BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
The product is as described but the delivery via GLS is terrible! Package damaged, unpleasant delivery person. If you keep the same delivery service, I will not order from your site again.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/12/2017
Give the option to choose the delivery company
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/05/2017
Product is very good but delivery was deplorable. The carrier did not call me while I was at home and left the package at a relay point. Reordered the broken swing. Swing is very good, excellent product.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/02/2018
big problem with delivery times
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Response from BEBE2LUXE
Hello,
Have you contacted customer service about this?
Regards,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/03/2018
Not many items
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/02/2018
The car seat The One is very good, it's the 2nd one we buy because we find it really functional and safe. However, we found out after paying for it that it was out of stock, we had to contact customer service 1 month later because we still hadn't heard anything, they confirmed that we would be delivered but we received nothing on the announced date while the package was marked as delivered on the site. We contacted customer service again who finally followed up on the delivery and we finally received it.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/07/2017
Fast and serious shipping. I ordered the swing but it has a defect in the swinging, as after a few uses the swinging is jerky.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/03/2018
I feel like this site is always on sale. So are the prices real?
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/03/2018
Order tracking needs improvement, as well as delivery tracking. Bebe2luxe is unreachable by phone, after the phone message it says that you can leave a message and will be called back but in fact it cuts off immediately, you can't even leave a message.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/07/2017
The delivery was chaotic: not delivered on time despite the misleading emails from the site, + huge phone bill after 15 calls with their delivery service. And after more than 10 days we finally received it... far from the 2-3 days. And no reimbursement of delivery costs.
For the seat okay but the seatbelt closure system is not practical at all.
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Response from BEBE2LUXE
Hello,
You ordered on our site on a Friday.
Your package was shipped the following Tuesday for a scheduled delivery on Thursday.
As indicated in your emails, we did not 'simulate' a delivery with GLS...
We are very sorry for the inconvenience caused by the delay in your delivery.
Best regards,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/11/2017
A decent site
The product is quite good overall But we put batteries in it logically and it turned out that the batteries melted to this day we have cleaned the device well put in new batteries and the product does not work. I would like to know what we can do so that I have a working device because since my daughter was born she hasn't used it.
Batteries melting in a device is quite surprising especially after 2 days of installation
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/09/2017
The site is very good, the order shipment needs to be reviewed. Package received in a condition just not acceptable
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/03/2018
very good products, but delivery side company really horrible, I do not recommend the site if the delivery service remains the same
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 28/07/2017
Delivery really too long
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 31/01/2018
Top products, just received it with several days of delay.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 04/05/2017
I bought a swing, it is very good, my son loves it. The only downside would be the delivery, my package was lost and I had a lot of trouble receiving it, I am very disappointed about that, but I will order again soon, hoping not to be disappointed this time.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/07/2017
Delivery problem
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/07/2017
Good except for the delivery service, which I would rate poorly. The delivery person gave my car seat to a neighbor I didn't know and signed for me. With a cesarean section, I had to go down myself to retrieve and carry the 15 kg package.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/05/2017
Well, until now I hadn't had any problems. But I haven't received everything from my order! Sure, I was refunded but disappointed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/10/2017
Fast and careful shipping, reasonable price, products seem to be of good quality but quite impractical...
Used for 2 months, the first problems are showing (car seat straps getting stuck, etc...)... Let's see!
Overall disappointed, but the prices are reasonable...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2017
Delivery costs too high
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Response from BEBE2LUXE
Hello, All our delivery rates are listed. Best regards,
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/01/2018
The products are very good. Reasonable quality-price ratio. There are just very few products..
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/11/2017
I had an issue with my order: a car seat. Arrived quickly but slightly damaged, so I refused it. And it took an extremely long time to receive another one in perfect condition, like two months, I had to follow up. Phew, it ended well, I finally received my nice car seat in very good condition.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/12/2017
Very satisfied with my isofix one car seat and the speed of delivery.. I just wish the site had a bit more sales of items... I find there is not much.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 19/03/2018
I find that the site lacks a bit of color and does not highlight the super products from bebe2luxe enough.
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