BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
The order arrived late, (I know it's the Christmas period and there's a lot of volume) I'm aware. The bad thing is not just that, but that it doesn't work properly and I have to return it. Things happen but it's a hassle.
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Ahmed Elyachouurtu Z.
Rating: 3 out of 5
following a purchase from 27/03/2025
This is not my favorite color.
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Response from BEBE2LUXE
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that the color does not suit you. Your feedback is valuable to us and will help us improve our offerings. Please feel free to explore our other options; perhaps you will find a color that you like better! Best regards, The bebe2luxe.fr team
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ALAIN D.
Rating: 3 out of 5
following a purchase from 06/03/2025
Defective device, returned for refund
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Response from BEBE2LUXE
Hello, We thank you for taking the time to share your experience. We are sincerely sorry to hear that you encountered a problem with your device and had to return it for a refund. Your feedback is valuable and helps us improve our service quality. Please do not hesitate to let us know if you have any other comments to share. Best regards, The bebe2luxe.fr team
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kevin Q.
Rating: 3 out of 5
following a purchase from 08/01/2025
Ordered in pink, cheaper, the item is no longer in stock, so I paid more to get it in gray. Very good item, so why 3 stars? And delivery to a pickup point when it was supposed to be home delivery.
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Océane P.
Rating: 2 out of 5
following a purchase from 04/12/2024
The navigation on the site is great but regarding the delivery times, it's a complete mess. It took me over 10 days to receive my package instead of the promised 24 to 48 hours. No response to my email inquiries. Moreover, this delivery delay caused me quite a few problems as it was a car seat and without it, I had no way to take the car with my 14-month-old son. Honestly, I would rather pay more next time and buy from another site!!!! P.S.: no compensation was offered to me!
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Response from BEBE2LUXE
Hello, We are sorry for the issue encountered with our product and its delivery. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
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Dalla S.
Rating: 2 out of 5
following a purchase from 10/11/2024
I found a nice spider in the box hello germs for baby
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Response from BEBE2LUXE
Hello, we are sorry for the problem encountered, the spider probably came during transport. Our apologies.
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Vincent G.
Rating: 2 out of 5
following a purchase from 03/10/2024
BIG PROBLEM WITH GLS DELIVERY. I ordered a high chair from Bebe2Luxe. The product is of good quality but many problems occurred with the GLS delivery service. I had to place another order (with a quick refund from Bebe2Luxe) and receive the product after 1.5 months and multiple emails and calls. To retrieve the package, I drove 25 minutes because the package was supposedly large (thus a specific relay point). In the end, it was dropped off at the pizzeria next door (package ripped open).
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
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Frédéric V.
Rating: 2 out of 5
following a purchase from 19/09/2024
The product is very good but we had agreed that you would send us an invoice with our VAT number. I have already made two reminders and I still have no response!
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your customer service.
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Pascal O.
Rating: 3 out of 5
following a purchase from 01/07/2024
Delivery and deadlines respected
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Roxanne R.
Rating: 3 out of 5
following a purchase from 04/09/2024
Good
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Emeline M.
Rating: 3 out of 5
following a purchase from 01/08/2024
Hello, I did not receive the remote control provided with the swing
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Response from BEBE2LUXE
Hello, Thank you for your trust and see you soon at Bebe2luxe ;)
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Justine R.
Rating: 2 out of 5
following a purchase from 14/08/2024
The cradle is very beautiful, practical with its wheels, but I am very disappointed regarding the head and feet as the baby can touch the support bars.
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Response from BEBE2LUXE
Hello, thank you for your feedback. The cradle mode is ideal until 6 months; beyond this age, you should switch your product to playpen mode. Your baby can use it safely until 36 months. You can contact us by email at [email protected] for more information.
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Naziha S.
Rating: 2 out of 5
following a purchase from 03/08/2024
The bouncer is good but the belt is not adjustable, very tight and does not hold a big 3-month-old baby (5 kilos). I have to keep it unfastened, so I have to keep it in my sight while I bought it to be able to put it down and do other tasks in parallel.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. There are several adjustments to adjust the belt. We are available by email and respond within 24 business hours at the following address to find a quick solution: [email protected] or by phone at 0442047124. Best regards, your customer service.
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Valérie T.
Rating: 3 out of 5
following a purchase from 08/07/2024
Very nice cradle.. the quality is not great, the mattress is way too thin and the legs are too wide, difficult to move especially to pass through the doors of the house... wheels would have been wise!!
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Imen C.
Rating: 2 out of 5
following a purchase from 28/06/2024
They sent me only two packages out of three, and it was up to me to prove that they sent me only two packages. Knowing that the delivery was done by GLS to a pickup point.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 working hours at the following address to find a quick solution to your problem and try to obtain a commercial gesture if possible for your order: [email protected] Best regards, your customer service.
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Lucie P.
Rating: 2 out of 5
following a purchase from 14/03/2024
My baby doesn't seem to appreciate it, she stays for 10 minutes at most
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem regarding your order: [email protected] Best regards, your customer service.
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Elise D.
Rating: 3 out of 5
following a purchase from 09/03/2024
Please note it only works on mains power and not on batteries.. it was not explained properly..
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Wiseline M.
Rating: 3 out of 5
following a purchase from 15/03/2024
My keyboard is starting to come off.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem regarding your order: [email protected] Best regards, your customer service.
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Julien M.
Rating: 2 out of 5
following a purchase from 08/01/2024
New seat ordered, and not satisfied. I had already bought the old one, which has a better quality finish. It feels like the new one is made of low quality... disappointed... I do not recommend
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
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Audrey O.
Rating: 3 out of 5
following a purchase from 10/02/2024
The seat is sturdy and has a nice design. However, it is not practical for putting the baby rear-facing. The legs cannot stretch and the feet are stuck to the car seat because the car seat, once turned around, even pushed back to the maximum, does not leave space for the baby's legs. Too bad...
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Lea C.
Rating: 3 out of 5
following a purchase from 18/01/2024
Very long delivery, car seat not so comfortable, quite disappointed having already had a car seat from the same brand (which they no longer make) that is superb
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product and its delivery. We are available by email and we respond within 24 business hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service.
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Nathalie M.
Rating: 3 out of 5
following a purchase from 05/02/2024
Disappointed with the item
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Harmonie C.
Rating: 2 out of 5
following a purchase from 27/12/2023
Received with a defect, not very comfortable regarding the mattress. It is necessary to buy an additional mattress. Moreover, it is not portable. I do not recommend.
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Alexia A.
Rating: 2 out of 5
following a purchase from 06/01/2024
Super disappointed. We couldn't fit the leg because the other end was all messed up. For the price..... otherwise it's a nice co-sleeping bed, very pretty.
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Response from BEBE2LUXE
Hello, Thank you for your feedback, we are sorry if you encountered a problem with the product. We invite you to send us an email at [email protected], customer service will take over to find a solution. Have a nice day. Best regards.
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Guy M.
Rating: 2 out of 5
following a purchase from 15/12/2023
I did not receive the ordered color.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/10/2023
The quality scares me
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/10/2023
Meh disappointed
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Response from BEBE2LUXE
Hello, we are sorry that your experience on our site did not meet your satisfaction. Please feel free to share your comments, opinions, suggestions at [email protected] Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/08/2023
The delivery person postponed the delivery by a day and the package was stained, something that smells like baby lotion must have spilled on the box. I took a photo if needed. Fortunately, the contents of the box are not stained.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 10/07/2023
Sent several messages, no responses!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/07/2023
Seat that does not lower enough for a small baby, the head tilts, I do not recommend
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 15/06/2023
Rust on the bars, not great quality.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/06/2023
Disappointed with the quality of the rocking chair thinking there were several rotation modes.
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Response from BEBE2LUXE
Hello, we are sorry that the product does not meet your expectations. The product has 5 swing amplitudes but only has a lateral swing (as indicated in the product description). If the order is less than a month old, you can return the product for a refund. We can be reached at: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 07/05/2023
The rocking chair is too low, it only rocks from side to side, I find it could hurt the head after a while. Aesthetically, nothing to say.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/05/2023
Very good site with a lot of choice of items. Quick delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/05/2023
Product received broken, after-sales service nonexistent by phone, after 2 rings it goes to voicemail. I find this unfortunate. Let's see the responsiveness by email.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 24/04/2023
Good
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/02/2023
Speed of delivery but you did not respond to the problem that the item arrived stained...
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Response from BEBE2LUXE
Hello, we are sorry for the stained item received, several emails have been sent without a response from you, please check your spam and junk mail. We can be reached via the following email address: [email protected] Best regards, The Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/02/2023
The device cannot pair with the app. So, you cannot control it with your mobile.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/02/2023
I ordered on the site, only downside; no indication on the expected delivery date, and the delivery was relatively long. However, customer service responds within 24 hours. The product was in line with expectations.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/02/2023
Delivery time respected and product well packaged but the quality of the product is very average, as the Bluetooth does not work well (the songs are choppy) and the maximum volume is really very low.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.
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