Customer reviews of BEBE2LUXE

I have been trying to contact customer service for several days and nothing, absolutely nothing.
The device I bought and had sent to my friend, the plug burned after 5 minutes of use with her baby inside.
At 139 euros for a swing, I expected at least to have quality.
How to get a refund without the possibility of being reimbursed.

Meh disappointed

It's a shame my child doesn't like the direction it goes...

We ordered 5 items. Of the 5 items, 2 arrived very quickly (but separately, so we had to organize for the receptions) and we are still missing 3 products to this day. The after-sales service does not answer the phone, we are still waiting for a response from them to know if the products will be delivered one day or not. We are very disappointed with the after-sales service of this site and the tracking of packages. We are waiting for an urgent response from this site. We think we will no longer order through this site.

Sent several messages, no responses!

I ordered a black car seat, it arrived gray, I try to contact by phone impossible and the email address does not exist!!!

Bought 2 items and received only one, I am really disappointed. Now I have to wait to get the rest of my order after claiming

Disappointed with the quality of the rocking chair thinking there were several rotation modes.

Product received broken, after-sales service nonexistent by phone, after 2 rings it goes to voicemail. I find this unfortunate. Let's see the responsiveness by email.

I received the chair 15 days ago, I find it very good except that I have a problem with the app, we can't get the swing to work. We have sent an email and called customer service several times. We are still waiting for a response. Without a response, we will return it. I find that very unfortunate.

I can't say that it's satisfactory. I couldn't track the delivery times, it's written nowhere on the account after the order, so the wait of 3 weeks to a month without information and without knowing when I would be delivered was very long. I regretted not making my purchase in a store. And the swing broke down completely after barely a month and very little use since the baby doesn't particularly like being on it. Here I am again facing the hassle of a return and the wait. The site is so poorly designed!! You can't find the information and a place to click to report a malfunction or a malfunction form. In short, hell, I won't buy from them again even if the product itself is quite nice. What a shame: a decent site, delivery tracking, customer service, is really necessary for an expensive product.

Speed of delivery but you did not respond to the problem that the item arrived stained...

The device cannot pair with the app. So, you cannot control it with your mobile.

I am not satisfied with the delivery and the time it took

A one-month delay I am waiting to receive my order and I have not received anything for the wait

The wait was very long, moreover I was promised a refund of the shipping costs which was never done. But the item is suitable.

No seriousness, swing broke down in 2 weeks, no one on the phone, no response to emails, they were supposed to keep me informed 3 days before for the renewal but no feedback!!!

I ordered a car seat 6 months ago for my 18-month-old son, everything was perfect. I then decided to order the same for the birth of my baby in December 2022.. 1st Problem: the delivery was delayed (hard to hear when you pay nearly €40 in shipping fees).. 2nd problem: color error (ordered in burgundy, received in black), too bad the seat costs €180! I contacted customer service to find a solution, bad surprise, the hotline is only open 3 hours/day and 4 days/7. I filled out the web form and the response was late.. In the end, I received the seat on Friday at 4:45 PM for a departure on Christmas vacation at 7 PM: 2 possible options, return the seat and give up the vacation or keep it and give up the chosen color.. Since I was told that even if the mistake was theirs, they would not take it back if it had been used.. In the end, I was compensated €20. Very disappointed, I will not order again on this site and I will not recommend it to my friends either.

Very poor, I was supposed to receive my package for Christmas, a gift for my grandson and I did not receive it, very very disappointed and I had to buy another gift, extra costs

The item I received was very good except that since I got it, the vibration does not work.

Bad, we are not satisfied

My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return.
I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.

Poor quality products.
Impossible to reach an advisor.
Very disappointed with product return

My daughter is very poorly positioned in this seat, her head is constantly leaning forward despite the seat being reclined

Delivery times are not respected

I don't find it very nice to charge customers for shipping fees, especially when it comes to a baby registry set up by the future parents. The entire family and friends are unhappy.

Some parts are missing

I give the lowest rating because I did not receive the package and I have to wait 7 days for the delivery person to give an answer and then we will see what happens... However, the car seat was an emergency for my daughter who is not comfortable in her cozy

Website nothing to say very well explained
Order shipped quickly
Just the customer service should just explain in more detail when the item is defective for a new shipment of the product

The swing is perfect, however, the 3-in-1 bed is not great; the quality won't last more than a month. Too bad because it's still €100.

Unfortunately, the swinging does not work.

Fast delivery. Nice design and sturdy but still a bit disappointed with the product: A piece of plastic is stuck to the arm and won't come off. It seems to have melted onto the device. Customer service offered to replace the arm. I would have preferred a discount. The other arm squeaks when the swing is in motion. The seat does not open (in the lying position) when the swing mode is on. I am also disappointed that there is no full music but only excerpts of 3 melodies. The vibration mode, which exists in other brands, would have been a plus.

Bag is useless, I will never order again

Very poor delivery tracking, impossible to reach them by phone, never again

I did not receive the correct car seat, customer service has been playing with me for a week. Moreover, they do not answer the phone and they respond to emails after 24 or 48 hours.

Meh.

We received the swing well but had a functioning problem, we returned it with a return number but we have no news.

Due to an inability to enter a billing address different from the delivery address, I received the package at my home (in the Paris region) instead of at the young parents' home, who live 400 km away!

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