BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Hello, we are sorry that you are disappointed with your order with us. We contacted you shortly after your review but we never received a response that day. What exactly is happening with your order? Don't forget that we are here to help you. Best regards, the Bebe2luxe team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2020
I had asked a technical question before my purchase and I got a response quite quickly ==> OK The big downside remains the carrier GLS!!!! the cream of the creams... How can we still work with this carrier in 2020??? It is by far the most incompetent of all... So much so that generally I decided not to buy online if the transport was entrusted to GLS. When the delivery is entrusted to GLS, I sigh in advance because I know there will be tracking issues, appointments, delivery points, delivery person... etc in summary website bebe2luxe ==> ok carrier GLS ==> definitely NO so 2 stars
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/11/2020
The order went well, however I was totally disappointed with the delivery which I received five days after the scheduled date without any message or email to warn me even though the delivery fees were paid. I tried to contact the store but it is only open 2 or 3 days a week with not very extended hours.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/11/2020
I have not received my order
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/11/2020
Item arrived defective... I do not recommend this site.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/11/2020
No SMS or email to inform me that I was going to receive it. They left like thieves. And they put the package at my neighbors'... But received quickly.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/10/2020
Delivery times respected but shipping costs too high.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/10/2020
The Bluetooth function does not work, the button on the swing is not even lit.
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/10/2020
Order never received and it’s me, the customer, who has to prove that the carrier lost my package by doing millions of impossible things. Never order from them.
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered.
Unfortunately, your package appears to be delivered even though you have not received it.
We simply asked you to check if the package was available at the pickup point indicated by the carrier and if it was not, to fill out a non-receipt certificate to unblock the situation.
Until then, the millions of impossible things remain reasonable and unfortunately necessary to help you.
Best regards, the Bebe2luxe team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/10/2020
Defective bouncer received, impossible to reach you, really disappointed, no response to calls or emails, impossible to contact, I will not let this go, please contact me as soon as possible, my baby can't even use the bouncer
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Purchase for nothing
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/10/2020
Really bad, complete scam
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/09/2020
Product received quickly. However, the order received is not the one initially ordered and it is difficult to reach Bebe2luxe due to their very limited hours. Now to see the quality of the product over time.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
I struggled alone to find the right installation. Difficulties contacting baby2luxe. The anxiety of thinking that your baby is not safe
Translated reviews
Response from BEBE2LUXE
Hello, customer service intervened to help you install your car seat. We are sorry if you were unable to reach us quickly. Best regards, the Bebe2luxe team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/09/2020
Disappointed, I ordered an electric swing to give as a gift in pink, I received it in gray, impossible to reach them by phone and still no response to the email sent.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/08/2020
I waited more than a month and a half for my package!! While a friend ordered and received her package 2 days later??!! When I told them after several email exchanges, they always replied with the same thing that was written on the site, which was false, it said 24 to 48 hours. Anyway, in addition, GLS asks you to schedule your delivery, they delivered it a day early when I wasn't there of course, so I had to wait 3 more days. Moreover, they wrote to me saying there was a problem with my package, which was false, it arrived perfectly fine. Fortunately, the product is of good quality.
Translated reviews
Response from BEBE2LUXE
Hello, thank you for your message, we accept all ratings, good or bad, only when they are justified. During your order, the delivery time was indeed clearly indicated and on several occasions (under the add to cart button, in blue in the product description, as well as at the time of validating the order). We can hardly do better, but you may not have paid attention, that can happen. Your friend probably ordered a different item in stock because the delivery is indeed 48/72 hours once the package is shipped, so the estimated delivery date for each item must be taken into account. We informed you, once the package was shipped, of a delivery between September 24 and 28 (with a weekend in between), and your package was indeed delivered within the allotted time (on 28/09). We will contact you by email. Best regards, the Bebe2luxe team.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/09/2020
Delivery not made, the delivery person did not come to our house and put it in a relay point. Shameful!!!! I would like to be refunded for my shipping costs. We pay shipping costs for nothing.
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. Your tracking indicates that the delivery person attempted to deliver to you the day before but a supplementary address was necessary. The next day the package was put in delivery to a relay point certainly for these reasons. It should be noted that the amount of shipping costs is the same whether it is a home delivery or a relay point. An email has been sent to the carrier to find out more. Best regards, the Bebe2luxe team
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/07/2020
Received defective products
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/08/2020
I did not receive the right color
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/08/2020
very bad service I am not satisfied because the delivery person lives next to my package and is not informed to pick up your package and does not call me to inform that your package is directly outside. that's why I am not satisfied.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/08/2020
Never again
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
I am not happy, I received the package but the color did not match my order
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/08/2020
The photos on the site are very small and impossible to enlarge with a smartphone. I did not receive an email from the site to inform me that my order had been processed. I had to wait until I reported where my order was to trigger the delivery.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
I received the swing but not the pacifiers. I kindly ask you to take the necessary action. Best regards
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I did not receive the right color. Ordered gray, received pink, super, I have a boy at home. I am still waiting for news from my messages.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/08/2020
I paid for a delivery at 9 euros and finally I have to pick up my package at the other end of the city (Nice)
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/07/2020
The delivery is a disaster, no oversight before shipping: I first received a stroller of the wrong color, then a stroller missing a wheel!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
Incompetent for delivery. GLS to be banned. Package found by chance at a relay point while expected all morning at my parents' home. UNACCEPTABLE for the amount of the transaction and for the price we pay for shipping costs.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/08/2020
Very disappointed, I would hesitate to order on this site now.
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
3 months to be delivered, and the shipping costs were not refunded, fortunately the product is great
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/05/2020
Delivery times are not respected. False advertising. Compensation request denied, a scandal!!!
Translated reviews
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/07/2020
I did not receive the right color
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2020
Very disappointed.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/05/2020
I placed my order in May, received it in July. Out of stock, however, the product was still offered for sale on the site (for the treasury surely covid). Moreover, we were offered a commercial gesture for the inconvenience, baby cutlery that I never received and do not wish to receive. Bad experience. Avoid, go to eBay, they offer the same products.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
NEVER AGAIN
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/07/2020
Big delivery problem. Supposedly in 48 hours since 09/07, I am still waiting for my package.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
2 months of waiting without any news. If I hadn't written to customer service, I would have had no information.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/05/2020
Very disappointed with customer service and the service provided. We ordered on May 30, we knew and understood that delivery times might be extended due to Covid19, however we received the order yesterday, July 15, which is a month and a half wait. Not to mention the logistical error that indicated the package was delivered and would be returned when that was not the case. Finally, on the actual delivery day, the delivery person was ready to leave after 2 minutes of waiting. It's a bit disappointing after all this wait.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/05/2020
So your products are not checked after manufacturing? Because receiving a swing with the wrong attachments (impossible to attach them together) raises questions about the safety of the product...
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/05/2020
Very good.
Translated reviews
Response from BEBE2LUXE
Hello, thank you for your feedback even if the rating does not match the comment. Best regards, Bebe2luxe.
We use cookies for audience measurement and improving user experience.
English 