Customer reviews of BEBE2LUXE

I was not delivered on time even though the team promised to do their best I was disappointed with the quality.

Delivery really too long

I strongly advise against this site!! Impossible to reach them or at the expense of our wallet... 20 euros extra to try to find out where my car seat is, forced to run to 4 corners of the city to 2 pickup points, all that to finally pick it up at the warehouse... The box was open, fortunately everything was up to standard. It took me 3 weeks after the expected receipt date to find my package. I tried to contact them via the site, Facebook, and by phone, it's a shame and no commercial gesture! Never order from them!!!

Top products, just received it with several days of delay.

For my part, very bad experience simply because I never received my car seat but obviously I was charged. To reach someone by phone... good luck. It lasted more than a month, so my husband went to buy one. Obviously, I never received my order and I was finally refunded. It's a shame but I will never order from this site again.

Delivery problem

Good except for the delivery service, which I would rate poorly. The delivery person gave my car seat to a neighbor I didn't know and signed for me. With a cesarean section, I had to go down myself to retrieve and carry the 15 kg package.

I had to go pick up my package myself at a depot, I will never order again

Well, until now I hadn't had any problems. But I haven't received everything from my order! Sure, I was refunded but disappointed.

Received a wet package, very long for the refund

Fast and careful shipping, reasonable price, products seem to be of good quality but quite impractical...
Used for 2 months, the first problems are showing (car seat straps getting stuck, etc...)... Let's see!
Overall disappointed, but the prices are reasonable...

Delivery costs too high

I have had several problems with the stroller, 1 I did not receive the stroller I ordered, 2 I cannot remove the wheels because they are broken and 3 the mechanism that tilts the stroller broke

We ordered a car seat on this site. Payment was made by bank transfer. We transferred the money quite quickly after our bank registered the bank details. No email, nothing. A week later, the status of our order was 'waiting for transfer'. First email, we were confirmed that our package would be shipped within 3 days... 1 week and 3 days later, no package. Still 'waiting for transfer'. Second email and quite a comical response: 'we will check tomorrow if we have received your transfer'... Third email (from us of course), 2 days later, they realized that our transfer had been made but there was no more stock... We will have to wait another good month! In short... We finally have our car seat!! We had planned ahead, the baby won't arrive for another month. But not serious at all! And on top of that, liars!

The products are very good. Reasonable quality-price ratio. There are just very few products..

I had an issue with my order: a car seat. Arrived quickly but slightly damaged, so I refused it. And it took an extremely long time to receive another one in perfect condition, like two months, I had to follow up. Phew, it ended well, I finally received my nice car seat in very good condition.

Very satisfied with my isofix one car seat and the speed of delivery.. I just wish the site had a bit more sales of items... I find there is not much.

I find that the site lacks a bit of color and does not highlight the super products from bebe2luxe enough.

Box torn, the delivery person did not knock, he just left the package between the door and the shutter. Very disappointed, I do not recommend