Customer reviews of BEBE2LUXE

Nothing to report.

Some parts are missing

Item as described, color not as expected. I wanted blue, they delivered gray

I give the lowest rating because I did not receive the package and I have to wait 7 days for the delivery person to give an answer and then we will see what happens... However, the car seat was an emergency for my daughter who is not comfortable in her cozy

Website nothing to say very well explained
Order shipped quickly
Just the customer service should just explain in more detail when the item is defective for a new shipment of the product

I didn't understand how to send the gift I reserved for my daughter without revealing the financial details... a great mother a bit disappointed...

Bag is useless, I will never order again

A bit of a long wait.

Very poor delivery tracking, impossible to reach them by phone, never again

I did not receive the correct car seat, customer service has been playing with me for a week. Moreover, they do not answer the phone and they respond to emails after 24 or 48 hours.

Meh.

It's okay, still disappointed.

Mediocre delivery. Package left on time but had a lot of difficulty being delivered.

Very fast delivery

Good nothing to say

Car seat very good but I ordered one red and one blue and I was sent 2 red, couldn't return them because I really needed them

Product conforms to the order

We received the swing well but had a functioning problem, we returned it with a return number but we have no news.

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The site is good and the product matches the description. However, the carrier responsible for delivering the packages is not serious at all, and when we contact luxury baby to inform them that we haven't received our package, they believe the carrier... They should change carriers.

I don't have the content

The delivery person really needs to come to the house and not pretend!

Change the delivery company, they changed the date and time of delivery 3 times, otherwise the product is perfect

Shipping costs too expensive

Fast delivery.

Very good site, but long delivery time due to restocking

No problem with the delivery, however I received a product that does not work and I called for a refund but got no response. Very disappointed..

I ordered 2 car seats and only 1 was delivered, I had to make a complaint to the site for the delivery of the 2nd seat

Order very late!
Chaotic delivery, I was supposed to be refunded for the delivery fees, I never received anything!!!! Hours on the phone, for a delivery after 6/7 weeks,
I do NOT recommend AT ALL.
Catastrophic!!!! Lamentable.
I gave birth and still had not received my order, it’s shameful!!!!

I only give 3 stars because of the disastrous delivery by GLS. There were several days of delivery delay due to the lack of professionalism of the delivery person. In the end, my package was delivered on our trash bins outside our home. This is unacceptable considering we paid €8.90 for delivery fees.
The ALPHA swing (violet color) that we received is perfect, it is an excellent quality/price ratio. It assembles very quickly and easily. It is even better than the swings of the same type from the brand 4Moms which are much more expensive and that babies tolerate poorly..... So I recommend this product but be careful with the delivery by GLS.

I received a defective seat, knowing that they do not accept returns in apartments but only in houses, I had to arrange for the return to be made at someone else's place. Moreover, I had to follow up 3 times with customer service because they were not able to provide me with a quick return, and I was told that my seat model was out of stock while it is available for order on the site. I made a complaint for a commercial gesture hoping it will be favorable knowing that this is the second time I buy from them. I am disappointed with customer service.

The product itself is very good. But a wait of 2 months to receive the product and a somewhat unprofessional delivery. The product was left in the garden in the rain behind the house, without any notification...

Not satisfied with the slow delivery and incomplete delivery, missing an item

I ordered a black stroller, I have the order confirmation and we received it in pink.

Navigation is simple and delivery is fast.

I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.

I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.

Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.

Site not particularly attractive or intuitive.

Following the receipt of my package, I have an issue with the product. I contacted by phone but received no response as it is vacation time. I sent an email and was supposed to get a reply within 48 hours. It's been a week and still nothing. Eventually, my handy partner disassembled the product and fixed the problem, although it is still not optimal. Too bad, customer service is non-existent.