Customer reviews of BEBE2LUXE

9,3 /10

Based on 9 001 published reviews

5 6 859 76% 4 1 584 18% 3 287 3% 2 98 1% 1 173 2%

Summary of reviews

The store consistently delivers fast shipping and timely delivery across diverse products, with many items arriving quickly and matching or exceeding description details. Customers frequently praise the reliability of delivery, careful packaging, and the ease of use or suitability of products for babies, including items that help with comfort and sleep. The product quality shines through satisfied remarks about design, durability, and how well items fit described features, with several buyers expressing strong recommendations and trust in repeat purchases. Overall, the experience is characterized by dependable delivery, accurate descriptions, and positive impressions of product performance and usefulness.

Reviews 1, 2 and 4 stars

Reset filters

Acheteur Vérifié

Published on 20/08/2023 à 12h43 following a purchase from 02/08/2023

Good navigation on the site, the delivery was fine, a bit long but okay

Translated reviews

Acheteur Vérifié

Published on 15/08/2023 à 23h12 following a purchase from 06/08/2023

It's a shame my child doesn't like the direction it goes...

Translated reviews

Response from BEBE2LUXE Published on 21/08/2023

Hello, we are sorry that the product does not meet your expectations. Unfortunately, this can happen, tastes and colors are not up for discussion ;) You have the option to return the product within 30 days to get a refund. Contact us directly at [email protected], we will help you. Best regards, The Bebe2luxe team

Acheteur Vérifié

Published on 15/08/2023 à 14h31 following a purchase from 04/08/2023

Good

Translated reviews

Acheteur Vérifié

Published on 11/08/2023 à 11h19 following a purchase from 11/07/2023

Good

Translated reviews

Acheteur Vérifié

Published on 09/08/2023 à 20h45 following a purchase from 29/07/2023

Good product..!

Translated reviews

Acheteur Vérifié

Published on 28/07/2023 à 22h02 following a purchase from 19/07/2023

Fast delivery.

Translated reviews

Acheteur Vérifié

Published on 27/07/2023 à 21h01 following a purchase from 18/07/2023

We ordered 5 items. Of the 5 items, 2 arrived very quickly (but separately, so we had to organize for the receptions) and we are still missing 3 products to this day. The after-sales service does not answer the phone, we are still waiting for a response from them to know if the products will be delivered one day or not. We are very disappointed with the after-sales service of this site and the tracking of packages. We are waiting for an urgent response from this site. We think we will no longer order through this site.

Translated reviews

Response from BEBE2LUXE Published on 21/08/2023

Hello, we are sorry that the after-sales service could not advise you quickly enough. The order preparer indicates that the accessories are in one of the large boxes (car seat or swing). Has the problem been resolved? If not, please contact us at [email protected] Best regards, The Bebe2luxe team

Acheteur Vérifié

Published on 26/07/2023 à 17h15 following a purchase from 10/07/2023

Sent several messages, no responses!

Translated reviews

Acheteur Vérifié

Published on 19/07/2023 à 18h41 following a purchase from 14/07/2023

Home delivery within the deadlines and in perfect condition.

Translated reviews

Acheteur Vérifié

Published on 14/07/2023 à 19h10 following a purchase from 10/07/2023

Fast delivery.

Translated reviews

Acheteur Vérifié

Published on 13/07/2023 à 19h37 following a purchase from 04/07/2023

Very good product. Fast delivery. I recommend.

Translated reviews

Acheteur Vérifié

Published on 04/07/2023 à 12h41 following a purchase from 28/06/2023

I ordered a black car seat, it arrived gray, I try to contact by phone impossible and the email address does not exist!!!

Translated reviews

Acheteur Vérifié

Published on 21/06/2023 à 23h03 following a purchase from 09/06/2023

Bought 2 items and received only one, I am really disappointed. Now I have to wait to get the rest of my order after claiming

Translated reviews

Acheteur Vérifié

Published on 09/06/2023 à 20h39 following a purchase from 30/05/2023

Easy site

Translated reviews

Acheteur Vérifié

Published on 07/06/2023 à 15h23 following a purchase from 02/06/2023

Disappointed with the quality of the rocking chair thinking there were several rotation modes.

Translated reviews

Response from BEBE2LUXE Published on 08/06/2023

Hello, we are sorry that the product does not meet your expectations. The product has 5 swing amplitudes but only has a lateral swing (as indicated in the product description). If the order is less than a month old, you can return the product for a refund. We can be reached at: [email protected] Best regards, your customer service.

Acheteur Vérifié

Published on 06/06/2023 à 17h16 following a purchase from 30/05/2023

Baby hasn't arrived yet, but it's easy to assemble, seems quite sturdy...

Translated reviews

Acheteur Vérifié

Published on 06/06/2023 à 14h37 following a purchase from 31/05/2023

It's perfect, the baby loves it too much.

Translated reviews

Acheteur Vérifié

Published on 02/06/2023 à 19h31 following a purchase from 23/05/2023

Fast delivery and in good condition.

Translated reviews

Acheteur Vérifié

Published on 02/06/2023 à 16h58 following a purchase from 27/05/2023

Order received quickly, I am satisfied with my purchase, just need to try it when the baby is here.

Translated reviews

Acheteur Vérifié

Published on 29/05/2023 à 18h47 following a purchase from 17/05/2023

Easy access site and very simple product search.

Translated reviews

Acheteur Vérifié

Published on 27/05/2023 à 18h06 following a purchase from 13/05/2023

It's a gift.

Translated reviews

Acheteur Vérifié

Published on 24/05/2023 à 07h50 following a purchase from 10/05/2023

Quality rocking chair, but a bit low and the sound is too weak.

Translated reviews

Acheteur Vérifié

Published on 15/05/2023 à 10h14 following a purchase from 07/05/2023

Product received broken, after-sales service nonexistent by phone, after 2 rings it goes to voicemail. I find this unfortunate. Let's see the responsiveness by email.

Translated reviews

Response from BEBE2LUXE Published on 15/05/2023

Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your customer service.

Acheteur Vérifié

Published on 11/05/2023 à 11h58 following a purchase from 05/05/2023

Order received quickly, the swing is great, just disappointed not to have received the mosquito net, message sent, I hope to get a response, but otherwise I recommend quality material and fast delivery

Translated reviews

Acheteur Vérifié

Published on 05/05/2023 à 15h48 following a purchase from 29/04/2023

Top cradle, easy to use

Translated reviews

Acheteur Vérifié

Published on 16/04/2023 à 19h58 following a purchase from 11/04/2023

Quality product delivered ahead of schedule. Satisfied

Translated reviews

Acheteur Vérifié

Published on 05/04/2023 à 17h10 following a purchase from 31/03/2023

Good site and simple in practice. Just need more details on order processing because I was two days without news of my order.

Translated reviews

Acheteur Vérifié

Published on 01/04/2023 à 19h27 following a purchase from 28/03/2023

Perfect seat. Too bad it arrived in the wrong color...

Translated reviews

Acheteur Vérifié

Published on 29/03/2023 à 17h35 following a purchase from 20/03/2023

Delivery time respected, professional and pleasant delivery person.

Translated reviews

Acheteur Vérifié

Published on 28/03/2023 à 22h18 following a purchase from 22/03/2023

Clear and friendly site, product meets my expectations. Baby is delighted, no problem with the delivery. I RECOMMEND!!!

Translated reviews

Acheteur Vérifié

Published on 22/03/2023 à 17h52 following a purchase from 11/03/2023

My son is comfortable in it

Translated reviews

Acheteur Vérifié

Published on 22/03/2023 à 16h06 following a purchase from 09/03/2023

I received the chair 15 days ago, I find it very good except that I have a problem with the app, we can't get the swing to work. We have sent an email and called customer service several times. We are still waiting for a response. Without a response, we will return it. I find that very unfortunate.

Translated reviews

Acheteur Vérifié

Published on 21/03/2023 à 16h17 following a purchase from 15/01/2023

I can't say that it's satisfactory. I couldn't track the delivery times, it's written nowhere on the account after the order, so the wait of 3 weeks to a month without information and without knowing when I would be delivered was very long. I regretted not making my purchase in a store. And the swing broke down completely after barely a month and very little use since the baby doesn't particularly like being on it. Here I am again facing the hassle of a return and the wait. The site is so poorly designed!! You can't find the information and a place to click to report a malfunction or a malfunction form. In short, hell, I won't buy from them again even if the product itself is quite nice. What a shame: a decent site, delivery tracking, customer service, is really necessary for an expensive product.

Translated reviews

Acheteur Vérifié

Published on 19/03/2023 à 14h44 following a purchase from 12/03/2023

Practical and easy to use seat, a bit complicated to install.

Translated reviews

Acheteur Vérifié

Published on 17/03/2023 à 17h25 following a purchase from 13/03/2023

Discovered by chance on the internet while searching for newborn equipment.

Translated reviews

Acheteur Vérifié

Published on 17/03/2023 à 08h50 following a purchase from 19/02/2023

Speed of delivery but you did not respond to the problem that the item arrived stained...

Translated reviews

Response from BEBE2LUXE Published on 17/03/2023

Hello, we are sorry for the stained item received, several emails have been sent without a response from you, please check your spam and junk mail. We can be reached via the following email address: [email protected] Best regards, The Bebe2luxe team.

Acheteur Vérifié

Published on 14/03/2023 à 08h07 following a purchase from 17/01/2023

very good

Translated reviews

Acheteur Vérifié

Published on 13/03/2023 à 22h02 following a purchase from 02/03/2023

Very good site.

Translated reviews

Acheteur Vérifié

Published on 12/03/2023 à 16h56 following a purchase from 15/02/2023

Very good, no issues.

Translated reviews

Acheteur Vérifié

Published on 10/03/2023 à 18h14 following a purchase from 17/02/2023

Some difficulties in receiving my order since the first time the item was not available (fully refunded) then a second order where the item was also not available but I was contacted to offer me the same item but in a different color!

Translated reviews