Customer reviews of BEBE2LUXE

The item I received was very good except that since I got it, the vibration does not work.

My order was placed more than a month ago, it was supposedly delivered on a day when I was still at work. So I couldn't receive it, I asked where it was dropped off, no response was given to me. And I imagine that after more than a month I won't get one. I still have no return.
I made a complaint in which the site committed to provide me with a return within 7 days.
The 7 days are long gone and they don't even bother to respond to my various emails.
So I am currently hospitalized, and I have to chase them to get compensation.
It's a disaster.
My item was quite expensive and now they are ghosting me and giving no news.
I find that unacceptable and not correct.
It was a first order. And I will let others know to never order from this merchant.

My daughter is very poorly positioned in this seat, her head is constantly leaning forward despite the seat being reclined

I don't find it very nice to charge customers for shipping fees, especially when it comes to a baby registry set up by the future parents. The entire family and friends are unhappy.

Some parts are missing

I give the lowest rating because I did not receive the package and I have to wait 7 days for the delivery person to give an answer and then we will see what happens... However, the car seat was an emergency for my daughter who is not comfortable in her cozy

Website nothing to say very well explained
Order shipped quickly
Just the customer service should just explain in more detail when the item is defective for a new shipment of the product

Bag is useless, I will never order again

Very poor delivery tracking, impossible to reach them by phone, never again

I did not receive the correct car seat, customer service has been playing with me for a week. Moreover, they do not answer the phone and they respond to emails after 24 or 48 hours.

Meh.

We received the swing well but had a functioning problem, we returned it with a return number but we have no news.

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I don't have the content

Change the delivery company, they changed the date and time of delivery 3 times, otherwise the product is perfect

No problem with the delivery, however I received a product that does not work and I called for a refund but got no response. Very disappointed..

Order very late!
Chaotic delivery, I was supposed to be refunded for the delivery fees, I never received anything!!!! Hours on the phone, for a delivery after 6/7 weeks,
I do NOT recommend AT ALL.
Catastrophic!!!! Lamentable.
I gave birth and still had not received my order, it’s shameful!!!!

I received a defective seat, knowing that they do not accept returns in apartments but only in houses, I had to arrange for the return to be made at someone else's place. Moreover, I had to follow up 3 times with customer service because they were not able to provide me with a quick return, and I was told that my seat model was out of stock while it is available for order on the site. I made a complaint for a commercial gesture hoping it will be favorable knowing that this is the second time I buy from them. I am disappointed with customer service.

Not satisfied with the slow delivery and incomplete delivery, missing an item

I ordered a high chair but it doesn't work, I sent an email but got no response, I will wait, no choice.

I received the delivery quickly but the high chair doesn't work, honestly it doesn't make me want to change because I need it but I have no choice, I'm waiting for a response.

Swing received today. I ordered 2 Louna, one gray and one pink for my twins, and I only received one, the gray one. My husband and I unpacked it to see if everything was okay, but the A and B buttons are super hard, I couldn't manage to tilt it or close it afterwards, it gets stuck at the height levels, there are only 2 heights whereas it is indicated 5 heights in the booklet. We haven't tested the batteries and the power cable because just these 2 malfunctions disappointed us, impossible for me as a mom to tilt it, I see this defect a lot in the reviews. And by the way, I am waiting for news about my second swing that I paid for... a return will be made for the gray one.

Site not particularly attractive or intuitive.

Following the receipt of my package, I have an issue with the product. I contacted by phone but received no response as it is vacation time. I sent an email and was supposed to get a reply within 48 hours. It's been a week and still nothing. Eventually, my handy partner disassembled the product and fixed the problem, although it is still not optimal. Too bad, customer service is non-existent.

Unusable product.

The delivery took too long, it took a lot of time

It's a shame that the person did not take my comment into account, I specified that my package should be dropped off at 101 with a neighbor.

Very disappointed.

Received the package all torn

Very disappointed with this product. It doesn't work. Bronchial doesn't work. I put in batteries and it still doesn't work. Really disappointed with this product. I have contacted Bebe2luxe to find a solution.

Very dissatisfied

I have not yet received the car seat ordered for my daughter, it's starting to take a long time.

Very good site but poor delivery

Very long delivery, more than two weeks, prices change on the site, as for the quality, I don't know, it was a gift.

Received a broken item, no response to the return request made 5 days ago, and for the phone, it's only an answering machine! Disappointment for our broken Christmas gift at 159€...

Box arrived very damaged. The foot of the swing is bent, I had to straighten the foot before fixing the swing and all the other accessories. I bought a swing for 90 EUR that I received damaged. I will never recommend from you again and I advise anyone to buy something on this site. Thank you, best regards.

Still not delivered, the delivery is systematically postponed

Very disappointed

I have not received my order

Item arrived defective... I do not recommend this site.