Customer reviews of BEBE2LUXE

The carrier made you go around in circles and we received the box very damaged, we wonder what happened during transport and where the box lingered!!

The delivery person left the package in front of the door while I was not at home, I find that unacceptable

Package arrived over a week late. No package tracking. Non-existent customer service. Upon arrival, the package was open.

It is impossible for me to judge the product (The One car seat) received only 2 days ago, but it seems good and sturdy.
However, I am very disappointed with this site regarding delivery times.
More than 10 days instead of 48 hours (payment by credit card).

I received my order well but the delivery times were very long

I find it unfortunate that I cannot contact an advisor. Exchange possible only by email and sometimes their response can be a bit slow, because for my part, I had a problem with the delay and delivery and therefore it was impossible to have someone on the phone to find a solution together.

The box arrived destroyed. I have taken photos that I will send to the company.

Not great communication on your part as I asked a question by email right after placing my order but I never received a response and then when I received my package I was very surprised to see that there was no cardboard packaging, only the original packaging of the swing so needless to say that the box arrived very damaged so I will be giving a nice swing but with a damaged package, as if it came from a second-hand merchant. So I will not order again and will not recommend anyone to order from you...

No way to contact customer service after ordering. Following an address issue for delivery, my numerous emails received by a robot!? went unanswered! Too bad because the ordered product is satisfactory! I will not order through this site again.

I was very satisfied with my first order, but this one not at all. I placed my order on April 17 and received my item on May 17, a month later. I am not satisfied at all.

Product price has increased considerably without reason. And delivery company is terrible. Too bad.

Following an order of a swing that is super good and received on time. The only issue is that speed 1 of the swing goes too fast and the crying detector does not work. I contacted customer service and they are supposed to send me a module. It has been 15 days since I reported my issue and my baby has not been able to fully enjoy his swing for 15 days. I hope it will be resolved. I want to emphasize that the swing is of good quality and as described.

No crash test so little chance that it is of good quality

The delivery person left the package with my neighbor whom I do not know, and since there are steps at her entrance she could not bring it in so the package spent the day outside. Not serious at all! Just for the follow-up I do not recommend it.

Very good price but no product in stock

A pure scam!!! I never received my order. Never again.

Big problem regarding the delivery which cost us very dearly due to the premium-rate calls we had to make!!!! The store did not want to make a commercial gesture. Next time I will go elsewhere!!!!!

Delivery very late

big problem with delivery times

Still waiting for my car seat and my refund despite the documents sent..... (carrier at fault????). But nonetheless, baby deluxe customer service is responsive.

The delivery was chaotic: not delivered on time despite the misleading emails from the site, + huge phone bill after 15 calls with their delivery service. And after more than 10 days we finally received it... far from the 2-3 days. And no reimbursement of delivery costs.
For the seat okay but the seatbelt closure system is not practical at all.

I was not delivered on time even though the team promised to do their best I was disappointed with the quality.

I strongly advise against this site!! Impossible to reach them or at the expense of our wallet... 20 euros extra to try to find out where my car seat is, forced to run to 4 corners of the city to 2 pickup points, all that to finally pick it up at the warehouse... The box was open, fortunately everything was up to standard. It took me 3 weeks after the expected receipt date to find my package. I tried to contact them via the site, Facebook, and by phone, it's a shame and no commercial gesture! Never order from them!!!

For my part, very bad experience simply because I never received my car seat but obviously I was charged. To reach someone by phone... good luck. It lasted more than a month, so my husband went to buy one. Obviously, I never received my order and I was finally refunded. It's a shame but I will never order from this site again.

I bought a swing, it is very good, my son loves it. The only downside would be the delivery, my package was lost and I had a lot of trouble receiving it, I am very disappointed about that, but I will order again soon, hoping not to be disappointed this time.

I had to go pick up my package myself at a depot, I will never order again

Received a wet package, very long for the refund

I have had several problems with the stroller, 1 I did not receive the stroller I ordered, 2 I cannot remove the wheels because they are broken and 3 the mechanism that tilts the stroller broke

We ordered a car seat on this site. Payment was made by bank transfer. We transferred the money quite quickly after our bank registered the bank details. No email, nothing. A week later, the status of our order was 'waiting for transfer'. First email, we were confirmed that our package would be shipped within 3 days... 1 week and 3 days later, no package. Still 'waiting for transfer'. Second email and quite a comical response: 'we will check tomorrow if we have received your transfer'... Third email (from us of course), 2 days later, they realized that our transfer had been made but there was no more stock... We will have to wait another good month! In short... We finally have our car seat!! We had planned ahead, the baby won't arrive for another month. But not serious at all! And on top of that, liars!

Box torn, the delivery person did not knock, he just left the package between the door and the shutter. Very disappointed, I do not recommend