Customer reviews of BEBE2LUXE

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 8 926 published reviews
5 6 791 76% 4 1 578 18% 3 287 3% 2 98 1% 1 172 2%

Summary of reviews

BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.

Reviews 2, 3, 4 and 5 stars

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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 21/06/2021
Good experience for a first order and delivered very quickly thank you
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Car seat already tested for the first baby. We are delighted. So, we adopted it for baby 2. Delivery time a bit longer on this order (2 weeks).
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Very good site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 22/06/2021
Order conforms to the description. Very good swing, baby is happy and so are the parents, it’s really what we were looking for. Top delivery service, never seen before! Order placed on 23/06 and delivered on 24/06 with regular tracking email.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Delivery in one day after restocking and before the scheduled date, perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Very nice site!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 19/06/2021
The site is simple and precise. Once again I am satisfied with my purchase.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/06/2021
SUPER
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Easy to use, sufficiently clear.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 20/06/2021
Everything is very simple, understandable.
Easy to place an order.
Delivery in less than 48 hours!! the best!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
Very good product, fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/06/2021
Rass
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2021
Satisfied with my purchase
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Ease of ordering. Fast shipping and delivery. Very satisfied!!!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 16/06/2021
Order received very quickly, careful packaging, car seat not tested yet but seems solid. Satisfied with my order for now
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 14/06/2021
Perfect
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2021
Very easy to order, item conforms to the description, my baby loves it.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2021
Fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
Delivery okay, fast and without problems.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 15/06/2021
Very good quality product and comfortable for baby. Product conforms to the site. I recommend
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/06/2021
Well received, fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/06/2021
Perfect!
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 13/06/2021
Extra super fast, very nice swing. Highly recommend. 🥰🥰
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Fast shipping and delivery.
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/06/2021
Very good
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/06/2021
Fast shipping. Item conforms to the description and seems to be of good quality. Company located in Aubagne and living in Marseille, I would have liked to be able to pick it up directly there, but otherwise, no issues.
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Response from BEBE2LUXE
Hello, thank you for your feedback. For your next order, do not hesitate to contact us directly by email (https://www.bebe2luxe.fr/fr/contactez-nous) or by phone (at 04 42 04 71 24 on Mondays, Tuesdays, Thursdays, and Fridays from 10 am to 11 am and from 1 pm to 3 pm) to arrange an appointment for a direct pickup on site ;) Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 08/06/2021
A magnificent site
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 09/06/2021
We are satisfied with the car seats ordered (2). Practical as they rotate 360 degrees, head well supported, the children seem to feel comfortable in them. Happy with our purchase
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Efficient, simple, and good price
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 12/06/2021
Delivery in 48 hours, perfect, thank you
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Very nice chair, very fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 03/06/2021
Very satisfied with the product and fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
Well-secured and well-detailed site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
I ordered an item and received the same type of item as a gift the day after my order. Therefore, I no longer needed the one I ordered and seeing no way to cancel the order on the site and without a response from customer service regarding the possibility of modifying my order (restricted opening days and hours), I thought to change the delivery address on the carrier's site to give it as a gift to a loved one. Although the new address is in another department, my request was successfully processed and the package was delivered to the desired new address, which prevented me from wasting my money and allowed me to please a loved one, despite the fact that after changing the address on the carrier's site, bebdeluxe eventually responded negatively to my email, explaining that it was impossible to change the delivery address. Ultimately, the carrier was more professional than the seller's site itself and satisfied me. Therefore, I deduct one star for the little flexibility of bebedeluxe in modifying or canceling an order before the package is sent, especially due to the restriction of customer service call hours which prevents being reactive. On the other hand, for the choice and professionalism of the carrier GLS, I maintain a high rating.
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Response from BEBE2LUXE
Hello, thank you for your feedback. Once a package is shipped, we unfortunately cannot make any address changes; this is normal and not a lack of goodwill on our part. We are a small structure, so our hours are adapted to our availability; we do our best to satisfy our customers. However, we respond to all our emails within 24 working hours. You had the right reflex by contacting the carrier directly, who is more able to confirm whether an address change is possible or not since they were in possession of the package. We are glad that the package found a recipient. Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/06/2021
Fast delivery
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Acheteur vérifié
Rating: 5 out of 5
following a purchase from 04/06/2021
Received this morning, very fast shipping! The swing is beautiful and very light. I highly recommend it for those who have doubts, don't hesitate!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
I recommend, quality product and conforms to the description.
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