Customer reviews of BEBE2LUXE

I did not receive my package despite my visits to the 3 relay points where they misled me while I was 8 months pregnant. It's really unprofessional. There is no tracking, the support service did not help me. And on the site, it is noted that I received my package, this is unacceptable especially at that price.

Box opened and damaged

Very outdated

The product received is not the product ordered...

Very disappointed

Disappointed with my order! Delivery via GLS paid €16.90! I was misled over the phone for 4 days for a scheduled delivery that was postponed day by day for 4 days! I requested a refund for the shipping costs, and they replied that they only have a 24-hour delay compared to the maximum delivery time, so no commercial gesture! In short, terrible customer service and not commercial! I will never buy from this site again

The designs are very large. The photo does not really look the same as in reality.

Impossible to reach someone by phone at the indicated number. No waiting line and the voicemail being full, it is impossible to leave a message.

Delayed deliveries and lack of communication between the customer and the phone platform

I did not receive the ordered product. Moreover, the customer service does not respond.

I received the wrong order and as compensation, I was given 1.50 euros to spend on the site.

I will not repeat the experience with this site. Very poor tracking on the order and no compensation.

Bad experience with luxury baby

Cardboard burst

I still haven't received my car seat, the last news was on January 16, then January 17

I did not receive my order, it was supposed to arrive on Tuesday but was postponed to Wednesday and I still have nothing.

None. Order refunded because I couldn't get the item even though it appeared available on the site. I do not recommend.

Received product not as described, the handlebar is pink when it is supposed to be beige, so the color of the handlebar and the barrier in front of the seat is different. I am trying to contact customer service for a return and have received no response.

5 stars for the site but a big problem with the delivery. The GLS delivery person did not want to come to our home where we were present and left the package in a bar in another town where we know no one, without informing us and therefore without our consent. The GLS tracking site mentioned that the delivery had been made. The delivery person informed us at 6:30 PM where our package was, and we had to travel several kilometers to retrieve it. Anyone could have taken our purchase. What recourse would we have had in this case? Who signed the receipt with a forgery? The delivery person lied to his company by indicating that the delivery was made. We are very unhappy and hope you will escalate this issue to GLS, which does not keep its commitments. We paid for a service from you that was not honored, which tarnishes our trust in your company and causes you considerable harm. We will not make another purchase from you if it risks this kind of problem with the same delivery person, which could harm us without any recourse...

The swing was damaged upon arrival. There are places where it is scratched or broken. Fortunately, it holds up.

I received the package, but I haven't been able to assemble it. And my partner unscrewed a piece that no longer fits. I am lost.

Customer service that does not respond after several calls and voicemails!!

Site that offers good products at interesting prices but a real hassle to get delivered. I was offered a pickup point only to be told it was untraceable and it was up to me to find the information about the pickup point in question! I am not satisfied with how the delivery of my package went and I am also a bit disappointed with the product, a car seat that is supposed to have 3 reclining positions, including one for sleeping, and in the end, there are indeed three positions but they hardly recline at all. I do not recommend this site.

Poor organization, they got the pickup point wrong, I went there for nothing, and once the package was received, I kept receiving emails every 2 hours for a week saying my package had arrived!

Very disappointed with my purchase. There is only 1 swinging speed. No matter the speed, the swinging is the same. The vibration function does not work either. I contacted the seller but he does not respond. I do not recommend!

The information is not always correct

package not received

Creating an account to place a gift order for a couple living 1000 km away from me. Surprise, the account is named after the recipient!!! Then for the tracking of the package, the notifications were sent to me instead of reaching the recipient. It's too complicated to place an order with you, I will not reorder.

Change your delivery service that does not ring the doorbell and throws the package over the gate... Very disappointed

A disgraceful delivery.
Impossible to have the package delivered to my home, it was delivered to a relay point 2 days later and the driver left the package with another merchant who does not do relay points without informing us. We had to search ourselves where the package had arrived because after multiple calls to customer service, they did not want to know anything or give us more information. Customer service even hung up on us!! A shame to treat customers like this!! We will never use your mediocre services again.

Disappointed, order arrived a week after the expected date. This purchase was supposed to go on vacation with us but it was impossible since it was not delivered on time. No solution proposed by customer service. Disgraceful service.

Hello, so far I haven't received my package as promised

Not great .. the swing works but once I put my baby on it, it doesn't swing fast at all, it barely rocks. Is it a weight issue? In any case, I am a bit disappointed

The packaging box arrived very damaged. We did not open it because it is for gifts. But the box needs to be glued back together in all directions, let's hope the inside is in good condition.

The delivery time for our order was far too long. Difficulties encountered in contacting customer service: email sent remained unanswered, phone calls in vain (voicemail full), no possibility to reach the carrier without a delivery reference and a phone call without response. However, a package was delivered on July 24 (order on the 1st). The item is in good condition and satisfies us.

It was indicated that I would receive my product within 24/72 hours, I received it 3 weeks later after following up. So disappointed. Otherwise, the car seat is very good!

Disappointed

I haven't received anything.

Order placed online for two car seats. Only one received without explanation, customer service without a phone number, number found on invoice unreachable, no response to emails. Dispute of payment via PayPal. Conclusion: avoid the site bebe2luxe.fr, 1 point more for Amazon which has impeccable service.

I had to argue with the delivery person, threatening him because he didn't want to come up while I specified that I was alone with my twins, so I couldn't go down to get my package. Aside from this incident, the bouncer does its job well; it doesn't vibrate, but it's quite nice.