Customer reviews of BEBE2LUXE

9,3 /10

Based on 8 924 published reviews

5 6 789 76% 4 1 578 18% 3 287 3% 2 98 1% 1 172 2%

Summary of reviews

BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.

Reviews 1, 3 and 4 stars

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Acheteur vérifié

Published on 16/01/2021 à 07h14 following a purchase from 09/01/2021

The product is what I expected, but a small gesture for the shipping costs would not be negligible

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Acheteur vérifié

Published on 15/01/2021 à 13h13 following a purchase from 11/01/2021

The product matches the photos on the site. And I am happy with the item. Plus, the delivery was fast.

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Acheteur vérifié

Published on 13/01/2021 à 23h52 following a purchase from 09/01/2021

Easy to use but be careful, it's very fragile (but for 80€ you can't ask for too much). Regarding delivery and order handling, there is nothing better, honestly, it's very fast, really top-notch, bought on a Sunday, delivered 2 days later.

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Acheteur vérifié

Published on 12/01/2021 à 08h59 following a purchase from 07/01/2021

Order received quickly, very satisfied with the product except for a slight defect that I reported, they offered to change it right away, very responsive customer service, otherwise very good product.

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Acheteur vérifié

Published on 08/01/2021 à 10h29 following a purchase from 02/01/2021

Smooth

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Acheteur vérifié

Published on 07/01/2021 à 23h32 following a purchase from 05/01/2021

I am disappointed because the rocking mode does not work and it was one of the criteria that motivated my purchase. I exchanged with the service that responds very quickly, I hope to receive a new one that works to leave a new comment. It's a shame because I was so happy to receive it but disappointed when the rocking mode did not work.

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Acheteur vérifié

Published on 06/01/2021 à 18h57 following a purchase from 31/12/2020

The site is good and the customer service responds very quickly to concerns

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Acheteur vérifié

Published on 06/01/2021 à 16h10 following a purchase from 30/12/2020

Order from 30.12, arrived on 06.01 a bit late

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Acheteur vérifié

Published on 06/01/2021 à 12h52 following a purchase from 29/12/2020

Good

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Acheteur vérifié

Published on 01/01/2021 à 21h56 following a purchase from 28/12/2020

Delivery service very fast, nothing to say. The site is very easy.

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Acheteur vérifié

Published on 31/12/2020 à 14h42 following a purchase from 20/12/2020

I have not yet received the car seat ordered for my daughter, it's starting to take a long time.

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Response from BEBE2LUXE Published on 05/01/2021

Hello, we are sorry for the problem encountered. Your order was placed on 20/12 and the package is noted delivered on 23/12. An email has been sent to your customer area to resolve the issue quickly. Don't worry, we are here to help you. Best regards, the Bebe2luxe team

Acheteur vérifié

Published on 29/12/2020 à 22h23 following a purchase from 25/12/2020

Received faster than expected

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Acheteur vérifié

Published on 29/12/2020 à 18h02 following a purchase from 26/12/2020

Very satisfied with the item especially for the price, works very well, can't wait to use it with the baby inside. The only downside is that you shouldn't lean on it, it remains fragile, but for the first months of the baby, it will be perfect, light and easy to move from one room to another.

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Acheteur vérifié

Published on 26/12/2020 à 22h34 following a purchase from 14/12/2020

Very good site but poor delivery

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Acheteur vérifié

Published on 26/12/2020 à 17h16 following a purchase from 11/12/2020

A choice with attractive prices

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Acheteur vérifié

Published on 26/12/2020 à 01h06 following a purchase from 12/12/2020

Hello. This is a gift for a baby who is not yet born. So I haven't assembled it yet. But otherwise, the site is very good and the delivery is fast. It's a shame that for a certain amount, delivery is not free.

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Acheteur vérifié

Published on 24/12/2020 à 21h05 following a purchase from 15/12/2020

Very satisfied with the product

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Acheteur vérifié

Published on 23/12/2020 à 22h12 following a purchase from 10/12/2020

Very satisfied. Order received in about 1 week. Nothing to say.

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Acheteur vérifié

Published on 23/12/2020 à 15h28 following a purchase from 14/12/2020

Nothing to report.

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Acheteur vérifié

Published on 22/12/2020 à 21h16 following a purchase from 11/12/2020

I take away two stars because the delivery service by GLS did not respect the delivery times of 24 to 48 hours! They should change the home delivery method! Not very serious! However, for the swing, impeccable, I am very happy with the product, the music is soft and the swinging is great, thank you luxury baby

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Acheteur vérifié

Published on 22/12/2020 à 06h30 following a purchase from 09/12/2020

Very long delivery, more than two weeks, prices change on the site, as for the quality, I don't know, it was a gift.

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Response from BEBE2LUXE Published on 28/12/2020

Hello, thank you for your feedback. You ordered an item deliverable between December 16 and 18 (announced on the product sheet). You received your package on 21/12, which is 1 business day late and not 2 weeks as announced. We apologize for the day of delay but unfortunately, this type of delay is possible during this holiday season, especially during this particular period when the number of packages to be delivered has been significant. Regarding the price, it has indeed changed in recent weeks due to Black Friday and Black Week like most websites participating in these operations. Wishing you a wonderful end of year holiday season. Best regards, the Bebe2luxe team.

Acheteur vérifié

Published on 21/12/2020 à 20h08 following a purchase from 11/12/2020

Received a broken item, no response to the return request made 5 days ago, and for the phone, it's only an answering machine! Disappointment for our broken Christmas gift at 159€...

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Response from BEBE2LUXE Published on 29/12/2020

Hello, we are sorry for the inconvenience encountered, we received an email on 18/12 and we responded on 21/12 during the day. A package is currently being prepared to replace the broken part. Best regards, the Bebe2luxe team.

Acheteur vérifié

Published on 19/12/2020 à 00h47 following a purchase from 16/12/2020

Good

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Acheteur vérifié

Published on 18/12/2020 à 11h55 following a purchase from 11/12/2020

The item matches the description, we are delighted with this gift received for our baby.

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Acheteur vérifié

Published on 18/12/2020 à 08h45 following a purchase from 13/12/2020

....

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Acheteur vérifié

Published on 18/12/2020 à 07h47 following a purchase from 06/12/2020

Ordered from bebe2luxe and received in 10 days. Perfect condition but the music does not work.

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Acheteur vérifié

Published on 18/12/2020 à 01h09 following a purchase from 08/12/2020

Box arrived very damaged. The foot of the swing is bent, I had to straighten the foot before fixing the swing and all the other accessories. I bought a swing for 90 EUR that I received damaged. I will never recommend from you again and I advise anyone to buy something on this site. Thank you, best regards.

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Response from BEBE2LUXE Published on 29/12/2020

Hello, we are sorry for the problem encountered. It is not normal that you received a damaged product, why did you not contact us directly by email about this? We only became aware of the problem through this review. It's a shame, our customer service team is very responsive and attentive to customers. Several emails have been sent without response today. Please feel free to respond to it in order to take the necessary steps for you to receive a compliant and undamaged product. Best regards, the Bebe2luxe team.

Acheteur vérifié

Published on 17/12/2020 à 04h45 following a purchase from 11/12/2020

I recommend this stroller.

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Acheteur vérifié

Published on 16/12/2020 à 22h29 following a purchase from 04/12/2020

Very good site.

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Acheteur vérifié

Published on 15/12/2020 à 20h37 following a purchase from 07/12/2020

A broken spare part in the package

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Acheteur vérifié

Published on 15/12/2020 à 20h26 following a purchase from 06/12/2020

Delivery times correct with a little worry because the package stayed in transit for 3 days in our city before arriving at our home.

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Acheteur vérifié

Published on 11/12/2020 à 16h29 following a purchase from 03/12/2020

Thank you bebe2luxe for your rigor

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Acheteur vérifié

Published on 11/12/2020 à 12h02 following a purchase from 29/11/2020

Still not delivered, the delivery is systematically postponed

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Response from BEBE2LUXE Published on 14/12/2020

Hello, your package appears to have been delivered on 1/12. If this is not the case, please contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team

Acheteur vérifié

Published on 10/12/2020 à 21h10 following a purchase from 27/11/2020

Good site

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Acheteur vérifié

Published on 10/12/2020 à 13h18 following a purchase from 05/12/2020

Perfect, nothing to say

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Acheteur vérifié

Published on 10/12/2020 à 10h35 following a purchase from 04/12/2020

Product meets expectations.

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Acheteur vérifié

Published on 09/12/2020 à 00h57 following a purchase from 04/12/2020

Super good, my son adopted it and so did we!! Only downside is that we can't connect the phone and there are no wheels (we thought all that was included)

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Acheteur vérifié

Published on 08/12/2020 à 16h19 following a purchase from 27/11/2020

Good swing, just needs a bit more speed, otherwise it's fine.

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Acheteur vérifié

Published on 08/12/2020 à 02h58 following a purchase from 03/12/2020

I received it quickly. It works wonderfully, but the only downside is that it's a shame there are no wheels underneath to move it because it's a bit heavy.

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Acheteur vérifié

Published on 07/12/2020 à 23h57 following a purchase from 25/11/2020

Navigation not very intuitive.

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