BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
The product itself is very good. But a wait of 2 months to receive the product and a somewhat unprofessional delivery. The product was left in the garden in the rain behind the house, without any notification...
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 02/08/2021
The delivery was longer due to a stock shortage but no worries. I haven't tested the product yet because the little one is not here yet. Very responsive seller.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/09/2021
Very responsive, the person I spoke to on the phone
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/08/2021
Delivery on the day of our little Camille's birth, baby very well installed, very good product, I recommend it, serious site, top delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/09/2021
Perfect. Fast delivery. Can't wait for the baby to try it
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/09/2021
Very fast shipping and delivery. Super happy with my 2 car seats
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/08/2021
In line with the description and my expectations! I am satisfied to give it to my godchild! Fast delivery time.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/09/2021
Very pretty. Top quality.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/09/2021
Very fast
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/09/2021
Very satisfied with the fast delivery and the site bebe2lux.fr is great
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/08/2021
Not satisfied with the slow delivery and incomplete delivery, missing an item
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This has resulted in exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for keeping it despite the conditions. If you haven't already, please contact our after-sales service if an item is missing from the order. Have a very nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 07/09/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 10/05/2021
Ordered for the first time, good site.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 28/08/2021
Order placed quickly on the site.
Item conforms to the description, quality
Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 29/07/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 31/08/2021
The items are very well described and really match what you see in the photo. As for the delivery, it is super fast, 3 days for my crib.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 30/08/2021
Very good product
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 05/07/2021
acceptable
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/08/2021
Navigation on the site is quite easy-
customer service is very pleasant and helpful - the only downside regarding this service, although you can have contact by email and the response is quick, the opening hours for phone calls are too limited.
I want to provide information that may be useful to other customers.
I had a lot of difficulty finding a carrier for the return of my package - size problem (as it exceeds 150 cm when summing the 3 sides) and the price for me was around 50 euros (for an item paid 85, I found that inappropriate and very annoying) - this situation caused me a lot of stress, wasted time, and annoyance.
Fortunately, I was able to reach the Bebe2luxe office by phone, where I explained my issue and the person gave me the names of two carriers that handle this type of package for an
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/08/2021
Perfect.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/08/2021
Very easy to assemble, very good quality, fulfills its functions. Delighted.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/07/2021
Very attentive people
And the site is great.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/08/2021
Honestly, I didn't see the item because it was for my grandson. The parents came to pick up the box without unpacking it, I think they are satisfied otherwise I would have received a return.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/08/2021
Very satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Fast shipping. Good communication.
Product as described.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2021
I ordered a black stroller, I have the order confirmation and we received it in pink.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 18/08/2021
EVERYTHING MATCHES AND FAST DELIVERY
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/08/2021
Navigation is simple and delivery is fast.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/08/2021
I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.
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Response from BEBE2LUXE
Hello, we apologize for the problem encountered. A product exchange is currently in progress, a new package will be shipped soon. We are sorry for this exceptional problem. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/08/2021
Well-made site, delivery in a few days, rescheduling of appointments without fail, in short, product and service at the top.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/07/2021
Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.
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Response from BEBE2LUXE
Hello, we are sorry for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. This caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time and we thank you for maintaining it despite the conditions. Your cradles were shipped this week. We hope they will bring you complete satisfaction. Have a very nice day. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/08/2021
Very fast and careful delivery. The Airtwist seat is really great, my 3-year-old daughter really loves it, there is still enough room to grow.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/08/2021
Very practical site. Fast delivery. Quality car seat. I highly recommend.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 06/08/2021
Satisfied.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Satisfied with each of my purchases. Quality, price, and quality customer service.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/08/2021
Very good site, good product description, I am satisfied with the delivery, delivery in 2 days! It's great!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/05/2021
Very simple navigation and delivery made within the announced deadlines. Perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 24/07/2021
Very clear site, you can find everything you need.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/08/2021
Fast.
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