Customer reviews of BEBE2LUXE

9,3 /10

Based on 8 926 published reviews

5 6 791 76% 4 1 578 18% 3 287 3% 2 98 1% 1 172 2%

Summary of reviews

BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.

Reviews 1, 3 and 5 stars

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Acheteur vérifié

Published on 31/12/2020 à 21h51 following a purchase from 26/12/2020

Great! Received early, I recommend

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Acheteur vérifié

Published on 31/12/2020 à 20h39 following a purchase from 30/12/2020

Delivery made before the scheduled date, super nothing to say

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Acheteur vérifié

Published on 31/12/2020 à 19h44 following a purchase from 29/12/2020

Reliable site, and very satisfied,

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Acheteur vérifié

Published on 31/12/2020 à 19h39 following a purchase from 27/12/2020

Top-notch, super fast

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Acheteur vérifié

Published on 31/12/2020 à 14h42 following a purchase from 20/12/2020

I have not yet received the car seat ordered for my daughter, it's starting to take a long time.

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Response from BEBE2LUXE Published on 05/01/2021

Hello, we are sorry for the problem encountered. Your order was placed on 20/12 and the package is noted delivered on 23/12. An email has been sent to your customer area to resolve the issue quickly. Don't worry, we are here to help you. Best regards, the Bebe2luxe team

Acheteur vérifié

Published on 30/12/2020 à 18h39 following a purchase from 26/12/2020

Perfect

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Acheteur vérifié

Published on 30/12/2020 à 17h50 following a purchase from 21/12/2020

TOO MANY EMAIL FOLLOW-UPS ON THE PACKAGE TRACKING

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Acheteur vérifié

Published on 30/12/2020 à 16h41 following a purchase from 20/12/2020

Serious site, very good product and super fast shipping, I order from this site

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Acheteur vérifié

Published on 29/12/2020 à 18h19 following a purchase from 19/12/2020

Very happy with my purchase, conforms to the order

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Acheteur vérifié

Published on 26/12/2020 à 22h34 following a purchase from 14/12/2020

Very good site but poor delivery

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Acheteur vérifié

Published on 26/12/2020 à 01h06 following a purchase from 12/12/2020

Hello. This is a gift for a baby who is not yet born. So I haven't assembled it yet. But otherwise, the site is very good and the delivery is fast. It's a shame that for a certain amount, delivery is not free.

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Acheteur vérifié

Published on 25/12/2020 à 14h07 following a purchase from 15/12/2020

Very fast delivery. Product conforms to the description.

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Acheteur vérifié

Published on 24/12/2020 à 22h15 following a purchase from 19/12/2020

Fast delivery and top-notch, complete site. Delighted

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Acheteur vérifié

Published on 24/12/2020 à 11h41 following a purchase from 05/12/2020

Everything was top

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Acheteur vérifié

Published on 24/12/2020 à 06h46 following a purchase from 18/12/2020

Very nice deck chair and fast delivery

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Acheteur vérifié

Published on 23/12/2020 à 22h00 following a purchase from 19/12/2020

Very satisfied

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Acheteur vérifié

Published on 23/12/2020 à 21h57 following a purchase from 19/12/2020

Fast delivery and on time! Thank you GLS. Package in rather good condition: box slightly damaged at the bottom. Easy to use and quite fun site. The product meets my expectations for now: easy assembly (I didn't even wait for my husband to assemble it). We'll see how it holds up in use...

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Acheteur vérifié

Published on 23/12/2020 à 21h05 following a purchase from 18/12/2020

Very satisfied, arrived quickly, very good quality,

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Acheteur vérifié

Published on 22/12/2020 à 21h16 following a purchase from 11/12/2020

I take away two stars because the delivery service by GLS did not respect the delivery times of 24 to 48 hours! They should change the home delivery method! Not very serious! However, for the swing, impeccable, I am very happy with the product, the music is soft and the swinging is great, thank you luxury baby

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Acheteur vérifié

Published on 22/12/2020 à 20h03 following a purchase from 20/12/2020

Very good navigation

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Acheteur vérifié

Published on 22/12/2020 à 19h59 following a purchase from 21/12/2020

Very good service at all levels. Well done

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Acheteur vérifié

Published on 22/12/2020 à 13h11 following a purchase from 17/12/2020

I have received the order, but I have not yet opened the package, otherwise the delivery services are very fast.

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Acheteur vérifié

Published on 22/12/2020 à 06h30 following a purchase from 09/12/2020

Very long delivery, more than two weeks, prices change on the site, as for the quality, I don't know, it was a gift.

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Response from BEBE2LUXE Published on 28/12/2020

Hello, thank you for your feedback. You ordered an item deliverable between December 16 and 18 (announced on the product sheet). You received your package on 21/12, which is 1 business day late and not 2 weeks as announced. We apologize for the day of delay but unfortunately, this type of delay is possible during this holiday season, especially during this particular period when the number of packages to be delivered has been significant. Regarding the price, it has indeed changed in recent weeks due to Black Friday and Black Week like most websites participating in these operations. Wishing you a wonderful end of year holiday season. Best regards, the Bebe2luxe team.

Acheteur vérifié

Published on 21/12/2020 à 20h08 following a purchase from 11/12/2020

Received a broken item, no response to the return request made 5 days ago, and for the phone, it's only an answering machine! Disappointment for our broken Christmas gift at 159€...

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Response from BEBE2LUXE Published on 29/12/2020

Hello, we are sorry for the inconvenience encountered, we received an email on 18/12 and we responded on 21/12 during the day. A package is currently being prepared to replace the broken part. Best regards, the Bebe2luxe team.

Acheteur vérifié

Published on 20/12/2020 à 19h37 following a purchase from 27/08/2020

Impeccable

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Acheteur vérifié

Published on 19/12/2020 à 22h29 following a purchase from 17/12/2020

For a first experience, I was pleasantly surprised. The person to whom the gift was intended also gave me very good feedback. The tracking of the package and the delivery time were perfect. Bravo!!!! To be repeated.

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Acheteur vérifié

Published on 19/12/2020 à 21h59 following a purchase from 15/12/2020

Very fast delivery, quality product, I recommend.

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Acheteur vérifié

Published on 19/12/2020 à 21h57 following a purchase from 17/12/2020

Delivery in 48h, great!

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Acheteur vérifié

Published on 19/12/2020 à 10h32 following a purchase from 13/12/2020

Very satisfied with the order and the product!

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Acheteur vérifié

Published on 19/12/2020 à 08h37 following a purchase from 16/12/2020

Very good product, I recommend

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Acheteur vérifié

Published on 19/12/2020 à 07h10 following a purchase from 16/12/2020

Excellent site, very fast delivery, I am very satisfied

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Acheteur vérifié

Published on 19/12/2020 à 00h42 following a purchase from 05/12/2020

Perfect in every way

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Acheteur vérifié

Published on 18/12/2020 à 07h47 following a purchase from 06/12/2020

Ordered from bebe2luxe and received in 10 days. Perfect condition but the music does not work.

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Acheteur vérifié

Published on 18/12/2020 à 01h09 following a purchase from 08/12/2020

Box arrived very damaged. The foot of the swing is bent, I had to straighten the foot before fixing the swing and all the other accessories. I bought a swing for 90 EUR that I received damaged. I will never recommend from you again and I advise anyone to buy something on this site. Thank you, best regards.

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Response from BEBE2LUXE Published on 29/12/2020

Hello, we are sorry for the problem encountered. It is not normal that you received a damaged product, why did you not contact us directly by email about this? We only became aware of the problem through this review. It's a shame, our customer service team is very responsive and attentive to customers. Several emails have been sent without response today. Please feel free to respond to it in order to take the necessary steps for you to receive a compliant and undamaged product. Best regards, the Bebe2luxe team.

Acheteur vérifié

Published on 18/12/2020 à 00h09 following a purchase from 09/12/2020

Super

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Acheteur vérifié

Published on 17/12/2020 à 23h22 following a purchase from 13/12/2020

Very good value for money. A good investment

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Acheteur vérifié

Published on 17/12/2020 à 21h52 following a purchase from 04/12/2020

Delivered in a short time despite the current context. The delivery person called to signal his presence.

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Acheteur vérifié

Published on 17/12/2020 à 19h15 following a purchase from 20/11/2020

Perfect, the explanations are clear, the video of the deckchair is very good.

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Acheteur vérifié

Published on 17/12/2020 à 16h38 following a purchase from 06/12/2020

Very good

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Acheteur vérifié

Published on 17/12/2020 à 11h47 following a purchase from 05/12/2020

Magnificent.

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