The store consistently delivers fast shipping and timely delivery across diverse products, with many items arriving quickly and matching or exceeding description details. Customers frequently praise the reliability of delivery, careful packaging, and the ease of use or suitability of products for babies, including items that help with comfort and sleep. The product quality shines through satisfied remarks about design, durability, and how well items fit described features, with several buyers expressing strong recommendations and trust in repeat purchases. Overall, the experience is characterized by dependable delivery, accurate descriptions, and positive impressions of product performance and usefulness.
I received a defective seat, knowing that they do not accept returns in apartments but only in houses, I had to arrange for the return to be made at someone else's place. Moreover, I had to follow up 3 times with customer service because they were not able to provide me with a quick return, and I was told that my seat model was out of stock while it is available for order on the site. I made a complaint for a commercial gesture hoping it will be favorable knowing that this is the second time I buy from them. I am disappointed with customer service.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with the product and our after-sales service. Indeed, returns of bulky packages are complicated, home pickups are only possible if you live in a villa/house, and relay points do not accept overly bulky packages. We are sorry that this has been complicated. Regarding the Airtwist, they are currently available for sale but with an estimated delivery date around October 15. As you rightly pointed out, we are currently out of stock, and restocking is planned around October 12. An after-sales service representative is currently in contact with you regarding your complaint. Have a nice day. Best regards, the Bebe2luxe team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/09/2021
Very good site, I take away one star because I did not receive the right color but customer service offered me a €15 refund
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/07/2021
The product itself is very good. But a wait of 2 months to receive the product and a somewhat unprofessional delivery. The product was left in the garden in the rain behind the house, without any notification...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/08/2021
Top fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/09/2021
Excellent value for money, product in line with the description. We can play music from our phone via Bluetooth. Very satisfied with this product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
Good product despite the somewhat high prices
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/08/2021
Not satisfied with the slow delivery and incomplete delivery, missing an item
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This has resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for keeping it despite the conditions. If you haven't already, please contact our after-sales service if an item is missing from the order. Have a very nice day. Best regards, the Bebe2luxe team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2021
Very good, only downside, the chair was not delivered in the right color, but the after-sales service is great.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/08/2021
Very serious site. Package received quickly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2021
I ordered a black stroller, I have the order confirmation and we received it in pink.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Navigation is simple and delivery is fast.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2021
Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.
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Response from BEBE2LUXE
Hello, we are sorry for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Your cradles were shipped this week. We hope they will bring you complete satisfaction. Have a very nice day. Best regards, the Bebe2luxe team.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Fast shipping.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Site not particularly attractive or intuitive.
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Response from BEBE2LUXE
Hello, thank you for your feedback, all comments and ideas are welcome to help us improve, feel free to share them with us via this link: https://www.bebe2luxe.fr/fr/contactez-nous :) Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/08/2021
Really nothing to say, it's the best! Just waiting for the baby now.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Easy to install seat.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Following the receipt of my package, I have an issue with the product. I contacted by phone but received no response as it is vacation time. I sent an email and was supposed to get a reply within 48 hours. It's been a week and still nothing. Eventually, my handy partner disassembled the product and fixed the problem, although it is still not optimal. Too bad, customer service is non-existent.
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Response from BEBE2LUXE
Hello, we are sorry, indeed the office was closed until today, we replied the day after your email, we can send you a screenshot if you wish. Is the problem persisting? You can contact us again via this link https://www.bebe2luxe.fr/fr/contactez-nous. Best regards, the Bebe2luxe team.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2021
Unusable product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Great site
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/06/2021
The delivery took too long, it took a lot of time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Hello, the site is very well done, it's affordable, few products but that's not a problem since you can't easily find these products elsewhere, the delivery is incredibly fast. Not disappointed so far, it seems to be quality.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/07/2021
Few products, more childcare and baby products would be nice!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/07/2021
Satisfied with the item, delivery time as agreed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
The seat is as described, super, a little tricky to handle but very happy with our purchase, we might even consider ordering a second one.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/07/2021
Nice.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Thank you Bebe 2 Luxe.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/07/2021
The site is very easy to use, no issues with ordering and payment, but the delivery was super long, 7 days between dispatch and receipt of the package! My item meets my expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Order received in 3 days. Great product, easy to assemble and disassemble for washing. The mattress is good too. I am happy.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/05/2021
Very well explained site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Very long delivery, 1 month! However, the product is lightweight, easy to assemble, and the design is super pretty, easy to use and very practical to clean... however, I find the price a bit expensive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Fast delivery. Product already assembled. Let's see the durability over time. For now, I am very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Very long delivery, more than 1 month and a half to receive the luxury baby swing. However, I am very satisfied with the product.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
Good
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
Prices change ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Perfect. The only downside is that the color is different from the photo.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
It's beautiful, too beautiful, very satisfied with my purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
Very happy with the product, good quality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
Satisfied
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