Customer reviews of BEBE2LUXE

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
5 6 789 76% 4 1 578 18% 3 287 3% 2 98 1% 1 172 2%

Summary of reviews

BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.

Reviews 1, 3 and 4 stars

Reset filters
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
I just had an issue with the delivery, they never answer calls and change delivery days. They cancel deliveries as they please!!!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/01/2022
A bit of a long wait.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
Not yet tried, arrived quickly, satisfied with my purchase
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/01/2022
Perfect, too bad it doesn't recline a bit more, otherwise the seat is great. I was looking for a good seat for my daughter who was too tight in her car seat, and honestly this one is great for both her and me, the fact that it turns makes my life easier on a daily basis. I recommend this seat.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
The Louna 4 in 1 cradle is great and practical, we can do everything.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Good site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
Very fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/01/2022
Fast delivery and well packaged
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/01/2022
Seat meets our expectations. Evolutive from newborn to child. Easy to use for tilting, rotating.... Quick shipping from baby2luxe. However, very disappointed with the delivery company offering a choice of date but not respecting that choice. Laborious and disappointing delivery.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Unfortunately, I received the wrong color of the product, but the customer service is very responsive. Within a week everything was resolved and I received the right product!! Thank you!!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
easy navigation
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/01/2022
Very poor delivery tracking, impossible to reach them by phone, never again
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
I would have given 5 stars if the delivery had gone well, paid €10 almost to be delivered at home, waited all day only to be told the next day that it was dropped off at a pickup point. Otherwise corresponds to its description, not yet tried with baby
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/01/2022
Ease of ordering, delivery tracked and dropped off by the delivery person in front of the door,
Easy to assemble.
Not yet tried as baby is pending.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/01/2022
I did not receive the correct car seat, customer service has been playing with me for a week. Moreover, they do not answer the phone and they respond to emails after 24 or 48 hours.
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the reference error. Like many companies, we have been affected by Covid which has reduced our staff, a response was guaranteed within 24/48 hours to emails, the office being exceptionally closed during this period. A new package was sent as soon as possible, the rest is currently in progress. For all requests, we remain available from your customer area. Best regards, Bebe2luxe
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/12/2021
Meh.
Translated reviews
Response from BEBE2LUXE
Hello, Are you experiencing a problem with our product? Please do not hesitate to contact us at the following address if that is the case, we are here to help: [email protected] Best regards, KANDK
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/12/2021
It's okay, still disappointed.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/12/2021
Super product!
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/12/2021
Speed of delivery.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2021
Mediocre delivery. Package left on time but had a lot of difficulty being delivered.
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
Really super practical swing, foldable, doesn't take up much space. Several rocking speeds, several melodies, appreciated vibration mode. Baby loves it a lot. Super quality/price ratio. One negative point, we received the wrong color, fortunately, we received beige (for a boy, it works too) instead of gray. We had a nice gesture from customer service who was super responsive. Super fast delivery, in 2 days.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
Very nice and good seat, quite simple to install.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Complicated to find where to put the batteries, impossible to reach customer service
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Very fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
Good product, the problem I found was a bit complicated to clip the belts and detach them.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
Very good seat, but delivered without an instruction manual
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/11/2021
Very fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/12/2021
Nothing to say, it's quite fast
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/11/2021
Good nothing to say
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
The site has attractive prices, the products are of quality. I recommend
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/11/2021
Top multifunctional product
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/11/2021
Very clear site and easy to navigate
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/11/2021
Car seat very good but I ordered one red and one blue and I was sent 2 red, couldn't return them because I really needed them
Translated reviews
Response from BEBE2LUXE
Hello, We apologize for the reference error. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your Bebe2luxe customer service
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Very good.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/11/2021
Product conforms to the order
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Simple and efficient site
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2021
Good
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 17/11/2021
We received the swing well but had a functioning problem, we returned it with a return number but we have no news.
Translated reviews
Response from BEBE2LUXE
Hello, we have received your package, it has been examined, a package will be shipped within 48 business hours. For any questions, please contact us directly via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team.
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/11/2021
Satisfied with the fast delivery.
Translated reviews
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/11/2021
The site is very well done, no difficulty. My purchase brought me complete satisfaction, the delivery was fast, I appreciated this first order and I will certainly make another if needed.
Translated reviews
We use cookies for audience measurement and improving user experience.