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Rating: 4 out of 5
Despite a very long delivery time due to a stock shortage, we are satisfied
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
The delivery was delayed by a month but I am satisfied with my order
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Rating: 4 out of 5
Good product
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Rating: 3 out of 5
I only give 3 stars because of the disastrous delivery by GLS. There were several days of delivery delay due to the lack of professionalism of the delivery person. In the end, my package was delivered on our trash bins outside our home. This is unacceptable considering we paid €8.90 for delivery fees.
The ALPHA swing (violet color) that we received is perfect, it is an excellent quality/price ratio. It assembles very quickly and easily. It is even better than the swings of the same type from the brand 4Moms which are much more expensive and that babies tolerate poorly..... So I recommend this product but be careful with the delivery by GLS.
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The ALPHA swing (violet color) that we received is perfect, it is an excellent quality/price ratio. It assembles very quickly and easily. It is even better than the swings of the same type from the brand 4Moms which are much more expensive and that babies tolerate poorly..... So I recommend this product but be careful with the delivery by GLS.
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Rating: 4 out of 5
Very good item. True to the description
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Rating: 4 out of 5
Very good site, I take away one star because I did not receive the right color but customer service offered me a €15 refund
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Rating: 3 out of 5
The product itself is very good. But a wait of 2 months to receive the product and a somewhat unprofessional delivery. The product was left in the garden in the rain behind the house, without any notification...
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Rating: 4 out of 5
Top fast delivery
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Rating: 4 out of 5
Excellent value for money, product in line with the description. We can play music from our phone via Bluetooth. Very satisfied with this product.
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Rating: 4 out of 5
Good product despite the somewhat high prices
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Rating: 4 out of 5
Very good, only downside, the chair was not delivered in the right color, but the after-sales service is great.
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Rating: 4 out of 5
Very serious site. Package received quickly.
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Rating: 3 out of 5
I ordered a black stroller, I have the order confirmation and we received it in pink.
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Rating: 3 out of 5
Navigation is simple and delivery is fast.
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Rating: 2 out of 5
Not serious at all! I ordered a swing, 2 weeks after my order no news. I follow up to get an approximate date for delivery (the shipment is supposed to be made 8 days later! Of course, none of this is specified at the time of purchase). 10 days later still no news, I follow up AGAIN to understand what is happening and finally the swing is no longer in stock in all colors... and then no, finally there is gray left! Their customer service by phone is almost always closed. They are still responsive to emails. For the product, I am satisfied but the communication is zero! So I give the 2 stars only for the swing.
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Response from BEBE2LUXE
Hello, we apologize for the delivery delay. As indicated several times by email, we encountered a production delay beyond our control. We informed customers as soon as new information was communicated to us. This has caused exceptional delivery delays for which we are sorry. You had the option to cancel your order at any time, and we thank you for keeping it despite the circumstances. Your package was shipped 14 days after purchase (order on 4/08, shipment on 18/08), a response was always given to your emails despite this delay, we do not understand where the unanswered emails are: the first email sent by you was sent on the 9th, response on the 10th to inform you of the delay, on the 17th we offered you a color exchange, and on the 18th your package was shipped. We remain at your disposal for any further requests from your customer area. Have a very nice day. Best regards, the Bebe2luxe team.
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Rating: 4 out of 5
Fast shipping.
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Rating: 4 out of 5
Really nothing to say, it's the best! Just waiting for the baby now.
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Rating: 4 out of 5
Easy to install seat.
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Rating: 4 out of 5
Great site
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Rating: 4 out of 5
Hello, the site is very well done, it's affordable, few products but that's not a problem since you can't easily find these products elsewhere, the delivery is incredibly fast. Not disappointed so far, it seems to be quality.
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Rating: 3 out of 5
Few products, more childcare and baby products would be nice!
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Rating: 4 out of 5
Satisfied with the item, delivery time as agreed
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Rating: 4 out of 5
The seat is as described, super, a little tricky to handle but very happy with our purchase, we might even consider ordering a second one.
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Rating: 4 out of 5
Nice.
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Rating: 4 out of 5
Thank you Bebe 2 Luxe.
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Rating: 4 out of 5
The site is very easy to use, no issues with ordering and payment, but the delivery was super long, 7 days between dispatch and receipt of the package! My item meets my expectations.
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Rating: 4 out of 5
Order received in 3 days. Great product, easy to assemble and disassemble for washing. The mattress is good too. I am happy.
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Rating: 3 out of 5
Very well explained site.
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Rating: 4 out of 5
Very long delivery, 1 month! However, the product is lightweight, easy to assemble, and the design is super pretty, easy to use and very practical to clean... however, I find the price a bit expensive.
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Rating: 4 out of 5
Fast delivery. Product already assembled. Let's see the durability over time. For now, I am very satisfied with my purchase.
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Rating: 4 out of 5
Very long delivery, more than 1 month and a half to receive the luxury baby swing. However, I am very satisfied with the product.
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
Prices change ...
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Rating: 4 out of 5
Perfect. The only downside is that the color is different from the photo.
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Rating: 4 out of 5
It's beautiful, too beautiful, very satisfied with my purchase.
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Rating: 4 out of 5
Very happy with the product, good quality.
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Rating: 4 out of 5
Satisfied
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Rating: 4 out of 5
Satisfied and very fast delivery
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Rating: 4 out of 5
Delivery times a bit long, little tracking, except from the moment I asked for it...
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Rating: 3 out of 5
The delivery person rang the bell, specified that the carton is behind the door and goodbye. Very little communication. But delivery was well done. Haven't looked inside yet.
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