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Rating: 5 out of 5
Good
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 926 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 1, 3, 4 and 5 stars
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Rating: 5 out of 5
Simple and easy
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Rating: 5 out of 5
Satisfied with the order, I just have to wait for our baby to arrive
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Rating: 4 out of 5
Very good site, I take away one star because I did not receive the right color but customer service offered me a €15 refund
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Rating: 5 out of 5
Perfect
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Rating: 3 out of 5
The product itself is very good. But a wait of 2 months to receive the product and a somewhat unprofessional delivery. The product was left in the garden in the rain behind the house, without any notification...
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Rating: 4 out of 5
Top fast delivery
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Rating: 5 out of 5
The delivery was longer due to a stock shortage but no worries. I haven't tested the product yet because the little one is not here yet. Very responsive seller.
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Rating: 4 out of 5
Excellent value for money, product in line with the description. We can play music from our phone via Bluetooth. Very satisfied with this product.
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Rating: 5 out of 5
Very responsive, the person I spoke to on the phone
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Rating: 5 out of 5
Delivery on the day of our little Camille's birth, baby very well installed, very good product, I recommend it, serious site, top delivery
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Rating: 5 out of 5
Perfect. Fast delivery. Can't wait for the baby to try it
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Rating: 5 out of 5
Very fast shipping and delivery. Super happy with my 2 car seats
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Rating: 5 out of 5
In line with the description and my expectations! I am satisfied to give it to my godchild! Fast delivery time.
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Rating: 5 out of 5
Very pretty. Top quality.
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Rating: 5 out of 5
Very fast
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Rating: 5 out of 5
Very satisfied with the fast delivery and the site bebe2lux.fr is great
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Rating: 4 out of 5
Good product despite the somewhat high prices
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Rating: 1 out of 5
Not satisfied with the slow delivery and incomplete delivery, missing an item
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This has resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for keeping it despite the conditions. If you haven't already, please contact our after-sales service if an item is missing from the order. Have a very nice day. Best regards, the Bebe2luxe team
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
Ordered for the first time, good site.
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Rating: 5 out of 5
Order placed quickly on the site.
Item conforms to the description, quality
Fast delivery
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Item conforms to the description, quality
Fast delivery
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Rating: 5 out of 5
Very good
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Rating: 5 out of 5
The items are very well described and really match what you see in the photo. As for the delivery, it is super fast, 3 days for my crib.
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Rating: 5 out of 5
Very good product
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Rating: 4 out of 5
Very good, only downside, the chair was not delivered in the right color, but the after-sales service is great.
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Rating: 5 out of 5
acceptable
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Rating: 5 out of 5
Navigation on the site is quite easy-
customer service is very pleasant and helpful - the only downside regarding this service, although you can have contact by email and the response is quick, the opening hours for phone calls are too limited.
I want to provide information that may be useful to other customers.
I had a lot of difficulty finding a carrier for the return of my package - size problem (as it exceeds 150 cm when summing the 3 sides) and the price for me was around 50 euros (for an item paid 85, I found that inappropriate and very annoying) - this situation caused me a lot of stress, wasted time, and annoyance.
Fortunately, I was able to reach the Bebe2luxe office by phone, where I explained my issue and the person gave me the names of two carriers that handle this type of package for an
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customer service is very pleasant and helpful - the only downside regarding this service, although you can have contact by email and the response is quick, the opening hours for phone calls are too limited.
I want to provide information that may be useful to other customers.
I had a lot of difficulty finding a carrier for the return of my package - size problem (as it exceeds 150 cm when summing the 3 sides) and the price for me was around 50 euros (for an item paid 85, I found that inappropriate and very annoying) - this situation caused me a lot of stress, wasted time, and annoyance.
Fortunately, I was able to reach the Bebe2luxe office by phone, where I explained my issue and the person gave me the names of two carriers that handle this type of package for an
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Rating: 5 out of 5
Perfect.
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Rating: 5 out of 5
Very easy to assemble, very good quality, fulfills its functions. Delighted.
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Rating: 5 out of 5
Very attentive people
And the site is great.
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And the site is great.
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Rating: 4 out of 5
Very serious site. Package received quickly.
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Rating: 5 out of 5
Honestly, I didn't see the item because it was for my grandson. The parents came to pick up the box without unpacking it, I think they are satisfied otherwise I would have received a return.
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Rating: 5 out of 5
Very satisfied.
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Rating: 5 out of 5
Fast shipping. Good communication.
Product as described.
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Product as described.
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Rating: 3 out of 5
I ordered a black stroller, I have the order confirmation and we received it in pink.
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Rating: 5 out of 5
EVERYTHING MATCHES AND FAST DELIVERY
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Rating: 3 out of 5
Navigation is simple and delivery is fast.
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Rating: 1 out of 5
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Rating: 1 out of 5
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.