BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Delivery in one day after restocking and before the scheduled date, perfect!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
Easy to use, sufficiently clear.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 18/06/2021
Very good product, fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/06/2021
Rass
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
Perfect
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
Delivery okay, fast and without problems.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Fast shipping and delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/06/2021
Efficient, simple, and good price
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/06/2021
Very nice chair, very fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/06/2021
Well-secured and well-detailed site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
I ordered an item and received the same type of item as a gift the day after my order. Therefore, I no longer needed the one I ordered and seeing no way to cancel the order on the site and without a response from customer service regarding the possibility of modifying my order (restricted opening days and hours), I thought to change the delivery address on the carrier's site to give it as a gift to a loved one. Although the new address is in another department, my request was successfully processed and the package was delivered to the desired new address, which prevented me from wasting my money and allowed me to please a loved one, despite the fact that after changing the address on the carrier's site, bebdeluxe eventually responded negatively to my email, explaining that it was impossible to change the delivery address. Ultimately, the carrier was more professional than the seller's site itself and satisfied me. Therefore, I deduct one star for the little flexibility of bebedeluxe in modifying or canceling an order before the package is sent, especially due to the restriction of customer service call hours which prevents being reactive. On the other hand, for the choice and professionalism of the carrier GLS, I maintain a high rating.
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Response from BEBE2LUXE
Hello, thank you for your feedback. Once a package is shipped, we unfortunately cannot make any address changes; this is normal and not a lack of goodwill on our part. We are a small structure, so our hours are adapted to our availability; we do our best to satisfy our customers. However, we respond to all our emails within 24 working hours. You had the right reflex by contacting the carrier directly, who is more able to confirm whether an address change is possible or not since they were in possession of the package. We are glad that the package found a recipient. Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/06/2021
Fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 09/06/2021
I recommend, quality product and conforms to the description.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/05/2021
Hello, I had to change the color, no red available before early August, too bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/06/2021
Great! Just the buttons are a bit hard to press, but apart from that, really satisfied!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
Very happy, no regrets!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/06/2021
Order was perfect, but paying ~€13 for a delivery that ultimately arrives 96 hours later is not great.
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Response from BEBE2LUXE
Hello, thank you for your feedback, your order was placed on 07/06 and was shipped the same day. It was delivered as agreed 48/72 hours later, on 10/06 (see tracking). Have a nice day :) Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/06/2021
Satisfied.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/06/2021
I did not receive the package I originally ordered and I hope to receive it one day.
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Response from BEBE2LUXE
Hello, we apologize for the package error, has the problem been resolved since? Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/06/2021
Accessible site, well informed, product quickly available. Serious follow-up.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2021
Good site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/04/2021
The baby seat is comfortable but not optimal in use. My baby in the lying position, facing backward, is not really lying down and thus had his head falling when he fell asleep. There is no instruction manual provided with the order. The belt to secure the baby is not easy to use, I don't know if it's me who couldn't manage it or the design, but the belt was too tight around my baby's thighs. Why is the belt attachment fixed? I can't really say that I am satisfied, I bought this product following a friend's recommendation who is satisfied, but after taking a 1400 km trip with the seat, it's not the best for my baby.
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Response from BEBE2LUXE
Hello, we are sorry for the missing manual, it should be present in the package. We have just sent it to you by email. The cushions are indeed adjustable according to your child's size. We let you discover the manual, if you have any questions, please do not hesitate. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/05/2021
Very disappointed because the only two toys to hold must be fixed on the arch, which is normal, but this last one must be completely closed on the baby when the baby is inside; whereas it is not necessary to fold everything normally, it would have been wise to just put a clip ring alone. In short, to avoid.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 27/05/2021
Very satisfied, top product and fast delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 25/05/2021
Magnificent product, cradle, deck chair, high chair swing. It's a pity that we can't add a small tray because I'm afraid the baby will be a bit far from the table to eat. We'll see in the future as my princess hasn't arrived yet. Assembly is quite simple to use and my color is superb. The little play arch is perfect. The buttons are a bit hard to change the positions though. To make it even better, add wheels, an adjustable sound for the music, a small removable tray for transitioning to the high chair, and softer buttons to press, and it will be 10 stars out of 5. I'm satisfied with my purchase; I think the baby will be very comfortable in it. Super fast delivery. Thank you!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/05/2021
Beautiful product, conforms to the description, not yet used as it is a newborn gift. The only problem is the delivery time which was not respected by the delivery person.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/05/2021
I received my package quickly but I received the Luna deck chair with a strap defect. The same day I called them and they are sending me a new fabric. Other than that, it's quite difficult to close, but it's pretty.
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Response from BEBE2LUXE
Hello, thank you very much for your feedback despite the problem encountered. We remain available for any other requests if needed ;) Have a nice day. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/05/2021
Delivery was more than mediocre, I have rarely seen such an incompetent carrier, after 10 days I received my package, I was supposed to receive it 2 days after ordering. I am still satisfied with the swing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/05/2021
So practical
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/05/2021
Too many emails
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Response from BEBE2LUXE
Hello, we are sorry if the information was too much via email. If you wish, we can close your account to avoid any further emails. Just request it via this link: https://www.bebe2luxe.fr/fr/contactez-nous. We still hope that your experience on our site is positive and that the product fully satisfies you. Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/05/2021
Fast delivery and quality product
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/05/2021
The item does not meet my expectations.
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Response from BEBE2LUXE
Hello, we are sorry that the product does not meet your expectations. Please contact us via this link: https://www.bebe2luxe.fr/fr/contactez-nous if you haven't already! We will help you, no worries :) Have a nice day. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/04/2021
Second order, satisfied with the purchased items.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/05/2021
Car seat completely meets our expectations. To be seen in use.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/05/2021
Good secure site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/05/2021
No regrets and fast delivery.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/04/2021
Good product but the delivery charged €10 is quite mediocre!!!
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/05/2021
Good... Order as described.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 04/05/2021
Beautiful product, satisfied with my purchase, I love it.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/05/2021
Delivery not very clear
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