BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Hello,
The Luna does not swing. Can you tell me how to activate this? Otherwise, I prefer to return the item which loses all interest for rocking our baby.
Thank you for your response
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Response from BEBE2LUXE
Hello, the latch must certainly be misaligned, please contact our customer service at [email protected] if you haven't already, we will help you :) Best regards, The Bebe2luxe team
Z
Zaharia M.
Rating: 4 out of 5
following a purchase from 09/11/2023
Overall very good product, fast delivery.
But not yet assembled, will see at the baby's birth.
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JULIE R.
Rating: 4 out of 5
following a purchase from 14/11/2023
Very good, just we imagined being able to put the baby in the swing right after birth but he is still too small.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/11/2023
No issues, everything went well. I recommend this site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2023
A lot of quality choices. Prices are reasonable compared to other specialized sites.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/11/2023
Cool
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/11/2023
I have been trying to contact customer service for several days and nothing, absolutely nothing.
The device I bought and had sent to my friend, the plug burned after 5 minutes of use with her baby inside.
At 139 euros for a swing, I expected at least to have quality.
How to get a refund without the possibility of being reimbursed.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with your product. A return is in progress to assess the product and understand what may have happened. A refund will be made once the assessment is completed. Best regards, The Bebe2luxe team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/10/2023
I am satisfied with your order, thank you very much.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/10/2023
I am very happy with the chair, my son falls asleep in it all the time. However, I am disappointed because when I ordered, I had clearly selected the gray and black chair and not just the gray one. I received the gray one, and that is the only point that disappoints me, as I find it less beautiful than the other one.
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A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2023
Meets my expectations
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/10/2023
Delighted with this co-sleeper
It works well for now
Let's see when the baby is in it
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/10/2023
I love the swing and the color too. But the only downside is that I want to fold the legs of the cradle swing, as I am not using it now (the baby is not here yet) but it's impossible, the manual doesn't really explain it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/10/2023
Product as described.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/09/2023
Too many emails about the order stages.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 12/09/2023
The product is great! It meets our expectations, except that it lacks a reducer and for the price, that's not normal. The delivery went very quickly and everything was in good condition.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2023
Item well adapted to the seat/swing. It's great that we can have this accessory. Very fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2023
Hyper fast delivery but there is a problem with the bouncer, it does not tilt, is that normal?
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 26/08/2023
Very happy, received very quickly, everything works, very nice design (beige) baby arrives soon, I hope he will like it as much as we do!! To see in the long term
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/08/2023
Good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/08/2023
Good navigation on the site, the delivery was fine, a bit long but okay
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/08/2023
It's a shame my child doesn't like the direction it goes...
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Response from BEBE2LUXE
Hello, we are sorry that the product does not meet your expectations. Unfortunately, this can happen, tastes and colors are not up for discussion ;) You have the option to return the product within 30 days to get a refund. Contact us directly at [email protected], we will help you. Best regards, The Bebe2luxe team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/08/2023
Good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/07/2023
Good product..!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/07/2023
Fast delivery.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/07/2023
We ordered 5 items. Of the 5 items, 2 arrived very quickly (but separately, so we had to organize for the receptions) and we are still missing 3 products to this day. The after-sales service does not answer the phone, we are still waiting for a response from them to know if the products will be delivered one day or not. We are very disappointed with the after-sales service of this site and the tracking of packages. We are waiting for an urgent response from this site. We think we will no longer order through this site.
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Response from BEBE2LUXE
Hello, we are sorry that the after-sales service could not advise you quickly enough. The order preparer indicates that the accessories are in one of the large boxes (car seat or swing). Has the problem been resolved? If not, please contact us at [email protected] Best regards, The Bebe2luxe team
A
Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/07/2023
Home delivery within the deadlines and in perfect condition.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
Fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
Very good product. Fast delivery. I recommend.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/06/2023
I ordered a black car seat, it arrived gray, I try to contact by phone impossible and the email address does not exist!!!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/06/2023
Bought 2 items and received only one, I am really disappointed. Now I have to wait to get the rest of my order after claiming
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Easy site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/05/2023
Baby hasn't arrived yet, but it's easy to assemble, seems quite sturdy...
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/05/2023
It's perfect, the baby loves it too much.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/05/2023
Fast delivery and in good condition.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/05/2023
Order received quickly, I am satisfied with my purchase, just need to try it when the baby is here.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/05/2023
Easy access site and very simple product search.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/05/2023
It's a gift.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/05/2023
Quality rocking chair, but a bit low and the sound is too weak.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/05/2023
Order received quickly, the swing is great, just disappointed not to have received the mosquito net, message sent, I hope to get a response, but otherwise I recommend quality material and fast delivery
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