09/2020
Product received quickly. However, the order received is not the one initially ordered and it is difficult to reach Bebe2luxe due to their very limited hours. Now to see the quality of the product over time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
I struggled alone to find the right installation. Difficulties contacting baby2luxe. The anxiety of thinking that your baby is not safe
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Response from BEBE2LUXE
Hello, customer service intervened to help you install your car seat. We are sorry if you were unable to reach us quickly. Best regards, the Bebe2luxe team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/09/2020
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2020
Very good site, only the delivery times are a bit long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2020
Fast delivery and I had the opportunity to contact customer service for a color change of the stroller and they were very responsive and professional.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/09/2020
Disappointed, I ordered an electric swing to give as a gift in pink, I received it in gray, impossible to reach them by phone and still no response to the email sent.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/09/2020
Impeccable service and delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/09/2020
Compliant with the description. Stunning color, I just find it too light!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/09/2020
Fast delivery. Very good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/08/2020
I waited more than a month and a half for my package!! While a friend ordered and received her package 2 days later??!! When I told them after several email exchanges, they always replied with the same thing that was written on the site, which was false, it said 24 to 48 hours. Anyway, in addition, GLS asks you to schedule your delivery, they delivered it a day early when I wasn't there of course, so I had to wait 3 more days. Moreover, they wrote to me saying there was a problem with my package, which was false, it arrived perfectly fine. Fortunately, the product is of good quality.
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Response from BEBE2LUXE
Hello, thank you for your message, we accept all ratings, good or bad, only when they are justified. During your order, the delivery time was indeed clearly indicated and on several occasions (under the add to cart button, in blue in the product description, as well as at the time of validating the order). We can hardly do better, but you may not have paid attention, that can happen. Your friend probably ordered a different item in stock because the delivery is indeed 48/72 hours once the package is shipped, so the estimated delivery date for each item must be taken into account. We informed you, once the package was shipped, of a delivery between September 24 and 28 (with a weekend in between), and your package was indeed delivered within the allotted time (on 28/09). We will contact you by email. Best regards, the Bebe2luxe team.
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