English 
A
Rating: 3 out of 5
It's cool we can play our music, very well equipped
Translated reviews
Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Music a bit too loud and volume not adjustable.
It would have been nice to have an additional tilt notch for the rocking mode because the tilt is quite significant and the baby slips in. Finally, the fixed position is not very fixed... Otherwise, good product quite well thought out. Let's see over time if it is robust.
Translated reviews
It would have been nice to have an additional tilt notch for the rocking mode because the tilt is quite significant and the baby slips in. Finally, the fixed position is not very fixed... Otherwise, good product quite well thought out. Let's see over time if it is robust.
Response from BEBE2LUXE
Hello, thank you for your feedback :) The sound of the Louna is indeed adjustable as well as the seat tilt, feel free to contact us at [email protected] to learn more, we will be happy to help you :) Best regards, The Bebe2luxe team
A
Rating: 3 out of 5
It doesn't work well
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, don't worry. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for after-sales expertise: [email protected] Best regards, your customer service.
A
Rating: 3 out of 5
I am disappointed with the car seat, it does not recline enough.
Translated reviews
A
Rating: 3 out of 5
The site could use a refresh, but it was functional enough. The order was sent and received quickly, very good delivery service. The item itself did not meet my expectations, I was a bit disappointed as it did not match the description in every way.
Translated reviews
A
Rating: 3 out of 5
no comments
Translated reviews
A
Rating: 2 out of 5
Bad, we are not satisfied
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry to hear that you are not satisfied with our services. We are available by email and respond within 24 working hours at the following address to find a quick solution to your problem: [email protected] Best regards, your customer service Bebe2luxe.
A
Rating: 3 out of 5
did not receive the correct color
black instead of red
Translated reviews
black instead of red
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 business hours at the following address to find a quick solution and organize a free return of your product for exchange: [email protected] Best regards, your customer service.
A
Rating: 3 out of 5
Received very quickly
The seat is heavy but seems to be of good quality
Only regret that I saw afterwards: it has never been tested and is not on the securange list... so I hesitate to use it, what a pity
Translated reviews
The seat is heavy but seems to be of good quality
Only regret that I saw afterwards: it has never been tested and is not on the securange list... so I hesitate to use it, what a pity
A
Rating: 3 out of 5
Intact box
Translated reviews
A
Rating: 3 out of 5
Speed of delivery
Translated reviews
A
Rating: 3 out of 5
According to my sister, the mattress is not comfortable.
Translated reviews
A
Rating: 2 out of 5
Poor quality products.
Impossible to reach an advisor.
Very disappointed with product return
Translated reviews
Impossible to reach an advisor.
Very disappointed with product return
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and we respond within 24 working hours to the following address to find a quick solution and organize a free return of your product for after-sales service expertise: [email protected] Best regards, your customer service.
A
Rating: 2 out of 5
Delivery times are not respected
Translated reviews
Response from BEBE2LUXE
Hello, thank you for your feedback. We are sorry that the deadlines were not respected, you ordered an item deliverable at the end of June and you were delivered on July 1st. Unfortunately, this can happen, we still hope that the product will meet your expectations. Have a nice day :) Best regards, The Bebe2luxe team
A
Rating: 3 out of 5
Very good
Translated reviews
A
Rating: 3 out of 5
I received the product and it doesn't work at all.
Translated reviews
A
Rating: 3 out of 5
I could not get the seat in the requested color within the announced deadlines. I had to accept one in a different color 0
Translated reviews
A
Rating: 3 out of 5
Not very sturdy
Translated reviews
A
Rating: 3 out of 5
Nothing to report.
Translated reviews
A
Rating: 3 out of 5
Item as described, color not as expected. I wanted blue, they delivered gray
Translated reviews
Response from BEBE2LUXE
Hello, thank you for your feedback, we have just checked your order and the ordered color is indeed gray and not blue, we apologize. Please contact us at [email protected] if needed, we remain at your disposal. :) Best regards, The Bebe2luxe team
A
Rating: 2 out of 5
The swing is perfect, however, the 3-in-1 bed is not great; the quality won't last more than a month. Too bad because it's still €100.
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry that the product does not meet your expectations. We are available by email and respond within 24 business hours at the following address to find a quick solution. Please note that you have one month to return the product in new condition for a refund: [email protected] Best regards, your customer service.
A
Rating: 2 out of 5
Unfortunately, the swinging does not work.
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 business hours at the following address to find a quick solution and organize a free return of your product for service expertise: [email protected] Best regards, your customer service.
A
Rating: 3 out of 5
I didn't understand how to send the gift I reserved for my daughter without revealing the financial details... a great mother a bit disappointed...
Translated reviews
A
Rating: 2 out of 5
Fast delivery. Nice design and sturdy but still a bit disappointed with the product: A piece of plastic is stuck to the arm and won't come off. It seems to have melted onto the device. Customer service offered to replace the arm. I would have preferred a discount. The other arm squeaks when the swing is in motion. The seat does not open (in the lying position) when the swing mode is on. I am also disappointed that there is no full music but only excerpts of 3 melodies. The vibration mode, which exists in other brands, would have been a plus.
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution and organize a free return of your product for customer service expertise: [email protected], by the way, a solution has been proposed, we are waiting for your feedback. There are indeed 12 melodies + 2 nature sounds, the different positions of the seat are well mentioned in the product description depending on the chosen mode. The vibration mode is indeed non-existent on our model. Please do not hesitate to ask us any necessary questions via our email address to help you use the product as effectively as possible. Best regards, the Bebe2luxe team
A
Rating: 3 out of 5
A bit of a long wait.
Translated reviews
A
Rating: 3 out of 5
It's okay, still disappointed.
Translated reviews
A
Rating: 3 out of 5
Mediocre delivery. Package left on time but had a lot of difficulty being delivered.
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK.
A
Rating: 3 out of 5
Very fast delivery
Translated reviews
A
Rating: 3 out of 5
Good nothing to say
Translated reviews
A
Rating: 3 out of 5
Car seat very good but I ordered one red and one blue and I was sent 2 red, couldn't return them because I really needed them
Translated reviews
Response from BEBE2LUXE
Hello, We apologize for the reference error. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution: [email protected] Best regards, your Bebe2luxe customer service
A
Rating: 3 out of 5
Product conforms to the order
Translated reviews
A
Rating: 2 out of 5
Due to an inability to enter a billing address different from the delivery address, I received the package at my home (in the Paris region) instead of at the young parents' home, who live 400 km away!
Translated reviews
Response from BEBE2LUXE
Hello, the billing address can be different from the delivery address, this is possible in the delivery address section. For more information, please do not hesitate to contact us directly via this link: https://www.bebe2luxe.fr/fr/contactez-nous Best regards, the Bebe2luxe team
A
Rating: 3 out of 5
The site is good and the product matches the description. However, the carrier responsible for delivering the packages is not serious at all, and when we contact luxury baby to inform them that we haven't received our package, they believe the carrier... They should change carriers.
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
A
Rating: 2 out of 5
Very fast delivery. The seat is not inclined enough rear-facing, so my baby has a bad posture when he falls asleep. Quite disappointed
Translated reviews
Response from BEBE2LUXE
Hello, we are sorry for the problem encountered with our product. We will help you, no worries. We are available by email and respond within 24 working hours at the following address to find a quick solution to resolve your child's seating position issue: [email protected] Best regards, your Bebe2luxe customer service
A
Rating: 3 out of 5
The delivery person really needs to come to the house and not pretend!
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with our delivery person, we will make sure to pass on the information. Best regards, KANDK
A
Rating: 2 out of 5
Problem with the color
Translated reviews
Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with the product reference. We will help you, no worries. We are available by email and we respond within 24 working hours at the following address to find a quick solution and organize a free return for exchange: [email protected] Best regards, your Bebe2luxe customer service.
A
Rating: 3 out of 5
Shipping costs too expensive
Translated reviews
A
Rating: 3 out of 5
Fast delivery.
Translated reviews
A
Rating: 3 out of 5
Very good site, but long delivery time due to restocking
Translated reviews
A
Rating: 3 out of 5
I ordered 2 car seats and only 1 was delivered, I had to make a complaint to the site for the delivery of the 2nd seat
Translated reviews