Customer reviews of BEBE2LUXE

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Acheteur vérifié

Rating: 3 out of 5

Published on 20/09/2019 à 07h49 following a purchase from 10/09/2019

Reserve on the use given the state of the packaging upon delivery.

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Acheteur vérifié

Rating: 3 out of 5

Published on 10/09/2019 à 06h40 following a purchase from 03/09/2019

The site is very good, the high chair is a great product of very good quality at a great price.
The customer service on the phone is very responsive and the person who answers is very friendly.
Only problem is the delivery service... A disaster, liars who take people for idiots, GLS is a big company that outsources its deliveries to smaller couriers for bigger profits. The package arrives in a bad state at any time.

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Acheteur vérifié

Rating: 3 out of 5

Published on 08/09/2019 à 13h17 following a purchase from 22/08/2019

Delivery + 10 days.

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Acheteur vérifié

Rating: 3 out of 5

Published on 19/08/2019 à 18h47 following a purchase from 15/08/2019

There is a small defect, the toy tree does not hold at all

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Acheteur vérifié

Rating: 3 out of 5

Published on 01/08/2019 à 19h25 following a purchase from 25/07/2019

The delivery was disastrous. The seat seems to fit easily even though the very fragile aspect of the strap adjustment button needs to be explored.

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Acheteur vérifié

Rating: 1 out of 5

Published on 29/07/2019 à 23h34 following a purchase from 22/07/2019

Delayed deliveries and lack of communication between the customer and the phone platform

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Acheteur vérifié

Rating: 3 out of 5

Published on 24/07/2019 à 15h24 following a purchase from 10/07/2019

Seat impossible to install because too big for the belt

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Acheteur vérifié

Rating: 3 out of 5

Published on 18/07/2019 à 15h55 following a purchase from 14/07/2019

The product looks pretty good but the delivery was a nightmare!

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Acheteur vérifié

Rating: 3 out of 5

Published on 13/07/2019 à 14h16 following a purchase from 09/07/2019

Very satisfied. This is the second one I ordered.

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Acheteur vérifié

Rating: 1 out of 5

Published on 12/07/2019 à 17h24 following a purchase from 09/07/2019

I did not receive the ordered product. Moreover, the customer service does not respond.

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Response from BEBE2LUXE Published on 16/07/2019

Hello, our sales team has taken note of your evaluation, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.

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Acheteur vérifié

Rating: 1 out of 5

Published on 10/07/2019 à 10h40 following a purchase from 28/06/2019

I received the wrong order and as compensation, I was given 1.50 euros to spend on the site.

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Response from BEBE2LUXE Published on 16/07/2019

Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.

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Acheteur vérifié

Rating: 3 out of 5

Published on 06/07/2019 à 20h22 following a purchase from 09/06/2019

Great products but little communication about the delivery. Delivery time a bit too long for my taste (almost 1 month).

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Acheteur vérifié

Rating: 3 out of 5

Published on 20/06/2019 à 14h30 following a purchase from 27/05/2019

Good

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Acheteur vérifié

Rating: 3 out of 5

Published on 05/06/2019 à 17h03 following a purchase from 15/05/2019

The site needs improvement as it is a bit complicated.

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Acheteur vérifié

Rating: 3 out of 5

Published on 28/05/2019 à 23h01 following a purchase from 01/04/2019

Almost 2 months wait to receive the 3-in-1 chair

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Acheteur vérifié

Rating: 1 out of 5

Published on 28/05/2019 à 15h50 following a purchase from 12/03/2019

Bad experience with luxury baby

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Acheteur vérifié

Rating: 3 out of 5

Published on 18/05/2019 à 09h56 following a purchase from 07/05/2019

You were supposed to deliver on Monday between 10 am and 1 pm, delivery was on Friday at the neighbor's.

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Acheteur vérifié

Rating: 3 out of 5

Published on 03/05/2019 à 03h22 following a purchase from 23/04/2019

On tablet, easier to use than on smartphone

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Acheteur vérifié

Rating: 3 out of 5

Published on 27/04/2019 à 12h22 following a purchase from 10/04/2019

Installation explanation of the seat

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Acheteur vérifié

Rating: 3 out of 5

Published on 19/04/2019 à 21h12 following a purchase from 02/04/2019

Correct.

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Acheteur vérifié

Rating: 3 out of 5

Published on 12/04/2019 à 15h46 following a purchase from 26/03/2019

The order tracking was correct.

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Acheteur vérifié

Rating: 3 out of 5

Published on 13/03/2019 à 10h40 following a purchase from 06/02/2019

Correct

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Acheteur vérifié

Rating: 3 out of 5

Published on 27/02/2019 à 01h13 following a purchase from 10/01/2019

Nice products but restocking is really too long.

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Acheteur vérifié

Rating: 3 out of 5

Published on 19/02/2019 à 16h40 following a purchase from 04/02/2019

Good

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Acheteur vérifié

Rating: 3 out of 5

Published on 14/02/2019 à 21h27 following a purchase from 02/02/2019

The site is a bit outdated. It lacks design. Fortunately, consumer reviews on the internet help to make it reliable. I confirm the products are of very good quality. I am not disappointed!

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Acheteur vérifié

Rating: 3 out of 5

Published on 14/02/2019 à 21h09 following a purchase from 31/01/2019

Good site

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Acheteur vérifié

Rating: 3 out of 5

Published on 12/02/2019 à 14h03 following a purchase from 24/01/2019

The site is well designed and offers a good quality-price ratio and many products.

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Acheteur vérifié

Rating: 3 out of 5

Published on 08/02/2019 à 08h52 following a purchase from 05/02/2019

Very good product. Delivery faster than expected. Too bad it wasn't the color I ordered.

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Acheteur vérifié

Rating: 3 out of 5

Published on 29/01/2019 à 20h51 following a purchase from 19/01/2019

Compliant with the description. Delivery needs to be reviewed with Gls ...

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Acheteur vérifié

Rating: 3 out of 5

Published on 26/01/2019 à 20h09 following a purchase from 17/01/2019

Good but the left side detaches easily

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Acheteur vérifié

Rating: 3 out of 5

Published on 15/01/2019 à 18h19 following a purchase from 10/01/2019

The site could not find my pickup point even though it was clearly indicated during my order.

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Response from BEBE2LUXE Published on 22/01/2019

Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service

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Acheteur vérifié

Rating: 3 out of 5

Published on 07/01/2019 à 15h19 following a purchase from 29/12/2018

the car seat looks great, baby is happy but the delivery really needs to be reviewed, the delivery person gave the package to a neighbor while I was present, if I had a dishonest neighbor to whom I claim the order not received plus all the problems that go with it?

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Acheteur vérifié

Rating: 3 out of 5

Published on 30/11/2018 à 08h55 following a purchase from 23/11/2018

I waited for the delivery all morning on 28/11, only to find the package left behind my wall, I find this a bit light as it could have been stolen or I could have told you that I hadn't received it, I saw no one and nothing signed.

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Acheteur vérifié

Rating: 1 out of 5

Published on 29/11/2018 à 14h44 following a purchase from 23/11/2018

I did not receive my order, it was supposed to arrive on Tuesday but was postponed to Wednesday and I still have nothing.

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Acheteur vérifié

Rating: 1 out of 5

Published on 28/11/2018 à 20h32 following a purchase from 20/11/2018

None. Order refunded because I couldn't get the item even though it appeared available on the site. I do not recommend.

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Acheteur vérifié

Rating: 3 out of 5

Published on 28/11/2018 à 19h59 following a purchase from 24/11/2018

Problem with the delivery location registration and delivery. The GLS Transporter does not seem to master the traceability of customer data, hence the delivery delay.

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Response from BEBE2LUXE Published on 06/12/2018

Hello, We are sorry for the problem encountered with the carrier. A solution has been found with our customer service, we are happy to have helped you. Best regards,

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Acheteur vérifié

Rating: 3 out of 5

Published on 28/11/2018 à 16h14 following a purchase from 23/11/2018

In fact, this rating is due to the lack of seriousness of the carrier GLS. Not rigorous, not precise as if they had nothing else to do but take days off. First notification for November 26, canceled the same day for the next day. Except that no one showed up on November 27. Delivery on the 28th without warning. It's light. Bebe2Luxe should find other partners for deliveries. By the way, this company that claims to be the 3rd in Europe had already given me a hard time for another site.

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Acheteur vérifié

Rating: 3 out of 5

Published on 24/11/2018 à 10h46 following a purchase from 12/11/2018

Only 3 stars because review reserved waiting for customer service response. Item received with a manufacturing defect that does not allow one of the legs to fit properly into the structure, which does not guarantee stability and therefore the safety of the baby. Response from Bebe2luxe: disassemble the part and scrape off the excess plastic that hinders assembly. A bit strange as a response! I refused because manipulation was not planned during assembly but is related to a manufacturing defect, thus the responsibility of customer service. Response from customer service pending. To be continued!

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Acheteur vérifié

Rating: 3 out of 5

Published on 22/11/2018 à 14h44 following a purchase from 17/11/2018

Disappointed, I ordered a new car seat and received a product that had already been used with the packaging inside torn. No phone number to contact customer service, so we sent an email and are waiting for a response. No responsiveness, we sent the email yesterday and still no reply.

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Acheteur vérifié

Rating: 1 out of 5

Published on 21/11/2018 à 13h25 following a purchase from 16/11/2018

Received product not as described, the handlebar is pink when it is supposed to be beige, so the color of the handlebar and the barrier in front of the seat is different. I am trying to contact customer service for a return and have received no response.

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