Customer reviews of BEBE2LUXE

9,3 /10

Based on 9 001 published reviews

5 6 859 76% 4 1 584 18% 3 287 3% 2 98 1% 1 173 2%

Summary of reviews

The store consistently delivers fast shipping and timely delivery across diverse products, with many items arriving quickly and matching or exceeding description details. Customers frequently praise the reliability of delivery, careful packaging, and the ease of use or suitability of products for babies, including items that help with comfort and sleep. The product quality shines through satisfied remarks about design, durability, and how well items fit described features, with several buyers expressing strong recommendations and trust in repeat purchases. Overall, the experience is characterized by dependable delivery, accurate descriptions, and positive impressions of product performance and usefulness.

Reviews 1, 2 and 4 stars

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Acheteur Vérifié

Published on 07/11/2022 à 19h00 following a purchase from 15/10/2022

Not yet tested on baby but looks pretty good

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Acheteur Vérifié

Published on 03/11/2022 à 12h52 following a purchase from 11/10/2022

Very good product, baby loves it, mom does too.

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Acheteur Vérifié

Published on 27/10/2022 à 10h38 following a purchase from 18/09/2022

My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return.
I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.

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Response from BEBE2LUXE Published on 27/10/2022

Hello, We are sorry for the problem encountered with our product and its delivery. An investigation is underway to locate your package, this may take about 7 days indeed, we apologize for this delay. We are currently at J+8 business days and GLS confirms a closure of the investigation today. A response has been provided to your email, if you have any further questions do not hesitate to contact us directly at: [email protected] Best regards, your customer service.

Acheteur Vérifié

Published on 24/10/2022 à 07h03 following a purchase from 11/09/2022

Very happy with the product, but it's a pity that the product is not rechargeable, always having to place it next to a socket.

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Acheteur Vérifié

Published on 19/10/2022 à 17h33 following a purchase from 16/09/2022

Item received in a short time, in its original box. Functional and good quality swing.

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Acheteur Vérifié

Published on 17/10/2022 à 16h25 following a purchase from 24/09/2022

Good delivery

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Acheteur Vérifié

Published on 14/10/2022 à 08h13 following a purchase from 19/09/2022

A few bugs with the payment but overall it's fine

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Acheteur Vérifié

Published on 11/10/2022 à 14h29 following a purchase from 19/09/2022

Good product, however it lacks photos on the site! So when it says: "Simple folding system" it gives the impression that there are folding notches, but no, you have to disassemble it. Too bad.
Otherwise, yes it does its job to place and secure baby. Fast delivery and quality product.

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Acheteur Vérifié

Published on 28/09/2022 à 16h36 following a purchase from 06/09/2022

I am very satisfied with the site

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Acheteur Vérifié

Published on 28/09/2022 à 04h34 following a purchase from 03/09/2022

Good site

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Acheteur Vérifié

Published on 20/09/2022 à 15h58 following a purchase from 29/08/2022

Poor quality products.
Impossible to reach an advisor.
Very disappointed with product return

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Response from BEBE2LUXE Published on 26/09/2022

Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours to the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.

Acheteur Vérifié

Published on 15/09/2022 à 17h01 following a purchase from 17/08/2022

Very good

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Acheteur Vérifié

Published on 15/09/2022 à 13h44 following a purchase from 16/08/2022

Delivery received before the scheduled date
Just missing a more serious and precise tracking from the site
Item received in excellent condition and completely corresponding to what I ordered

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Acheteur Vérifié

Published on 14/09/2022 à 14h52 following a purchase from 23/08/2022

Beautiful 🥰

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Acheteur Vérifié

Published on 11/09/2022 à 22h27 following a purchase from 01/08/2022

Very good site.
The contact and return section is not always intuitive but overall you can find the information

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Acheteur Vérifié

Published on 08/09/2022 à 21h38 following a purchase from 16/08/2022

I am satisfied with my ivolution car seat

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Acheteur Vérifié

Published on 05/09/2022 à 19h33 following a purchase from 24/07/2022

Nothing to report

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Acheteur Vérifié

Published on 04/09/2022 à 14h05 following a purchase from 23/07/2022

Too bad for the expensive shipping costs otherwise top

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Acheteur Vérifié

Published on 30/08/2022 à 13h37 following a purchase from 05/08/2022

My daughter is very poorly positioned in this seat, her head is constantly leaning forward despite the seat being reclined

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Response from BEBE2LUXE Published on 01/09/2022

Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.

Acheteur Vérifié

Published on 29/08/2022 à 16h00 following a purchase from 08/08/2022

No problem..

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Acheteur Vérifié

Published on 25/08/2022 à 13h03 following a purchase from 11/07/2022

Thank you

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Acheteur Vérifié

Published on 25/08/2022 à 00h59 following a purchase from 01/08/2022

Everything was perfect except for the GLS delivery person, who forcefully stuffed the package into my mailbox without ringing my doorbell, and the package was damaged

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Acheteur Vérifié

Published on 10/08/2022 à 14h41 following a purchase from 04/06/2022

Delivery times are not respected

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Response from BEBE2LUXE Published on 10/08/2022

Hello, thank you for your feedback. We are sorry that the deadlines were not respected, you ordered an item deliverable at the end of June and you were delivered on July 1st. Unfortunately, this can happen, we still hope that the product will meet your expectations. Have a nice day :) Best regards, The Bebe2luxe team

Acheteur Vérifié

Published on 10/08/2022 à 10h15 following a purchase from 05/06/2022

Very nice advisor, responds quickly and is attentive

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Acheteur Vérifié

Published on 01/08/2022 à 09h27 following a purchase from 05/07/2022

Item conforms to the description, very safe for the baby, very functional

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Acheteur Vérifié

Published on 26/07/2022 à 21h23 following a purchase from 04/06/2022

Good site

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Acheteur Vérifié

Published on 24/07/2022 à 13h08 following a purchase from 12/06/2022

The fan doesn't cool down a lot. The reclining feature for napping doesn't tilt enough. Other than that, practical seat and easy to install

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Acheteur Vérifié

Published on 21/07/2022 à 17h49 following a purchase from 23/06/2022

Fast delivery received earlier than the expected date

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Acheteur Vérifié

Published on 21/07/2022 à 11h42 following a purchase from 30/06/2022

Satisfied

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Acheteur Vérifié

Published on 21/07/2022 à 09h46 following a purchase from 06/06/2022

Fast delivery.

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Acheteur Vérifié

Published on 13/07/2022 à 10h46 following a purchase from 17/06/2022

I don't find it very nice to charge customers for shipping fees, especially when it comes to a baby registry set up by the future parents. The entire family and friends are unhappy.

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Response from BEBE2LUXE Published on 15/07/2022

Hello, thank you for your feedback, we are sorry for your dissatisfaction but we are an independent website, we are not linked to any baby registry or any baby registry site. The future parents wanted to add one of our car seats (which we have no access to) to their list (and we thank them for that :)), which weighs more than 17kg, shipping fees are indeed charged on our site, perhaps the future parents should have indicated this on their list to avoid surprises when ordering. Have a nice day :) Best regards, The Bebe2luxe team

Acheteur Vérifié

Published on 07/07/2022 à 12h41 following a purchase from 08/06/2022

Good reliable site

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Acheteur Vérifié

Published on 04/07/2022 à 16h13 following a purchase from 08/06/2022

Hello. I was generally satisfied except for the time we had to wait to order since the item was out of stock.

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Acheteur Vérifié

Published on 03/07/2022 à 06h16 following a purchase from 20/03/2022

Very good product, however I waited 3 months for it

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Acheteur Vérifié

Published on 01/07/2022 à 14h17 following a purchase from 01/06/2022

The site is functional. The delivery was fast.

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Acheteur Vérifié

Published on 15/06/2022 à 09h44 following a purchase from 26/05/2022

Delivery a bit long compared to the reviews I saw on the site.

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Acheteur Vérifié

Published on 10/06/2022 à 16h10 following a purchase from 13/05/2022

Nothing to report.

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Acheteur Vérifié

Published on 08/06/2022 à 16h44 following a purchase from 27/05/2022

Nothing to report

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Acheteur Vérifié

Published on 07/06/2022 à 18h31 following a purchase from 24/05/2022

Good product, however I find the swing speed is low otherwise impeccable

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Acheteur Vérifié

Published on 07/06/2022 à 15h41 following a purchase from 19/05/2022

Everything was easy from ordering to delivery.

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