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Rating: 5 out of 5
EVERYTHING MATCHES AND FAST DELIVERY
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 925 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 1, 2 and 5 stars
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Rating: 1 out of 5
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Rating: 1 out of 5
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Rating: 2 out of 5
Not serious at all! I ordered a swing, 2 weeks after my order no news. I follow up to get an approximate date for delivery (the shipment is supposed to be made 8 days later! Of course, none of this is specified at the time of purchase). 10 days later still no news, I follow up AGAIN to understand what is happening and finally the swing is no longer in stock in all colors... and then no, finally there is gray left! Their customer service by phone is almost always closed. They are still responsive to emails. For the product, I am satisfied but the communication is zero! So I give the 2 stars only for the swing.
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. We informed customers as soon as new information was communicated to us. This has caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time, and we thank you for keeping it despite the circumstances. Your package was shipped 14 days after purchase (order on 4/08, shipment on 18/08), a response was always given to your emails despite this delay, we do not understand where the unanswered emails are: the first email sent by you was sent on the 9th, response on the 10th to inform you of the delay, on the 17th we offered you a color exchange, and on the 18th your package was shipped. We remain at your disposal for any further requests from your customer area. Have a very nice day. Best regards, the Bebe2luxe team.
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Rating: 5 out of 5
Well-made site, delivery in a few days, rescheduling of appointments without fail, in short, product and service at the top.
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Rating: 1 out of 5
Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.
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Response from BEBE2LUXE
Hello, we are sorry for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Your cradles were shipped this week. We hope they will bring you complete satisfaction. Have a very nice day. Best regards, the Bebe2luxe team.
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Rating: 5 out of 5
Very fast and careful delivery. The Airtwist seat is really great, my 3-year-old daughter really loves it, there is still enough room to grow.
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Rating: 5 out of 5
Very practical site. Fast delivery. Quality car seat. I highly recommend.
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Rating: 5 out of 5
Satisfied.
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Rating: 5 out of 5
Satisfied with each of my purchases. Quality, price, and quality customer service.
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Rating: 5 out of 5
Very good site, good product description, I am satisfied with the delivery, delivery in 2 days! It's great!!
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Rating: 5 out of 5
Very simple navigation and delivery made within the announced deadlines. Perfect!
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Rating: 5 out of 5
Very clear site, you can find everything you need.
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Rating: 5 out of 5
Fast.
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Rating: 1 out of 5
Site not particularly attractive or intuitive.
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Response from BEBE2LUXE
Hello, thank you for your feedback, all comments and ideas are welcome to help us improve, feel free to share them with us via this link: https://www.bebe2luxe.fr/fr/contactez-nous :) Have a nice day.
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Rating: 5 out of 5
Seat ordered on Sunday & delivered on Wednesday. Not installed yet but it looks perfect! I recommend.
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Rating: 5 out of 5
Great site, everything is well explained.
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Rating: 5 out of 5
Very easy navigation on the site, ultra-fast delivery. Nothing to complain about, everything was perfect.
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Rating: 1 out of 5
Following the receipt of my package, I have an issue with the product. I contacted by phone but received no response as it is vacation time. I sent an email and was supposed to get a reply within 48 hours. It's been a week and still nothing. Eventually, my handy partner disassembled the product and fixed the problem, although it is still not optimal. Too bad, customer service is non-existent.
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Response from BEBE2LUXE
Hello, we are sorry, indeed the office was closed until today, we replied the day after your email, we can send you a screenshot if you wish. Is the problem persisting? You can contact us again via this link https://www.bebe2luxe.fr/fr/contactez-nous. Best regards, the Bebe2luxe team.
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Rating: 5 out of 5
Serious site.
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Rating: 1 out of 5
Unusable product.
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Rating: 5 out of 5
The use of the site is easy and effective, the prices of the items are reasonable, the product received is the same as on the site without any problems, fast delivery.
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Rating: 5 out of 5
Reliable and fast delivery
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Rating: 5 out of 5
The site did great because I added an item after payment and they accepted to send it to me.. Thank you
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Rating: 5 out of 5
Speed of shipping!
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Rating: 5 out of 5
The item meets my requests.
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Rating: 5 out of 5
The site is smooth. Delivery is quite fast. I recommend this site where I usually order.
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Rating: 5 out of 5
Super quality. I sent them an email and they responded super quickly and pleasantly, I recommend, nothing to say
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Rating: 5 out of 5
Navigating the site is very simple, we ordered a car seat and a high chair that also works as a swing, we received them in just under a week, we were pleasantly surprised and even more so by the quality, really very good quality/price, nothing to complain about. Also, the assembly instructions for the high chair are really good, very detailed, just follow the steps, really nothing complicated even if you're not handy at all. For a first experience, I am really satisfied in every way, now we just have to wait for our baby to try it out haha ...
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Rating: 5 out of 5
Best price on the net, extremely fast and efficient delivery. Nothing to complain about!
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Rating: 5 out of 5
Thank you
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Rating: 1 out of 5
The delivery took too long, it took a lot of time
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Rating: 5 out of 5
Fast delivery
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Rating: 5 out of 5
Very good. Super fast delivery
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Rating: 5 out of 5
Beautiful design 34⁴: no no nnñn
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Rating: 5 out of 5
The search was easy, the delivery was fast, the product matches the description
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Rating: 5 out of 5
Super fast delivery, very simple tracking of the package, the delivery person was very nice, he called me to check if I was there to ring the bell and unfortunately I had waited in the morning and then had to go shopping, so I asked him to leave the package above the mailboxes, he was really adorable, thanks to GLS :) Baby is due in 6 months but I still set up the swing, I was too eager, it works perfectly! Let's see over time now :)
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Rating: 5 out of 5
We received the order today. Very fast delivery. It seems to match the description.
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Rating: 5 out of 5
Very fast delivery, very nice color, however the carrycot arrives disassembled
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Rating: 5 out of 5
Super fast delivery, very happy with my purchase. Great site for babies
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