BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Very good, only downside, the chair was not delivered in the right color, but the after-sales service is great.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2021
Very serious site. Package received quickly.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2021
I ordered a black stroller, I have the order confirmation and we received it in pink.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Navigation is simple and delivery is fast.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/07/2021
Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.
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Response from BEBE2LUXE
Hello, we are sorry for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Your cradles were shipped this week. We hope they will bring you complete satisfaction. Have a very nice day. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2021
Fast shipping.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Site not particularly attractive or intuitive.
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Response from BEBE2LUXE
Hello, thank you for your feedback, all comments and ideas are welcome to help us improve, feel free to share them with us via this link: https://www.bebe2luxe.fr/fr/contactez-nous :) Have a nice day.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2021
Really nothing to say, it's the best! Just waiting for the baby now.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2021
Easy to install seat.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/08/2021
Following the receipt of my package, I have an issue with the product. I contacted by phone but received no response as it is vacation time. I sent an email and was supposed to get a reply within 48 hours. It's been a week and still nothing. Eventually, my handy partner disassembled the product and fixed the problem, although it is still not optimal. Too bad, customer service is non-existent.
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Response from BEBE2LUXE
Hello, we are sorry, indeed the office was closed until today, we replied the day after your email, we can send you a screenshot if you wish. Is the problem persisting? You can contact us again via this link https://www.bebe2luxe.fr/fr/contactez-nous. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 03/08/2021
Unusable product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/07/2021
Great site
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/06/2021
The delivery took too long, it took a lot of time
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/07/2021
Hello, the site is very well done, it's affordable, few products but that's not a problem since you can't easily find these products elsewhere, the delivery is incredibly fast. Not disappointed so far, it seems to be quality.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/07/2021
Few products, more childcare and baby products would be nice!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/07/2021
Satisfied with the item, delivery time as agreed
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/07/2021
The seat is as described, super, a little tricky to handle but very happy with our purchase, we might even consider ordering a second one.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/07/2021
Nice.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Thank you Bebe 2 Luxe.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/07/2021
The site is very easy to use, no issues with ordering and payment, but the delivery was super long, 7 days between dispatch and receipt of the package! My item meets my expectations.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/07/2021
Order received in 3 days. Great product, easy to assemble and disassemble for washing. The mattress is good too. I am happy.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/05/2021
Very well explained site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Very long delivery, 1 month! However, the product is lightweight, easy to assemble, and the design is super pretty, easy to use and very practical to clean... however, I find the price a bit expensive.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2021
Fast delivery. Product already assembled. Let's see the durability over time. For now, I am very satisfied with my purchase.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2021
Very long delivery, more than 1 month and a half to receive the luxury baby swing. However, I am very satisfied with the product.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
Good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/07/2021
Prices change ...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/06/2021
Perfect. The only downside is that the color is different from the photo.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/07/2021
It's beautiful, too beautiful, very satisfied with my purchase.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2021
Very happy with the product, good quality.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/07/2021
Satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/06/2021
Satisfied and very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
Delivery times a bit long, little tracking, except from the moment I asked for it...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/06/2021
The delivery person rang the bell, specified that the carton is behind the door and goodbye. Very little communication. But delivery was well done. Haven't looked inside yet.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Delivery in one day after restocking and before the scheduled date, perfect!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Easy to use, sufficiently clear.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
Very good product, fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/06/2021
Rass
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