Customer reviews of BEBE2LUXE

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
5 6 789 76% 4 1 578 18% 3 287 3% 2 98 1% 1 172 2%

Summary of reviews

BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.

Reviews 2, 3 and 4 stars

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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
Very good site. Just lacks a more detailed follow-up on the delivery date
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/12/2022
Music a bit too loud and volume not adjustable.
It would have been nice to have an additional tilt notch for the rocking mode because the tilt is quite significant and the baby slips in. Finally, the fixed position is not very fixed... Otherwise, good product quite well thought out. Let's see over time if it is robust.
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Response from BEBE2LUXE
Hello, thank you for your feedback :) The sound of the Louna is indeed adjustable as well as the seat tilt, feel free to contact us at [email protected] to learn more, we will be happy to help you :) Best regards, The Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2022
It doesn't work well
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, don't worry. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales expertise: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 07/10/2022
I found this site a bit by chance, I appreciated the responsiveness of customer service when I sent an email to find out where the delivery was, I received a response 2 days later.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
Lacks additional features for this price, few soft melodies, deserves more rotation functions as it only pivots, unfortunately there is no swing mode but other than that it is correct
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
I couldn't find the dimensions of the mattress, so I had to wait to receive it to order the sheets
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/11/2022
Hello, the order arrived quickly, which is very good. I did not expect to have a swing of such a small height, I thought it would be taller. But otherwise, it remains a superb swing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/10/2022
Thank you!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/10/2022
I am disappointed with the car seat, it does not recline enough.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/10/2022
The site could use a refresh, but it was functional enough. The order was sent and received quickly, very good delivery service. The item itself did not meet my expectations, I was a bit disappointed as it did not match the description in every way.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/10/2022
Fast delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/10/2022
Responsive site at an interesting price.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 05/09/2022
Good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/09/2022
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 21/10/2022
nothing particular to report
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 22/10/2022
Hani found what I needed easily, fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/09/2022
no comments
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/10/2022
good
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/10/2022
Bad, we are not satisfied
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Response from BEBE2LUXE
Hello, We are sorry to hear that you are not satisfied with our services. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service Bebe2luxe.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 15/10/2022
Not yet tested on baby but looks pretty good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/10/2022
Very good product, baby loves it, mom does too.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/09/2022
did not receive the correct color
black instead of red
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 business hours at the following address to find a quick solution and organize a free return of your product for exchange: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/10/2022
Received very quickly
The seat is heavy but seems to be of good quality
Only regret that I saw afterwards: it has never been tested and is not on the securange list... so I hesitate to use it, what a pity
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/09/2022
Intact box
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 11/09/2022
Very happy with the product, but it's a pity that the product is not rechargeable, always having to place it next to a socket.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/09/2022
Speed of delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/09/2022
Item received in a short time, in its original box. Functional and good quality swing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/09/2022
Good delivery
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
A few bugs with the payment but overall it's fine
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Good product, however it lacks photos on the site! So when it says: "Simple folding system" it gives the impression that there are folding notches, but no, you have to disassemble it. Too bad.
Otherwise, yes it does its job to place and secure baby. Fast delivery and quality product.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/09/2022
According to my sister, the mattress is not comfortable.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
I am very satisfied with the site
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 03/09/2022
Good site
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/08/2022
Poor quality products.
Impossible to reach an advisor.
Very disappointed with product return
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours to the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/08/2022
Very good
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
Delivery received before the scheduled date
Just missing a more serious and precise tracking from the site
Item received in excellent condition and completely corresponding to what I ordered
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
Beautiful 🥰
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Very good site.
The contact and return section is not always intuitive but overall you can find the information
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 16/08/2022
I am satisfied with my ivolution car seat
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 24/07/2022
Nothing to report
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