Customer reviews of BEBE2LUXE

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Acheteur vérifié

Rating: 4 out of 5

Published on 01/03/2020 à 12h54 following a purchase from 25/02/2020

Very interesting site

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Acheteur vérifié

Rating: 4 out of 5

Published on 01/03/2020 à 12h33 following a purchase from 04/02/2020

Great

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Acheteur vérifié

Rating: 4 out of 5

Published on 01/03/2020 à 08h53 following a purchase from 24/02/2020

good environment

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/02/2020 à 14h43 following a purchase from 19/02/2020

4 stars instead of 5 because the product seems refurbished. Some marks on the plastic and a few hairs in the packaging. I would have liked to be warned.

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Acheteur vérifié

Rating: 4 out of 5

Published on 28/02/2020 à 08h40 following a purchase from 17/02/2020

Intuitive, fast, and cheaper than on marketplaces!

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Acheteur vérifié

Rating: 4 out of 5

Published on 27/02/2020 à 20h31 following a purchase from 20/02/2020

Long delivery.

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Acheteur vérifié

Rating: 1 out of 5

Published on 26/02/2020 à 22h20 following a purchase from 08/01/2020

Customer service unreachable by phone, never again with them and they know it. Honestly, the worst of my purchases. However, the product is as described and of very good quality. I recommend it. This is my opinion and it is objective.

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/02/2020 à 15h14 following a purchase from 16/02/2020

Order okay.

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/02/2020 à 15h04 following a purchase from 03/02/2020

VERY GOOD

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Acheteur vérifié

Rating: 4 out of 5

Published on 26/02/2020 à 11h09 following a purchase from 03/01/2020

Delivery time needs to be reviewed; do not announce a delivery date that is not respected.

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/02/2020 à 22h22 following a purchase from 22/02/2020

The seat is wonderful, but since I didn't know what the isofix system was, which my car doesn't have, I can't use it for now.

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/02/2020 à 21h16 following a purchase from 30/01/2020

It's a shame that the site isn't a bit more stylish because you have good products.

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Acheteur vérifié

Rating: 4 out of 5

Published on 25/02/2020 à 18h03 following a purchase from 10/02/2020

The site is clear and simple

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Acheteur vérifié

Rating: 4 out of 5

Published on 24/02/2020 à 21h46 following a purchase from 10/01/2020

****

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Acheteur vérifié

Rating: 4 out of 5

Published on 23/02/2020 à 13h21 following a purchase from 01/01/2020

The product is great! Maybe a bit noisy but it doesn't seem to bother the baby! Delivery was a bit long but it arrived in good condition.

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Acheteur vérifié

Rating: 4 out of 5

Published on 21/02/2020 à 15h09 following a purchase from 22/01/2020

Excellent product

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Acheteur vérifié

Rating: 1 out of 5

Published on 20/02/2020 à 09h17 following a purchase from 14/02/2020

I find that for the price it doesn't swing at all!!! The purpose of a swing chair is to swing the baby, but here it only moves from side to side, the speeds are the same from 1 to 5. The only great thing is the design.

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Response from BEBE2LUXE Published on 30/04/2020

Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.

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Acheteur vérifié

Rating: 4 out of 5

Published on 19/02/2020 à 15h43 following a purchase from 16/02/2020

The site offers good products at interesting prices. Delivery is fast and in accordance with what is announced at the time of ordering.

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/02/2020 à 21h40 following a purchase from 09/01/2020

Very good product

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Acheteur vérifié

Rating: 4 out of 5

Published on 18/02/2020 à 03h19 following a purchase from 28/12/2019

Very good product, meets my expectations.

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Acheteur vérifié

Rating: 2 out of 5

Published on 17/02/2020 à 22h45 following a purchase from 02/01/2020

I ordered the Louna swing at the end of December, I received it on February 17

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Acheteur vérifié

Rating: 1 out of 5

Published on 17/02/2020 à 18h13 following a purchase from 12/02/2020

Hello, I received my package in poor condition and I realized that the electric adapter is missing. I can't use my swing, I called and no one answered for 10 days. .... To be continued!!!

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Response from BEBE2LUXE Published on 09/04/2020

Hello, our sales team has noted your feedback, we are sorry for the condition of the package. We have contacted you and processed a return of your product since then.
We hope you are satisfied with the solution provided.
Best regards, your customer service

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Acheteur vérifié

Rating: 4 out of 5

Published on 17/02/2020 à 17h58 following a purchase from 12/02/2020

It's a shame that the first delivery couldn't be made because they were missing my name and phone number.

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/02/2020 à 22h14 following a purchase from 03/02/2020

Good

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/02/2020 à 21h51 following a purchase from 14/01/2020

Very good

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/02/2020 à 15h18 following a purchase from 17/12/2019

Very long order

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/02/2020 à 15h17 following a purchase from 08/01/2020

Long delivery but we are informed at the time of ordering. Customer service responds quickly to messages. My Louna 5 in 1 cradle is very nice, super pretty. Small downside is that there are no wheels, and the swing option makes a bit of noise at maximum. But I am very satisfied overall, I recommend!

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Acheteur vérifié

Rating: 4 out of 5

Published on 14/02/2020 à 15h05 following a purchase from 14/01/2020

Good delivery, information on the deadline respected. Overall good

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Acheteur vérifié

Rating: 4 out of 5

Published on 13/02/2020 à 22h32 following a purchase from 03/02/2020

The site navigation is good

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/02/2020 à 11h55 following a purchase from 08/01/2020

Satisfied with this delivery very good quality but the only downside is that the mosquito net cannot be removed

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/02/2020 à 08h21 following a purchase from 10/01/2020

Swing OK. Long delivery but excellent value for money.

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Acheteur vérifié

Rating: 4 out of 5

Published on 11/02/2020 à 08h07 following a purchase from 13/01/2020

Good quality at an affordable price

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Acheteur vérifié

Rating: 4 out of 5

Published on 09/02/2020 à 17h46 following a purchase from 30/01/2020

Everything is perfect, beautiful products and fast delivery

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Acheteur vérifié

Rating: 4 out of 5

Published on 08/02/2020 à 14h43 following a purchase from 09/01/2020

I am very satisfied with my product

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Acheteur vérifié

Rating: 1 out of 5

Published on 06/02/2020 à 16h16 following a purchase from 05/02/2020

Surely due to the delivery provider but the box arrived torn and open, the material could have come out. The quality of the box is not robust enough apparently. I took a photo at delivery in the relay. The swing I ordered is a gift for a friend, so I won't open it, she will open it. If there is anything damaged besides the box, I will contact you.

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Acheteur vérifié

Rating: 4 out of 5

Published on 06/02/2020 à 08h10 following a purchase from 24/01/2020

Very good, but the box was damaged, there was a hole in the middle

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Acheteur vérifié

Rating: 1 out of 5

Published on 05/02/2020 à 15h31 following a purchase from 26/01/2020

A late delivery, a customer service that is deaf to complaints, emails without response, calls without response, voicemail left without callback... a site with good products but customer service below par. If you find a similar product, buy it elsewhere!

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Response from BEBE2LUXE Published on 13/02/2020

Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service

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Acheteur vérifié

Rating: 4 out of 5

Published on 05/02/2020 à 12h13 following a purchase from 10/01/2020

Impeccable delivery, on time and well packaged and secured product.

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/02/2020 à 12h12 following a purchase from 21/01/2020

Not tested yet but soon!

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Acheteur vérifié

Rating: 4 out of 5

Published on 04/02/2020 à 08h50 following a purchase from 30/01/2020

The seats look good, they are a bit heavy but sturdy, I haven't had the chance to try them yet

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