BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Given the limited number of items on the site, the choice is relatively quick, what bothered me a bit was the announced delay (2 and a half weeks) which ultimately arrived in just 3 weeks. Moreover, we were promised to follow the progress of the order, while in the end nothing moved until the day I worried about it with customer service towards the end of the announced delay. There, however, it went very quickly they told me that my order would ship the same day and it arrived at my home 3 days later.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/02/2020
good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/03/2020
easy to access site and clear except for entering the phone number for delivery it was necessary to add +33 otherwise it didn't work... fortunately I was helped
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/03/2020
Article not received deplorable customer service for this delivery
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we were still waiting for your non-receipt certificate. Without this document, no action could be taken. After several reminders, we received it today, so the situation is now resolved. Best regards, your customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/03/2020
Really satisfied with this purchase, top! One star less for the mobile app which is useless, when I tried to install it, I was warned that the app was infected with a virus! If we forget this app, the rocker itself is great! Ordered on Saturday morning, received on Tuesday morning!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
good fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/02/2020
No problem regarding delivery, the announced deadlines were respected. However, a part is missing from the delivered product, I sent an email to customer service and am waiting for their response.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/12/2019
extremely disappointed
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/02/2020
Good quality car seat. Very good quality/price ratio. However, we waited a month to receive it... It was quite long, we were a bit worried.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
no issues, item conforms to the description, ultra-fast shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
It's great. Just waiting for the baby
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
Perfectly meets my expectations, very aesthetic and easy to use. The assembly instructions are not clear and missing wheels to move it. Otherwise, very good product, I recommend
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
FAST DELIVERY
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/02/2020
Very interesting site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Great
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/02/2020
good environment
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/02/2020
4 stars instead of 5 because the product seems refurbished. Some marks on the plastic and a few hairs in the packaging. I would have liked to be warned.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/02/2020
Intuitive, fast, and cheaper than on marketplaces!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/02/2020
Long delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 08/01/2020
Customer service unreachable by phone, never again with them and they know it. Honestly, the worst of my purchases. However, the product is as described and of very good quality. I recommend it. This is my opinion and it is objective.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2020
Order okay.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2020
VERY GOOD
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/01/2020
Delivery time needs to be reviewed; do not announce a delivery date that is not respected.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/02/2020
The seat is wonderful, but since I didn't know what the isofix system was, which my car doesn't have, I can't use it for now.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/01/2020
It's a shame that the site isn't a bit more stylish because you have good products.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/02/2020
The site is clear and simple
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/01/2020
****
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/01/2020
The product is great! Maybe a bit noisy but it doesn't seem to bother the baby! Delivery was a bit long but it arrived in good condition.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/01/2020
Excellent product
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/02/2020
I find that for the price it doesn't swing at all!!! The purpose of a swing chair is to swing the baby, but here it only moves from side to side, the speeds are the same from 1 to 5. The only great thing is the design.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/02/2020
The site offers good products at interesting prices. Delivery is fast and in accordance with what is announced at the time of ordering.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/01/2020
Very good product
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 28/12/2019
Very good product, meets my expectations.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/02/2020
Hello, I received my package in poor condition and I realized that the electric adapter is missing. I can't use my swing, I called and no one answered for 10 days. .... To be continued!!!
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we are sorry for the condition of the package. We have contacted you and processed a return of your product since then.
We hope you are satisfied with the solution provided.
Best regards, your customer service
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/02/2020
It's a shame that the first delivery couldn't be made because they were missing my name and phone number.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/02/2020
Good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/12/2019
Very long order
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/01/2020
Long delivery but we are informed at the time of ordering. Customer service responds quickly to messages. My Louna 5 in 1 cradle is very nice, super pretty. Small downside is that there are no wheels, and the swing option makes a bit of noise at maximum. But I am very satisfied overall, I recommend!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2020
Good delivery, information on the deadline respected. Overall good
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