Customer reviews of BEBE2LUXE

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
5 6 789 76% 4 1 578 18% 3 287 3% 2 98 1% 1 172 2%

Summary of reviews

BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.

Reviews 2, 3 and 4 stars

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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/08/2020
I did not receive the right color
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/08/2020
I ordered this beige umbrella stroller, it is really beautiful, lightweight, easy to fold, the faux leather details look classy, it can be driven very easily with one hand, having had the very heavy and bulky mima xari I am going from one extreme to another! Baby is comfortable!
However, the seat needs to be complemented with a mattress, no rain cover provided, and the storage basket is small....
Otherwise overall I am satisfied! Thank you
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
Good product but hard to reach someone on the phone following a problem with the order.
Ordered a gray swing received in pink.
Fortunately, delivery remains fast.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/08/2020
Happy at first until my product arrived already "dirty" then retraction on a product promise in refund in the following days and in the end soon three weeks and still nothing.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/08/2020
The site is not up to the quality of the products sold.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/08/2020
Everything is perfect except for the delivery which was left in my garden while I was present, but he did not ring
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2020
Easy to order. Great site. Small downside for the delivery tracking, package ok. But when there is no one at home, they do not inform you of the time by phone. And they threw the package over a 1.70m high barrier. Fortunately, the package was not damaged inside.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/08/2020
The photos on the site are very small and impossible to enlarge with a smartphone. I did not receive an email from the site to inform me that my order had been processed. I had to wait until I reported where my order was to trigger the delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
I received the swing but not the pacifiers. I kindly ask you to take the necessary action. Best regards
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Order conforms and fast shipping
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/08/2020
The stroller seems okay (we haven't tested it on the street yet), the price is also good (better than on Amazon, which is rare); the only major problem was the delivery - the delivery person just left my package in the common hallway of my building :o
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/08/2020
The product is of good quality, no smell, easy to assemble (in 2 clicks), identical to the photos on the site and very easy to use. But especially an ultra-fast delivery!! Nothing to complain about the product or the delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Great site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2020
Order received very quickly. The product corresponds to what was presented. The only downside is that the mobile attachment system is not suitable and it does not stay in position.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 02/08/2020
It's a shame that the car seat command no longer existed and it wasn't indicated. But the customer service quickly found a solution.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
I am satisfied with the service in general but I am a bit disappointed because the site indicated a 10% discount that I couldn't apply to my order.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/08/2020
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
Received very quickly in August. For the product, I expected it to be able to go higher, but it suits me anyway, it's at the height of my sofa (when it's at max height). I haven't tested the reclining mode yet because I haven't managed to (and haven't had the opportunity because the baby isn't here yet). For the mattress, it is very thin and non-detachable, I plan to get another one on top for more comfort. It would be good to add a usage video on the site for parents. It would also be good to include a cover for the product (like competitors), for ease of transport... otherwise, the product is compliant.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/08/2020
Good navigation, good items, the swing is very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
Nothing to report.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/08/2020
Not disappointed with the swing, we just wait for the baby to arrive
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/07/2020
Very satisfied with my order, small downside the delivery company.... real clumsy....
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 10/08/2020
Great item but the vibration mode doesn't work
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
Very fast and conforms to the description.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/08/2020
Fast delivery and product matching our expectations! Completely satisfied with the purchase.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/08/2020
Good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/08/2020
I received it in 10 days, thank you, not bad.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/08/2020
Nothing to complain about. Impeccable product. Responsive.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
Incompetent for delivery. GLS to be banned. Package found by chance at a relay point while expected all morning at my parents' home. UNACCEPTABLE for the amount of the transaction and for the price we pay for shipping costs.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/07/2020
Very good delivery tracking, super professional.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 30/07/2020
No problems, everything went well.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/07/2020
Fast delivery time. I cannot judge the quality as I have not seen it delivered as a gift..
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/07/2020
Good, no problems to report
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/07/2020
For a 2-month-old baby, I think he is still too small. He doesn't appreciate it, I think the reducer cushion is too warm and not narrow enough to feel the cocooning comfort, after 5 minutes he starts to cry, even the swing system that triggers by itself doesn't change anything, I had to go back to the old swing.
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Response from BEBE2LUXE
Hello, our sales team has taken note of your evaluation. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/07/2020
Very nice product for our future baby. Fast delivery. Just need to test the swing.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/06/2020
Customer service unreachable by phone
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/06/2020
Happy with my purchase
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/06/2020
Delivery was scheduled but arrived 8 days late
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
3 months to be delivered, and the shipping costs were not refunded, fortunately the product is great
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/07/2020
It took a long time to receive my order, but I am not disappointed to have waited so long, delighted with this product
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