The store consistently delivers fast shipping and timely delivery across diverse products, with many items arriving quickly and matching or exceeding description details. Customers frequently praise the reliability of delivery, careful packaging, and the ease of use or suitability of products for babies, including items that help with comfort and sleep. The product quality shines through satisfied remarks about design, durability, and how well items fit described features, with several buyers expressing strong recommendations and trust in repeat purchases. Overall, the experience is characterized by dependable delivery, accurate descriptions, and positive impressions of product performance and usefulness.
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your device and had to return it for a refund. Your feedback is valuable and helps us improve our service quality. Please do not hesitate to let us know if you have any other comments to share. Best regards, The bebe2luxe.fr team
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Prescillia C.
Rating: 4 out of 5
following a purchase from 17/01/2025
Good product, it really lacks a wheel system that would make daily use more practical. The carrier also needs to review their logistics, it is deplorable.
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Response from BEBE2LUXE
Hello, Thank you very much for your positive feedback on our product! We are delighted that you like it. We fully understand your concerns regarding the lack of wheels and the logistical difficulties encountered with the carrier. Your feedback is valuable and helps us identify areas for improvement. We appreciate your support and remain open to your suggestions. Best regards, The bebe2luxe.fr team
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Sylviane L.
Rating: 4 out of 5
following a purchase from 09/02/2025
The product matches the description, only if there was a transport bag and wheels, it would be ideal. However, I am delighted with my purchase.
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Florent V.
Rating: 4 out of 5
following a purchase from 10/02/2025
I am satisfied with my order, arrived on the expected day and date.
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Ramata K.
Rating: 4 out of 5
following a purchase from 05/02/2025
Fast delivery
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Sandrine A.
Rating: 4 out of 5
following a purchase from 25/01/2025
The mosquito net does not hold well
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Amandine R.
Rating: 4 out of 5
following a purchase from 14/01/2025
As for the order, the delivery method, and especially the very satisfactory time frame. I recommend! Upon arrival, the package was very well packaged and protected.
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Kevin Q.
Rating: 3 out of 5
following a purchase from 08/01/2025
Ordered in pink, cheaper, the item is no longer in stock, so I paid more to get it in gray. Very good item, so why 3 stars? And delivery to a pickup point when it was supposed to be home delivery.
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Fouzia O.
Rating: 4 out of 5
following a purchase from 20/01/2025
Serious, competent, and fast
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Océane P.
Rating: 2 out of 5
following a purchase from 04/12/2024
The navigation on the site is great but regarding the delivery times, it's a complete mess. It took me over 10 days to receive my package instead of the promised 24 to 48 hours. No response to my email inquiries. Moreover, this delivery delay caused me quite a few problems as it was a car seat and without it, I had no way to take the car with my 14-month-old son. Honestly, I would rather pay more next time and buy from another site!!!! P.S.: no compensation was offered to me!
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Response from BEBE2LUXE
Hello, We are sorry for the issue encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
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Celestina N.
Rating: 4 out of 5
following a purchase from 27/11/2024
Satisfied with my purchases, let's see over time
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Catherine G.
Rating: 4 out of 5
following a purchase from 02/12/2024
The bed is easy to assemble, very good for the price, fabric a bit wrinkled, wheels and rocking ok, mosquito net perfect, mattress not very thick, 15 min there is a cover, the problem is only the delivery, GLS not serious, package delayed day after day, I had to go pick it up... the package was in another department!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
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Roukaya D.
Rating: 4 out of 5
following a purchase from 29/11/2024
Serious and fast service, good continuation, the cradle is too cute, thank you
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Annick L.
Rating: 4 out of 5
following a purchase from 27/11/2024
Everything is perfect
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Imane H.
Rating: 4 out of 5
following a purchase from 24/11/2024
Very good thank you
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Marie-Pierre M.
Rating: 4 out of 5
following a purchase from 27/10/2024
Product conforms to the website
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
R
Rachel T.
Rating: 4 out of 5
following a purchase from 29/09/2024
Very nice high swing compared to others. Nice finish very good quality price
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
D
Dalla S.
Rating: 2 out of 5
following a purchase from 10/11/2024
I found a nice spider in the box hello germs for baby
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered, the spider probably came during transport. Our apologies.
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Sandy N.
Rating: 4 out of 5
following a purchase from 25/10/2024
Well packaged parcel, customer service responds quickly just a bit long delivery time
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Abdelrahim K.
Rating: 4 out of 5
following a purchase from 25/10/2024
Excellent product
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Melody D.
Rating: 4 out of 5
following a purchase from 05/10/2024
Very long to arrive but when I received it I was happy to see it
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
V
Vincent G.
Rating: 2 out of 5
following a purchase from 03/10/2024
BIG PROBLEM WITH GLS DELIVERY. I ordered a high chair from Bebe2Luxe. The product is of good quality but many problems occurred with the GLS delivery service. I had to place another order (with a quick refund from Bebe2Luxe) and receive the product after 1.5 months and multiple emails and calls. To retrieve the package, I drove 25 minutes because the package was supposedly large (thus a specific relay point). In the end, it was dropped off at the pizzeria next door (package ripped open).
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
M
Marine E.
Rating: 4 out of 5
following a purchase from 08/10/2024
Satisfied overall with my order.
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Julie D.
Rating: 4 out of 5
following a purchase from 09/10/2024
Order received within the indicated time in very good condition. However, for the delivery, we chose a relay point with lockers, the package could not fit there because it was too large. It was dropped off at another relay point without telling us which one and without informing us. On the site, it was just indicated that the package had been delivered to the relay point. We had to call customer service who was able to give us all the information.
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Germain P.
Rating: 4 out of 5
following a purchase from 05/10/2024
Clear and simple
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Diey D.
Rating: 4 out of 5
following a purchase from 29/09/2024
Satisfied with our purchase. Not yet tested with the baby but I think it would be wiser to add a mattress. Unfortunately, I don't know what size to take.
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Danna Dorel B.
Rating: 4 out of 5
following a purchase from 04/10/2024
Very good quality, I like it.
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Suzanne S.
Rating: 4 out of 5
following a purchase from 11/09/2024
Item well detailed on the site.
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Sandrine M.
Rating: 4 out of 5
following a purchase from 23/09/2024
Everything is very good but the price is still significant.
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Candie C.
Rating: 4 out of 5
following a purchase from 29/09/2024
Very good bed, not yet tried but seems practical, however, the stitching was not finished in some places / unstitched and some threads were sticking out.
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Georges S.
Rating: 4 out of 5
following a purchase from 23/09/2024
Delivered in 2 days
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Gelas G.
Rating: 4 out of 5
following a purchase from 21/09/2024
Clear ergonomic site, lots of choices
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
F
Frédéric V.
Rating: 2 out of 5
following a purchase from 19/09/2024
The product is very good but we had agreed that you would send us an invoice with our VAT number. I have already made two reminders and I still have no response!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your customer service.
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Maïssara I.
Rating: 4 out of 5
following a purchase from 16/08/2024
Very fast delivery
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Pascal O.
Rating: 3 out of 5
following a purchase from 01/07/2024
Delivery and deadlines respected
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Manel S.
Rating: 4 out of 5
following a purchase from 14/09/2024
Does not meet my expectations. Too small.
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Roxanne R.
Rating: 3 out of 5
following a purchase from 04/09/2024
Good
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Emeline M.
Rating: 3 out of 5
following a purchase from 01/08/2024
Hello, I did not receive the remote control provided with the swing
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Justine R.
Rating: 2 out of 5
following a purchase from 14/08/2024
The cradle is very beautiful, practical with its wheels, but I am very disappointed regarding the head and feet as the baby can touch the support bars.
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Response from BEBE2LUXE
Hello, thank you for your feedback. The cradle mode is ideal until 6 months; beyond this age, you should switch your product to playpen mode. Your baby can use it safely until 36 months. You can contact us by email at [email protected] for more information.
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Kate J.
Rating: 4 out of 5
following a purchase from 07/07/2024
The site is well designed and the promotion for a late delivery was very interesting.
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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