Customer reviews of BEBE2LUXE

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews

Summary of reviews

BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.

Reviews 1, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2022
Not yet tested on baby but looks pretty good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/10/2022
Very good product, baby loves it, mom does too.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2022
did not receive the correct color
black instead of red
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 business hours at the following address to find a quick solution and organize a free return of your product for exchange: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/09/2022
My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return.
I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. An investigation is underway to locate your package, this may take about 7 days indeed, we apologize for this delay. We are currently at J+8 business days and GLS confirms a closure of the investigation today. A response has been provided to your email, if you have any further questions do not hesitate to contact us directly at: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/10/2022
Received very quickly
The seat is heavy but seems to be of good quality
Only regret that I saw afterwards: it has never been tested and is not on the securange list... so I hesitate to use it, what a pity
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/09/2022
Intact box
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/09/2022
Very happy with the product, but it's a pity that the product is not rechargeable, always having to place it next to a socket.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/09/2022
Speed of delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/09/2022
Item received in a short time, in its original box. Functional and good quality swing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2022
Good delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
A few bugs with the payment but overall it's fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Good product, however it lacks photos on the site! So when it says: "Simple folding system" it gives the impression that there are folding notches, but no, you have to disassemble it. Too bad.
Otherwise, yes it does its job to place and secure baby. Fast delivery and quality product.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/09/2022
According to my sister, the mattress is not comfortable.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
I am very satisfied with the site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/09/2022
Good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2022
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
Delivery received before the scheduled date
Just missing a more serious and precise tracking from the site
Item received in excellent condition and completely corresponding to what I ordered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
Beautiful 🥰
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Very good site.
The contact and return section is not always intuitive but overall you can find the information
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
I am satisfied with my ivolution car seat
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/07/2022
Nothing to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/07/2022
Too bad for the expensive shipping costs otherwise top
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/08/2022
My daughter is very poorly positioned in this seat, her head is constantly leaning forward despite the seat being reclined
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2022
No problem..
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/07/2022
Thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Everything was perfect except for the GLS delivery person, who forcefully stuffed the package into my mailbox without ringing my doorbell, and the package was damaged
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/06/2022
Very nice advisor, responds quickly and is attentive
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/06/2022
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/07/2022
Item conforms to the description, very safe for the baby, very functional
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2022
Good site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/06/2022
The fan doesn't cool down a lot. The reclining feature for napping doesn't tilt enough. Other than that, practical seat and easy to install
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/06/2022
Fast delivery received earlier than the expected date
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/06/2022
Satisfied
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/06/2022
Fast delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/06/2022
I don't find it very nice to charge customers for shipping fees, especially when it comes to a baby registry set up by the future parents. The entire family and friends are unhappy.
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Response from BEBE2LUXE
Hello, thank you for your feedback, we are sorry for your dissatisfaction but we are an independent website, we are not linked to any baby registry or any baby registry site. The future parents wanted to add one of our car seats (which we have no access to) to their list (and we thank them for that :)), which weighs more than 17kg, shipping fees are indeed charged on our site, perhaps the future parents should have indicated this on their list to avoid surprises when ordering. Have a nice day :) Best regards, The Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Good reliable site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/06/2022
Hello. I was generally satisfied except for the time we had to wait to order since the item was out of stock.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/06/2022
I received the product and it doesn't work at all.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/03/2022
Very good product, however I waited 3 months for it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
The site is functional. The delivery was fast.
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