Customer reviews of BEBE2LUXE

The quality scares me

It's a shame my child doesn't like the direction it goes...

The delivery person postponed the delivery by a day and the package was stained, something that smells like baby lotion must have spilled on the box. I took a photo if needed. Fortunately, the contents of the box are not stained.

We ordered 5 items. Of the 5 items, 2 arrived very quickly (but separately, so we had to organize for the receptions) and we are still missing 3 products to this day. The after-sales service does not answer the phone, we are still waiting for a response from them to know if the products will be delivered one day or not. We are very disappointed with the after-sales service of this site and the tracking of packages. We are waiting for an urgent response from this site. We think we will no longer order through this site.

Seat that does not lower enough for a small baby, the head tilts, I do not recommend

I ordered a black car seat, it arrived gray, I try to contact by phone impossible and the email address does not exist!!!

Bought 2 items and received only one, I am really disappointed. Now I have to wait to get the rest of my order after claiming

Rust on the bars, not great quality.

The rocking chair is too low, it only rocks from side to side, I find it could hurt the head after a while. Aesthetically, nothing to say.

Very good site with a lot of choice of items. Quick delivery.

Good

I received the chair 15 days ago, I find it very good except that I have a problem with the app, we can't get the swing to work. We have sent an email and called customer service several times. We are still waiting for a response. Without a response, we will return it. I find that very unfortunate.

I can't say that it's satisfactory. I couldn't track the delivery times, it's written nowhere on the account after the order, so the wait of 3 weeks to a month without information and without knowing when I would be delivered was very long. I regretted not making my purchase in a store. And the swing broke down completely after barely a month and very little use since the baby doesn't particularly like being on it. Here I am again facing the hassle of a return and the wait. The site is so poorly designed!! You can't find the information and a place to click to report a malfunction or a malfunction form. In short, hell, I won't buy from them again even if the product itself is quite nice. What a shame: a decent site, delivery tracking, customer service, is really necessary for an expensive product.

I ordered on the site, only downside; no indication on the expected delivery date, and the delivery was relatively long. However, customer service responds within 24 hours. The product was in line with expectations.

I am not satisfied with the delivery and the time it took

Delivery time respected and product well packaged but the quality of the product is very average, as the Bluetooth does not work well (the songs are choppy) and the maximum volume is really very low.

A one-month delay I am waiting to receive my order and I have not received anything for the wait

The wait was very long, moreover I was promised a refund of the shipping costs which was never done. But the item is suitable.

It's cool we can play our music, very well equipped

No seriousness, swing broke down in 2 weeks, no one on the phone, no response to emails, they were supposed to keep me informed 3 days before for the renewal but no feedback!!!

I ordered a car seat 6 months ago for my 18-month-old son, everything was perfect. I then decided to order the same for the birth of my baby in December 2022.. 1st Problem: the delivery was delayed (hard to hear when you pay nearly €40 in shipping fees).. 2nd problem: color error (ordered in burgundy, received in black), too bad the seat costs €180! I contacted customer service to find a solution, bad surprise, the hotline is only open 3 hours/day and 4 days/7. I filled out the web form and the response was late.. In the end, I received the seat on Friday at 4:45 PM for a departure on Christmas vacation at 7 PM: 2 possible options, return the seat and give up the vacation or keep it and give up the chosen color.. Since I was told that even if the mistake was theirs, they would not take it back if it had been used.. In the end, I was compensated €20. Very disappointed, I will not order again on this site and I will not recommend it to my friends either.

Very poor, I was supposed to receive my package for Christmas, a gift for my grandson and I did not receive it, very very disappointed and I had to buy another gift, extra costs

Music a bit too loud and volume not adjustable.
It would have been nice to have an additional tilt notch for the rocking mode because the tilt is quite significant and the baby slips in. Finally, the fixed position is not very fixed... Otherwise, good product quite well thought out. Let's see over time if it is robust.

It doesn't work well

I am disappointed with the car seat, it does not recline enough.

The item I received was very good except that since I got it, the vibration does not work.

The site could use a refresh, but it was functional enough. The order was sent and received quickly, very good delivery service. The item itself did not meet my expectations, I was a bit disappointed as it did not match the description in every way.

no comments

did not receive the correct color
black instead of red

My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return.
I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.

Received very quickly
The seat is heavy but seems to be of good quality
Only regret that I saw afterwards: it has never been tested and is not on the securange list... so I hesitate to use it, what a pity

Intact box

Speed of delivery

According to my sister, the mattress is not comfortable.

My daughter is very poorly positioned in this seat, her head is constantly leaning forward despite the seat being reclined

Very good

I don't find it very nice to charge customers for shipping fees, especially when it comes to a baby registry set up by the future parents. The entire family and friends are unhappy.

I received the product and it doesn't work at all.

I could not get the seat in the requested color within the announced deadlines. I had to accept one in a different color 0

Not very sturdy