Customer reviews of BEBE2LUXE

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 9 001 published reviews

Summary of reviews

The store consistently delivers fast shipping and timely delivery across diverse products, with many items arriving quickly and matching or exceeding description details. Customers frequently praise the reliability of delivery, careful packaging, and the ease of use or suitability of products for babies, including items that help with comfort and sleep. The product quality shines through satisfied remarks about design, durability, and how well items fit described features, with several buyers expressing strong recommendations and trust in repeat purchases. Overall, the experience is characterized by dependable delivery, accurate descriptions, and positive impressions of product performance and usefulness.

Reviews 1, 3 and 4 stars

Reset filters
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/08/2023
It's a shame my child doesn't like the direction it goes...
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry that the product does not meet your expectations. Unfortunately, this can happen, tastes and colors are not up for discussion ;) You have the option to return the product within 30 days to get a refund. Contact us directly at [email protected], we will help you. Best regards, The Bebe2luxe team
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
The delivery person postponed the delivery by a day and the package was stained, something that smells like baby lotion must have spilled on the box. I took a photo if needed. Fortunately, the contents of the box are not stained.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2023
Good product..!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/07/2023
Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
We ordered 5 items. Of the 5 items, 2 arrived very quickly (but separately, so we had to organize for the receptions) and we are still missing 3 products to this day. The after-sales service does not answer the phone, we are still waiting for a response from them to know if the products will be delivered one day or not. We are very disappointed with the after-sales service of this site and the tracking of packages. We are waiting for an urgent response from this site. We think we will no longer order through this site.
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry that the after-sales service could not advise you quickly enough. The order preparer indicates that the accessories are in one of the large boxes (car seat or swing). Has the problem been resolved? If not, please contact us at [email protected] Best regards, The Bebe2luxe team
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/07/2023
Seat that does not lower enough for a small baby, the head tilts, I do not recommend
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
Home delivery within the deadlines and in perfect condition.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
Fast delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
Very good product. Fast delivery. I recommend.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2023
I ordered a black car seat, it arrived gray, I try to contact by phone impossible and the email address does not exist!!!
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/06/2023
Bought 2 items and received only one, I am really disappointed. Now I have to wait to get the rest of my order after claiming
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/06/2023
Rust on the bars, not great quality.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Easy site
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Baby hasn't arrived yet, but it's easy to assemble, seems quite sturdy...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
It's perfect, the baby loves it too much.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Fast delivery and in good condition.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2023
Order received quickly, I am satisfied with my purchase, just need to try it when the baby is here.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Easy access site and very simple product search.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/05/2023
It's a gift.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2023
Quality rocking chair, but a bit low and the sound is too weak.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/05/2023
The rocking chair is too low, it only rocks from side to side, I find it could hurt the head after a while. Aesthetically, nothing to say.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/05/2023
Very good site with a lot of choice of items. Quick delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2023
Order received quickly, the swing is great, just disappointed not to have received the mosquito net, message sent, I hope to get a response, but otherwise I recommend quality material and fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/04/2023
Top cradle, easy to use
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2023
Good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/04/2023
Quality product delivered ahead of schedule. Satisfied
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/03/2023
Good site and simple in practice. Just need more details on order processing because I was two days without news of my order.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/03/2023
Perfect seat. Too bad it arrived in the wrong color...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2023
Delivery time respected, professional and pleasant delivery person.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/03/2023
Clear and friendly site, product meets my expectations. Baby is delighted, no problem with the delivery. I RECOMMEND!!!
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
My son is comfortable in it
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/03/2023
I received the chair 15 days ago, I find it very good except that I have a problem with the app, we can't get the swing to work. We have sent an email and called customer service several times. We are still waiting for a response. Without a response, we will return it. I find that very unfortunate.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/01/2023
I can't say that it's satisfactory. I couldn't track the delivery times, it's written nowhere on the account after the order, so the wait of 3 weeks to a month without information and without knowing when I would be delivered was very long. I regretted not making my purchase in a store. And the swing broke down completely after barely a month and very little use since the baby doesn't particularly like being on it. Here I am again facing the hassle of a return and the wait. The site is so poorly designed!! You can't find the information and a place to click to report a malfunction or a malfunction form. In short, hell, I won't buy from them again even if the product itself is quite nice. What a shame: a decent site, delivery tracking, customer service, is really necessary for an expensive product.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2023
Practical and easy to use seat, a bit complicated to install.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/03/2023
Discovered by chance on the internet while searching for newborn equipment.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/01/2023
very good
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2023
Very good site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2023
Very good, no issues.
Translated reviews