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Rating: 4 out of 5
Fast delivery and order compliant.
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 1, 3 and 4 stars
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Rating: 1 out of 5
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Response from BEBE2LUXE
Hello, Have you encountered a problem please? Ct, KANDK
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Rating: 3 out of 5
The site is good and the product matches the description. However, the carrier responsible for delivering the packages is not serious at all, and when we contact luxury baby to inform them that we haven't received our package, they believe the carrier... They should change carriers.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
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Rating: 1 out of 5
I don't have the content
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Response from BEBE2LUXE
Hello, please do not hesitate to contact us via this link in case of any problems encountered with the delivery or with the product, we are here to help you: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
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Rating: 4 out of 5
Beautiful product, conforms to the description. I can't wait to see my baby in it!
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Rating: 4 out of 5
PRODUCT SITE OK DELIVERY A BIT LONG
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Rating: 4 out of 5
Perfect, the little princess is delighted and the parents too!
Very good complete product and works perfectly, to see over time!
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Very good complete product and works perfectly, to see over time!
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Rating: 4 out of 5
Good and beautiful product. The only downside is that the rear-facing position is not reclined enough
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Rating: 3 out of 5
The delivery person really needs to come to the house and not pretend!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
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Rating: 4 out of 5
Very good site. Product as described. However, the transport was terrible, the box was torn.
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Rating: 4 out of 5
Good product that meets expectations and fast delivery
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Rating: 1 out of 5
Change the delivery company, they changed the date and time of delivery 3 times, otherwise the product is perfect
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
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Rating: 4 out of 5
Very good product, delivery was very long and very poor communication with the delivery person
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Rating: 4 out of 5
I did not encounter any problems with my order. Everything is perfect
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Rating: 4 out of 5
Very good content, be careful with the delivery
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Rating: 4 out of 5
Very good product
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Rating: 3 out of 5
Shipping costs too expensive
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very nice swing, the plush carousel doesn't stay in place too well, baby can't enjoy it too much and the swing goes a bit fast at first for the first month in my opinion but otherwise very good product
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Rating: 4 out of 5
4/5 because we can always do better. I recommend bebe2luxe
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Rating: 3 out of 5
Fast delivery.
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Rating: 3 out of 5
Very good site, but long delivery time due to restocking
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Rating: 4 out of 5
Excellent product but it needs: 1) Improve the remote control (get closer otherwise it doesn't work) 2) Improve the speakers
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Rating: 1 out of 5
No problem with the delivery, however I received a product that does not work and I called for a refund but got no response. Very disappointed..
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Response from BEBE2LUXE
Hello, we are sorry that the product received is defective. An order manager is currently in contact with you to resolve the issue as soon as possible. Best regards, the Bebe2luxe team
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Correct order, the product is compliant and of quality. Fast delivery, the only downside is that the item arrived in its original box and was damaged, torn, but nothing was damaged inside, that’s the main thing. Overall, I am delighted to have discovered this site.
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Rating: 3 out of 5
I ordered 2 car seats and only 1 was delivered, I had to make a complaint to the site for the delivery of the 2nd seat
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Rating: 4 out of 5
Despite a very long delivery time due to a stock shortage, we are satisfied
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Rating: 4 out of 5
The delivery was delayed by a month but I am satisfied with my order
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Rating: 1 out of 5
Order very late!
Chaotic delivery, I was supposed to be refunded for the delivery fees, I never received anything!!!! Hours on the phone, for a delivery after 6/7 weeks,
I do NOT recommend AT ALL.
Catastrophic!!!! Lamentable.
I gave birth and still had not received my order, it’s shameful!!!!
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Chaotic delivery, I was supposed to be refunded for the delivery fees, I never received anything!!!! Hours on the phone, for a delivery after 6/7 weeks,
I do NOT recommend AT ALL.
Catastrophic!!!! Lamentable.
I gave birth and still had not received my order, it’s shameful!!!!
Response from BEBE2LUXE
Hello, we are sorry to read how much this delay has caused you trouble. As indicated several times by email, we encountered a production delay beyond our control. This resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Have a very nice day. Best regards, the Bebe2luxe team
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Rating: 4 out of 5
Good product
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Rating: 3 out of 5
I only give 3 stars because of the disastrous delivery by GLS. There were several days of delivery delay due to the lack of professionalism of the delivery person. In the end, my package was delivered on our trash bins outside our home. This is unacceptable considering we paid €8.90 for delivery fees.
The ALPHA swing (violet color) that we received is perfect, it is an excellent quality/price ratio. It assembles very quickly and easily. It is even better than the swings of the same type from the brand 4Moms which are much more expensive and that babies tolerate poorly..... So I recommend this product but be careful with the delivery by GLS.
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The ALPHA swing (violet color) that we received is perfect, it is an excellent quality/price ratio. It assembles very quickly and easily. It is even better than the swings of the same type from the brand 4Moms which are much more expensive and that babies tolerate poorly..... So I recommend this product but be careful with the delivery by GLS.
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Rating: 4 out of 5
Very good item. True to the description
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Rating: 1 out of 5
I received a defective seat, knowing that they do not accept returns in apartments but only in houses, I had to arrange for the return to be made at someone else's place. Moreover, I had to follow up 3 times with customer service because they were not able to provide me with a quick return, and I was told that my seat model was out of stock while it is available for order on the site. I made a complaint for a commercial gesture hoping it will be favorable knowing that this is the second time I buy from them. I am disappointed with customer service.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with the product and our after-sales service. Indeed, returns of bulky packages are complicated, home pickups are only possible if you live in a villa/house, and relay points do not accept overly bulky packages. We are sorry that this has been complicated. Regarding the Airtwist, they are currently available for sale but with an estimated delivery date around October 15. As you rightly pointed out, we are currently out of stock, and restocking is planned around October 12. An after-sales service representative is currently in contact with you regarding your complaint. Have a nice day. Best regards, the Bebe2luxe team
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Rating: 4 out of 5
Very good site, I take away one star because I did not receive the right color but customer service offered me a €15 refund
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Rating: 3 out of 5
The product itself is very good. But a wait of 2 months to receive the product and a somewhat unprofessional delivery. The product was left in the garden in the rain behind the house, without any notification...
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Rating: 4 out of 5
Top fast delivery
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Rating: 4 out of 5
Excellent value for money, product in line with the description. We can play music from our phone via Bluetooth. Very satisfied with this product.
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Rating: 4 out of 5
Good product despite the somewhat high prices
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Rating: 1 out of 5
Not satisfied with the slow delivery and incomplete delivery, missing an item
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This has resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for keeping it despite the conditions. If you haven't already, please contact our after-sales service if an item is missing from the order. Have a very nice day. Best regards, the Bebe2luxe team