BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Very disappointed with this product. It doesn't work. Bronchial doesn't work. I put in batteries and it still doesn't work. Really disappointed with this product. I have contacted Bebe2luxe to find a solution.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 27/01/2021
Very dissatisfied
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2021
Received quickly
Translated reviews
Response from BEBE2LUXE
Hello, Super see you soon at Bebe2luxe.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2021
I am disappointed because the rocking mode does not work and it was one of the criteria that motivated my purchase. I exchanged with the service that responds very quickly, I hope to receive a new one that works to leave a new comment. It's a shame because I was so happy to receive it but disappointed when the rocking mode did not work.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/12/2020
I have not yet received the car seat ordered for my daughter, it's starting to take a long time.
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. Your order was placed on 20/12 and the package is noted delivered on 23/12. An email has been sent to your customer area to resolve the issue quickly. Don't worry, we are here to help you. Best regards, the Bebe2luxe team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/12/2020
Very good site but poor delivery
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/12/2020
Hello. This is a gift for a baby who is not yet born. So I haven't assembled it yet. But otherwise, the site is very good and the delivery is fast. It's a shame that for a certain amount, delivery is not free.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2020
I take away two stars because the delivery service by GLS did not respect the delivery times of 24 to 48 hours! They should change the home delivery method! Not very serious! However, for the swing, impeccable, I am very happy with the product, the music is soft and the swinging is great, thank you luxury baby
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Very long delivery, more than two weeks, prices change on the site, as for the quality, I don't know, it was a gift.
Translated reviews
Response from BEBE2LUXE
Hello, thank you for your feedback. You ordered an item deliverable between December 16 and 18 (announced on the product sheet). You received your package on 21/12, which is 1 business day late and not 2 weeks as announced. We apologize for the day of delay but unfortunately, this type of delay is possible during this holiday season, especially during this particular period when the number of packages to be delivered has been significant. Regarding the price, it has indeed changed in recent weeks due to Black Friday and Black Week like most websites participating in these operations. Wishing you a wonderful end of year holiday season. Best regards, the Bebe2luxe team.
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/12/2020
Received a broken item, no response to the return request made 5 days ago, and for the phone, it's only an answering machine! Disappointment for our broken Christmas gift at 159€...
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the inconvenience encountered, we received an email on 18/12 and we responded on 21/12 during the day. A package is currently being prepared to replace the broken part. Best regards, the Bebe2luxe team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/12/2020
Ordered from bebe2luxe and received in 10 days. Perfect condition but the music does not work.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/12/2020
Box arrived very damaged. The foot of the swing is bent, I had to straighten the foot before fixing the swing and all the other accessories. I bought a swing for 90 EUR that I received damaged. I will never recommend from you again and I advise anyone to buy something on this site. Thank you, best regards.
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. It is not normal that you received a damaged product, why did you not contact us directly by email about this? We only became aware of the problem through this review. It's a shame, our customer service team is very responsive and attentive to customers. Several emails have been sent without response today. Please feel free to respond to it in order to take the necessary steps for you to receive a compliant and undamaged product. Best regards, the Bebe2luxe team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/12/2020
A broken spare part in the package
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/11/2020
Still not delivered, the delivery is systematically postponed
Translated reviews
Response from BEBE2LUXE
Hello, your package appears to have been delivered on 1/12. If this is not the case, please contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/11/2020
Navigation not very intuitive.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Ordered in gray and the plush toys are pink, so not great... the quality of the fabrics is not top notch.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/11/2020
Very disappointed
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry that you are disappointed with your order with us. We contacted you shortly after your review but we never received a response that day. What exactly is happening with your order? Don't forget that we are here to help you. Best regards, the Bebe2luxe team
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/11/2020
I have not received my order
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/11/2020
Item arrived defective... I do not recommend this site.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/11/2020
The swing I bought is really nice! Completely satisfied with the purchase. The big downside was the delivery, I had no information during the delivery, the appointment was made on Friday, the delivery person never came. This morning I received an email for delivery during the day. The delivery person didn't even ring the bell and left the package over the gate, luckily the swing wasn't damaged...
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/11/2020
One of the deck chairs I ordered was missing an accessory. And I find it strange that we can't use the deck chairs without plugging them in.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2020
Purchase of a swing with 2 positions, honestly I don't find the position change very noticeable, other than that it is very good, GLS carrier not serious at all
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/11/2020
The seat is a bit basic: To turn it 360 degrees, there are simply 2 springs without any cover. The biggest issue seems to be the depth of the seat: my 14-month-old son should have a booster in the seat since his bottom is lower than his knees, but there is only a newborn booster provided for babies up to 61cm. The sunshade does not hold and there are no instructions on how to fix it. For a bigger child, it might be suitable, but the seat is very bulky and ultimately not very comfortable for a 14-month-old baby, so I am a bit disappointed.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/10/2020
The Bluetooth function does not work, the button on the swing is not even lit.
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Damaged package
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2020
Everything is fine except that I ordered a blue swing and I received a little pink cuddly toy
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/10/2020
Order never received and it’s me, the customer, who has to prove that the carrier lost my package by doing millions of impossible things. Never order from them.
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered.
Unfortunately, your package appears to be delivered even though you have not received it.
We simply asked you to check if the package was available at the pickup point indicated by the carrier and if it was not, to fill out a non-receipt certificate to unblock the situation.
Until then, the millions of impossible things remain reasonable and unfortunately necessary to help you.
Best regards, the Bebe2luxe team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/10/2020
Very satisfied with my purchase as the product meets what I expected, however a bit disappointed with the order tracking, it's hard to know where the order status is and no delivery date indicated, not enough information to my taste, it's a shame.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/10/2020
Defective bouncer received, impossible to reach you, really disappointed, no response to calls or emails, impossible to contact, I will not let this go, please contact me as soon as possible, my baby can't even use the bouncer
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Purchase for nothing
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/10/2020
Really bad, complete scam
Translated reviews
Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/09/2020
I am very happy with the product but I waited a long time to receive it, about 3 weeks while I was told 1 week by message. I would have just preferred to know the deadline at the time of purchase or to be kept informed!
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/09/2020
Order received in 2 days instead of 3, very good site.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/08/2020
I waited more than a month and a half for my package!! While a friend ordered and received her package 2 days later??!! When I told them after several email exchanges, they always replied with the same thing that was written on the site, which was false, it said 24 to 48 hours. Anyway, in addition, GLS asks you to schedule your delivery, they delivered it a day early when I wasn't there of course, so I had to wait 3 more days. Moreover, they wrote to me saying there was a problem with my package, which was false, it arrived perfectly fine. Fortunately, the product is of good quality.
Translated reviews
Response from BEBE2LUXE
Hello, thank you for your message, we accept all ratings, good or bad, only when they are justified. During your order, the delivery time was indeed clearly indicated and on several occasions (under the add to cart button, in blue in the product description, as well as at the time of validating the order). We can hardly do better, but you may not have paid attention, that can happen. Your friend probably ordered a different item in stock because the delivery is indeed 48/72 hours once the package is shipped, so the estimated delivery date for each item must be taken into account. We informed you, once the package was shipped, of a delivery between September 24 and 28 (with a weekend in between), and your package was indeed delivered within the allotted time (on 28/09). We will contact you by email. Best regards, the Bebe2luxe team.
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/09/2020
Top product, even more beautiful in real life, received very quickly. The quality is top-notch and the baby loves being in it.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/09/2020
Delivery not made, the delivery person did not come to our house and put it in a relay point. Shameful!!!! I would like to be refunded for my shipping costs. We pay shipping costs for nothing.
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. Your tracking indicates that the delivery person attempted to deliver to you the day before but a supplementary address was necessary. The next day the package was put in delivery to a relay point certainly for these reasons. It should be noted that the amount of shipping costs is the same whether it is a home delivery or a relay point. An email has been sent to the carrier to find out more. Best regards, the Bebe2luxe team
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2020
no thank you
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/08/2020
very bad service I am not satisfied because the delivery person lives next to my package and is not informed to pick up your package and does not call me to inform that your package is directly outside. that's why I am not satisfied.
Translated reviews
A
Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/08/2020
Never again
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
Good product but hard to reach someone on the phone following a problem with the order.
Ordered a gray swing received in pink.
Fortunately, delivery remains fast.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 