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M
Rating: 1 out of 5
The reclining mode is too laid back, otherwise the swing's power cable broke after just 3 months, the swing no longer works, so I am really disappointed.
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 9 001 published reviews
Summary of reviews
The store consistently delivers fast shipping and timely delivery across diverse products, with many items arriving quickly and matching or exceeding description details. Customers frequently praise the reliability of delivery, careful packaging, and the ease of use or suitability of products for babies, including items that help with comfort and sleep. The product quality shines through satisfied remarks about design, durability, and how well items fit described features, with several buyers expressing strong recommendations and trust in repeat purchases. Overall, the experience is characterized by dependable delivery, accurate descriptions, and positive impressions of product performance and usefulness.
Reviews 1 and 4 stars
Reset filtersF
Rating: 1 out of 5
The 4 legs received are identical, impossible to assemble my bed
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B
Rating: 4 out of 5
Satisfied because the order was delivered quickly
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Response from BEBE2LUXE
Hello, Thank you very much for your positive feedback and for your satisfaction regarding the quick delivery of your order. We are pleased to know that our service met your expectations. Please feel free to share your experiences and needs, as your feedback is precious to us. Best regards, The bebe2luxe.fr team
Y
Rating: 4 out of 5
The product is compliant
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Response from BEBE2LUXE
Hello, Thank you very much for your feedback! We are delighted to learn that the product is compliant with your expectations. Your satisfaction is essential to us, and your opinion helps us continue to improve our offerings. Please feel free to share your future experience with us. Best regards, The bebe2luxe.fr team
M
Rating: 1 out of 5
Second order for me and for the second time I receive a broken product. The first was a car seat (which I kept because the broken part did not hinder use) and the second a stroller (a screw fell from I don't know where and a snap button from the basket under the stroller broke) The return costs are at the customer's expense even though it is not my fault, I do not approve. I will never order from this site again. I don't even know why I wanted to repeat the experience with you. I have a broken stroller that I have to return at my expense, it's very annoying. Waste of time, money, and energy.
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Response from BEBE2LUXE
Hello, We thank you for sharing your experience. We are sincerely sorry to learn that you encountered problems with your orders and fully understand your frustration. The quality of our products is a priority for us, and it is regrettable that this did not meet your expectations. However, returns within 1 month after receiving the order or during the 2 years of your product's warranty are free. Could you please contact customer service by email at: [email protected]? We will respond within 24 hours to find a solution quickly. Best regards, The bebe2luxe.fr team
C
Rating: 4 out of 5
In cradle position, the mattress is very thin, plus you have to remove the straps, very cumbersome to switch from one position to another. I bought a small mattress thick enough so that I don't have to remove the straps every time and much more comfortable for daily sleep. I simply remove the mattress, much quicker, to switch from cradle position to deck chair.
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Response from BEBE2LUXE
Hello, Thank you for sharing your experience. We understand that the mattress in cradle position may seem thin and that switching between positions can be cumbersome. Your feedback is valuable, and we will take it into account to improve our products. We are glad to hear that you found a solution that works better for you. Your satisfaction is our priority. Best regards, The bebe2luxe.fr team
R
Rating: 4 out of 5
Very quick purchase and shipping too
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Response from BEBE2LUXE
Hello and thank you for your feedback! We are delighted to know that you found your purchase quick and that the shipping went smoothly. Your satisfaction is our priority, and your comments encourage us to continue improving our service. Please feel free to come back to us to share your future experiences! Best regards, The bebe2luxe.fr team
P
Rating: 4 out of 5
Good product, it really lacks a wheel system that would make daily use more practical. The carrier also needs to review their logistics, it is deplorable.
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Response from BEBE2LUXE
Hello, Thank you very much for your positive feedback on our product! We are delighted that you like it. We fully understand your concerns regarding the lack of wheels and the logistical difficulties encountered with the carrier. Your feedback is valuable and helps us identify areas for improvement. We appreciate your support and remain open to your suggestions. Best regards, The bebe2luxe.fr team
S
Rating: 4 out of 5
The product matches the description, only if there was a transport bag and wheels, it would be ideal. However, I am delighted with my purchase.
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F
Rating: 4 out of 5
I am satisfied with my order, arrived on the expected day and date.
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R
Rating: 4 out of 5
Fast delivery
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
S
Rating: 1 out of 5
The package was not delivered to the right place, and now that I have finally been able to retrieve my package, the swing does not work, I sent an email and I am now waiting for a response, so for now I am giving only one star.
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C
Rating: 1 out of 5
Hello, damaged item and very, very dirty!!!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for customer service expertise: [email protected] Best regards, your customer service.
'
Rating: 1 out of 5
Swing worked for 3 months. So still under warranty. Customer service response? You do not have the correct power supply for the product, even though it is the one that was sent with the product, they don't even know what they are selling, it's absurd. Moreover, the customer service person offers to sell me a power supply and a base when the issue is supposedly the power supply...
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S
Rating: 4 out of 5
The mosquito net does not hold well
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
A
Rating: 4 out of 5
As for the order, the delivery method, and especially the very satisfactory time frame. I recommend! Upon arrival, the package was very well packaged and protected.
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
F
Rating: 4 out of 5
Serious, competent, and fast
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
C
Rating: 4 out of 5
Satisfied with my purchases, let's see over time
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C
Rating: 4 out of 5
The bed is easy to assemble, very good for the price, fabric a bit wrinkled, wheels and rocking ok, mosquito net perfect, mattress not very thick, 15 min there is a cover, the problem is only the delivery, GLS not serious, package delayed day after day, I had to go pick it up... the package was in another department!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
L
Rating: 1 out of 5
the co-sleeping was already assembled and put back in the packaging, it was not in good condition, dirty marks. scattered parts
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R
Rating: 4 out of 5
Serious and fast service, good continuation, the cradle is too cute, thank you
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A
Rating: 4 out of 5
Everything is perfect
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D
Rating: 1 out of 5
Not received
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I
Rating: 4 out of 5
Very good thank you
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M
Rating: 4 out of 5
Product conforms to the website
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
R
Rating: 4 out of 5
Very nice high swing compared to others. Nice finish very good quality price
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
S
Rating: 4 out of 5
Well packaged parcel, customer service responds quickly just a bit long delivery time
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
O
Rating: 1 out of 5
I did not receive the package
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 business hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
A
Rating: 4 out of 5
Excellent product
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
M
Rating: 4 out of 5
Very long to arrive but when I received it I was happy to see it
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
M
Rating: 1 out of 5
Never received my package!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
M
Rating: 4 out of 5
Satisfied overall with my order.
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J
Rating: 4 out of 5
Order received within the indicated time in very good condition. However, for the delivery, we chose a relay point with lockers, the package could not fit there because it was too large. It was dropped off at another relay point without telling us which one and without informing us. On the site, it was just indicated that the package had been delivered to the relay point. We had to call customer service who was able to give us all the information.
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G
Rating: 4 out of 5
Clear and simple
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D
Rating: 4 out of 5
Satisfied with our purchase. Not yet tested with the baby but I think it would be wiser to add a mattress. Unfortunately, I don't know what size to take.
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D
Rating: 4 out of 5
Very good quality, I like it.
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S
Rating: 4 out of 5
Item well detailed on the site.
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S
Rating: 4 out of 5
Everything is very good but the price is still significant.
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C
Rating: 4 out of 5
Very good bed, not yet tried but seems practical, however, the stitching was not finished in some places / unstitched and some threads were sticking out.
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G
Rating: 4 out of 5
Delivered in 2 days
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