BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
The Bluetooth function does not work, the button on the swing is not even lit.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/10/2020
Order never received and it’s me, the customer, who has to prove that the carrier lost my package by doing millions of impossible things. Never order from them.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered.
Unfortunately, your package appears to be delivered even though you have not received it.
We simply asked you to check if the package was available at the pickup point indicated by the carrier and if it was not, to fill out a non-receipt certificate to unblock the situation.
Until then, the millions of impossible things remain reasonable and unfortunately necessary to help you.
Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/10/2020
Defective bouncer received, impossible to reach you, really disappointed, no response to calls or emails, impossible to contact, I will not let this go, please contact me as soon as possible, my baby can't even use the bouncer
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/10/2020
Purchase for nothing
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 04/10/2020
Really bad, complete scam
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Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/08/2020
I waited more than a month and a half for my package!! While a friend ordered and received her package 2 days later??!! When I told them after several email exchanges, they always replied with the same thing that was written on the site, which was false, it said 24 to 48 hours. Anyway, in addition, GLS asks you to schedule your delivery, they delivered it a day early when I wasn't there of course, so I had to wait 3 more days. Moreover, they wrote to me saying there was a problem with my package, which was false, it arrived perfectly fine. Fortunately, the product is of good quality.
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Response from BEBE2LUXE
Hello, thank you for your message, we accept all ratings, good or bad, only when they are justified. During your order, the delivery time was indeed clearly indicated and on several occasions (under the add to cart button, in blue in the product description, as well as at the time of validating the order). We can hardly do better, but you may not have paid attention, that can happen. Your friend probably ordered a different item in stock because the delivery is indeed 48/72 hours once the package is shipped, so the estimated delivery date for each item must be taken into account. We informed you, once the package was shipped, of a delivery between September 24 and 28 (with a weekend in between), and your package was indeed delivered within the allotted time (on 28/09). We will contact you by email. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/09/2020
Delivery not made, the delivery person did not come to our house and put it in a relay point. Shameful!!!! I would like to be refunded for my shipping costs. We pay shipping costs for nothing.
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered. Your tracking indicates that the delivery person attempted to deliver to you the day before but a supplementary address was necessary. The next day the package was put in delivery to a relay point certainly for these reasons. It should be noted that the amount of shipping costs is the same whether it is a home delivery or a relay point. An email has been sent to the carrier to find out more. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 31/08/2020
very bad service I am not satisfied because the delivery person lives next to my package and is not informed to pick up your package and does not call me to inform that your package is directly outside. that's why I am not satisfied.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 21/08/2020
Never again
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 23/08/2020
I am not happy, I received the package but the color did not match my order
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/08/2020
I did not receive the right color. Ordered gray, received pink, super, I have a boy at home. I am still waiting for news from my messages.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/08/2020
I paid for a delivery at 9 euros and finally I have to pick up my package at the other end of the city (Nice)
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/07/2020
The delivery is a disaster, no oversight before shipping: I first received a stroller of the wrong color, then a stroller missing a wheel!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/08/2020
Very disappointed, I would hesitate to order on this site now.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 12/05/2020
Delivery times are not respected. False advertising. Compensation request denied, a scandal!!!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/07/2020
Very disappointed.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 05/05/2020
I placed my order in May, received it in July. Out of stock, however, the product was still offered for sale on the site (for the treasury surely covid). Moreover, we were offered a commercial gesture for the inconvenience, baby cutlery that I never received and do not wish to receive. Bad experience. Avoid, go to eBay, they offer the same products.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
NEVER AGAIN
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/07/2020
Big delivery problem. Supposedly in 48 hours since 09/07, I am still waiting for my package.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 09/05/2020
2 months of waiting without any news. If I hadn't written to customer service, I would have had no information.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 30/05/2020
Very disappointed with customer service and the service provided. We ordered on May 30, we knew and understood that delivery times might be extended due to Covid19, however we received the order yesterday, July 15, which is a month and a half wait. Not to mention the logistical error that indicated the package was delivered and would be returned when that was not the case. Finally, on the actual delivery day, the delivery person was ready to leave after 2 minutes of waiting. It's a bit disappointing after all this wait.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/05/2020
So your products are not checked after manufacturing? Because receiving a swing with the wrong attachments (impossible to attach them together) raises questions about the safety of the product...
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 07/05/2020
Very good.
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Response from BEBE2LUXE
Hello, thank you for your feedback even if the rating does not match the comment. Best regards, Bebe2luxe.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
Poor quality product
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Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 06/05/2020
I’m still waiting for a response from customer service; the magic dodo was sewn upside down, head at the bottom and feet at the top. It’s frustrating because they are unreachable by phone, only by email, so it takes too long and it annoys me. I had been waiting for this order for over a month. What solution? Because honestly, being pregnant, I have no desire to run to the post office to return it. Hoping they find a solution quickly because we are going on vacation at the end of the month.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/05/2020
I am missing a product, I was only delivered one product. The delivery person said that was all he had.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 19/05/2020
I do not recommend. They do not respect their conditions.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 28/05/2020
The swing arrived broken. I am waiting for your response for an exchange to get another one in good condition.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 02/06/2020
Terrible, you need a car that supports the fixing system. + High shipping costs. Result: Almost €200 in the trash.
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Response from BEBE2LUXE
Hello, this is the principle of an isofix car seat; the product listing clearly states that the fixings are isofix and not with the seatbelt, which means your vehicle must be equipped with the isofix system to install the seat. We have sent you several emails offering free return for a refund, but to date we have not received any response. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 18/05/2020
Delivery times much too long, customer service not very responsive, no phone numbers or email contact address
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/05/2020
Nothing to report regarding your site, however, a big downside for the delivery. The order includes two car seats and only one has been delivered so far... the order status is marked as delivered even though it is not complete. Impossible to reach your number
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/05/2020
Delivery too long compared to the announced time
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 11/05/2020
I requested a change of address and was told to wait 24 hours. It's fine to wait 24 hours, but it arrives at the original address where no one was present and was carelessly dropped in the yard! Well done! I don't congratulate you.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 22/04/2020
False advertising
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/04/2020
One swing is missing from the two ordered! It's theft!
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 20/04/2020
I didn't receive my order
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 10/04/2020
"Boom fixed set" was defective, I mean this part keeps getting stuck in the frame every time I push the button to release the chair swing.
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Response from BEBE2LUXE
Hello, did you place the chair in the lowest position before pressing the button to release the bar? We await your return. Regards, Bebe2luxe.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 15/04/2020
Received the wrong swing chair, waiting for customer service...
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 01/04/2020
I still haven't received my order.
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Acheteur vérifié
Rating: 1 out of 5
following a purchase from 29/03/2020
Product does not match the photos.
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Response from BEBE2LUXE
Hello, our sales team has noted your review, we will contact you.
We are doing everything possible to provide the best solutions to the problems encountered.
Best regards, your customer service
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