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Rating: 4 out of 5
Aside from the supply issues, nothing to say, we are very happy with our purchase and we will recommend
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Four
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Rating: 4 out of 5
Good service items identical to the photo and fast delivery
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
I haven't opened the package yet
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Rating: 1 out of 5
A one-month delay I am waiting to receive my order and I have not received anything for the wait
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Response from BEBE2LUXE
Hello, we apologize for this exceptional wait, the shipping costs were refunded 48 hours after receipt of the package. This may take several days depending on the banks. Do not hesitate to contact us directly at: [email protected] if you have any further questions. Best regards, The Bebe2luxe team
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Rating: 1 out of 5
The wait was very long, moreover I was promised a refund of the shipping costs which was never done. But the item is suitable.
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Response from BEBE2LUXE
Hello, we apologize for this exceptional delay, as agreed the shipping costs have been refunded today. Thank you for updating your review ;) Best regards, The Bebe2luxe team
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Rating: 4 out of 5
Easy to use
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Rating: 4 out of 5
.....
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Rating: 4 out of 5
Problem of understanding at the time of ordering regarding the delivery date. But quickly resolved. Very happy with the purchased product.
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Rating: 4 out of 5
4 in 1 bassinet identical and wood effect finishes, I love it. The only downside is that the sector must remain plugged in for the functions to work. Otherwise, I can't wait to see my babies in it. Products conform even if the mattress is not thick enough.
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Rating: 1 out of 5
No seriousness, swing broke down in 2 weeks, no one on the phone, no response to emails, they were supposed to keep me informed 3 days before for the renewal but no feedback!!!
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered, a product exchange is in progress, do not hesitate to contact us again at our email [email protected] if needed. Best regards, The Bebe2luxe team
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Good.
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Rating: 1 out of 5
I ordered a car seat 6 months ago for my 18-month-old son, everything was perfect. I then decided to order the same for the birth of my baby in December 2022.. 1st Problem: the delivery was delayed (hard to hear when you pay nearly €40 in shipping fees).. 2nd problem: color error (ordered in burgundy, received in black), too bad the seat costs €180! I contacted customer service to find a solution, bad surprise, the hotline is only open 3 hours/day and 4 days/7. I filled out the web form and the response was late.. In the end, I received the seat on Friday at 4:45 PM for a departure on Christmas vacation at 7 PM: 2 possible options, return the seat and give up the vacation or keep it and give up the chosen color.. Since I was told that even if the mistake was theirs, they would not take it back if it had been used.. In the end, I was compensated €20. Very disappointed, I will not order again on this site and I will not recommend it to my friends either.
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Response from BEBE2LUXE
Hello, we are sorry that your experience on our site did not meet your expectations. Regarding the delivery, we do not understand, the order was placed on 19/12 and the package was delivered on 22/12, so 48 hours later, there was no delay in delivery. Regarding the color issue, we indeed sent the wrong color and we are sorry, but unfortunately this can happen especially during the holiday season. We immediately offered you an exchange or to keep the received color against a refund of €20 as compensation. From the moment a seat is used, it cannot indeed be returned for a refund or exchange, we had clearly specified this during your complaint. We understand that this is inconvenient for you, but we could not recover the seat after it had been used during the entire vacation. Best regards, The Bebe2luxe team.
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Rating: 4 out of 5
Good device. Satisfied with my order. And I recommend it.
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Rating: 4 out of 5
Easy access, search and payment.
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Rating: 1 out of 5
Very poor, I was supposed to receive my package for Christmas, a gift for my grandson and I did not receive it, very very disappointed and I had to buy another gift, extra costs
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. A delivery was attempted on 23/12 but an additional address was necessary for the delivery person to find you, hence the later delay unfortunately. If needed, we are available by email and we respond within 24 working hours at the following address: [email protected] Best regards, your customer service.
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Rating: 4 out of 5
Very good site. Just lacks a more detailed follow-up on the delivery date
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Rating: 4 out of 5
I found this site a bit by chance, I appreciated the responsiveness of customer service when I sent an email to find out where the delivery was, I received a response 2 days later.
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Rating: 4 out of 5
Lacks additional features for this price, few soft melodies, deserves more rotation functions as it only pivots, unfortunately there is no swing mode but other than that it is correct
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Rating: 4 out of 5
I couldn't find the dimensions of the mattress, so I had to wait to receive it to order the sheets
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Rating: 4 out of 5
Hello, the order arrived quickly, which is very good. I did not expect to have a swing of such a small height, I thought it would be taller. But otherwise, it remains a superb swing.
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Rating: 4 out of 5
Thank you!
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Rating: 1 out of 5
The item I received was very good except that since I got it, the vibration does not work.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 business hours at the following address to find a quick solution and arrange a free return of your product for service expertise: [email protected] Best regards, your customer service.
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Rating: 4 out of 5
Fast delivery
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Rating: 4 out of 5
Responsive site at an interesting price.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
nothing particular to report
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Rating: 4 out of 5
Hani found what I needed easily, fast delivery
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Rating: 4 out of 5
good
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Rating: 2 out of 5
Bad, we are not satisfied
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Response from BEBE2LUXE
Hello, We are sorry to hear that you are not satisfied with our services. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service Bebe2luxe.
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Rating: 4 out of 5
Not yet tested on baby but looks pretty good
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Rating: 4 out of 5
Very good product, baby loves it, mom does too.
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Rating: 1 out of 5
My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return.
I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.
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I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. An investigation is underway to locate your package, this may take about 7 days indeed, we apologize for this delay. We are currently at J+8 business days and GLS confirms a closure of the investigation today. A response has been provided to your email, if you have any further questions do not hesitate to contact us directly at: [email protected] Best regards, your customer service.
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Rating: 4 out of 5
Very happy with the product, but it's a pity that the product is not rechargeable, always having to place it next to a socket.
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Rating: 4 out of 5
Item received in a short time, in its original box. Functional and good quality swing.
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Rating: 4 out of 5
Good delivery
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Rating: 4 out of 5
A few bugs with the payment but overall it's fine
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