BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Navigation on the site was good, the order went well but I received the car seat in black when I had ordered it in gray. I have to keep it but I'm very disappointed.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
A bit disappointed because it's not easy to handle; when I installed it, I moved it and it broke (not much) but you can't really position it as you want, which is a shame.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/05/2020
The cradle is very cute but the delivery time is too long.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/05/2020
Fast reception, swing conforms, except that the arch with the three plush toys does not hold when the swinging is in motion. It shifts to 90 degrees, out of reach of the child.. Too bad. But otherwise the other mentioned criteria are respected.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/05/2020
Well-made site, but disappointing delivery. Package received with a 1-week delay, even though I received several emails saying it would arrive on different dates. We waited several days in a row to finally receive it in front of the gate without being notified.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/04/2020
With the issues of COVID-19, there was a wait, but when we contacted to find out where the order was, we were well informed by phone.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
Serious site. First exchanges were great. Delivery times were long but this is due to COVID-related issues. The only disappointment is that the stroller arrived in the wrong color and despite email exchanges with photo proof... no news... I am waiting!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
Hello, I want to inform you that I did not receive the correct color of the stroller and would like to have a commercial gesture from you
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2020
The site itself is good with a choice, the customer service also took care to respond to me promptly, the delivery went well, everything was professional. However, the product has defects, from speed 1 to 5 there is no difference in speed for example...
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/05/2020
Easy navigation on the site, but disappointed by the delivery service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/05/2020
The swing is perfect, only the delivery was extremely long, and don't try to contact customer service by email, they do not respond!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/04/2020
The swing is great. However, the delivery by GLS is to be avoided! Several delivery delays, three days of leave taken to wait for nothing and thus money lost. A bit mediocre, especially when you have been waiting for a month after payment because the product was only in stock late.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
Long delivery but otherwise the item is fine
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 18/04/2020
Hello, I hesitate to return my purchase, the bouncer is beautiful but I find that it doesn't rock much and goes from side to side, for the base price I expected something else. You have to set it to speed 5 for it to rock and it's not soothing, I find.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/05/2020
The item itself is compliant... Baby is not here yet to give an opinion on the quality...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/05/2020
Super swing except that in the photo it looks taller than in reality, otherwise nothing to say. I recommend.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/04/2020
Very good site, delivery time respected, but the delivery leaves something to be desired, just for that I wouldn't recommend on the site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/05/2020
The package should be better packaged because the carrier does not take care of it. I haven't opened the package, I hope it is not damaged. Otherwise, delivery is very fast.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
Fast delivery but my package could have been handed to anyone!
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
Meh, I expected better for the Magic dodo, I don't feel it very secure for an infant, luckily it was on sale. But I am still disappointed...
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/04/2020
Serious site, quick response when we send an email and fast delivery
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/04/2020
The site does not seem serious enough. I assembled the crib but I have concerns about the comfort because the small mattress is cut since it transforms into a seat, I am afraid my baby will be poorly positioned for sleeping. Is there not something to do or a small mattress to add? Thank you. Best regards.
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Response from BEBE2LUXE
Hello, thank you for your feedback, could we know why our site does not seem serious enough? All reviews are taken into account and we evolve thanks to your remarks which are so important, so do not hesitate to let us know what is wrong with the site :) For the crib, you can add a 75 x 38 mattress for the comfort of the baby, you can easily find one on the internet :) Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 16/03/2020
Product ordered in duplicate because of twins, received after a month despite the lockdown. However, a few problems: neither of them works with batteries and one is missing a screw to attach the canopy. It is also regrettable that the mattresses are too thin for nights with no possibility of removing the harness for the comfort of the babies in cradle mode. For future versions, wheels would be a plus.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 04/04/2020
Order received quickly. Superb design, the only downside is that the swing hardly swings at all, really disappointed by this point.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 03/04/2020
Nice product, I can't wait to see my princess in it, I just expected the swing to be a bit higher.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/03/2020
I have already made several purchases on this site but for the first time I am disappointed with the cradle purchased from bebe2luxe. I find that adjusting the height of the cradle is very difficult. The mattress does not come out to put on a cover and this is not specified in the product description. I do not recommend this product.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 08/03/2020
Satisfactory site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 27/01/2020
The site is well made, the team responds to phone calls and emails. The delivery time needs to be reviewed.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 22/02/2020
Simple and clear site.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/02/2020
Good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 25/02/2020
The product is very light, borderline fragile.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
Correct
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/12/2019
Not disappointed with my purchase, received in good condition, I was worried given the negative reviews online. The only complaint is the delivery time was not respected, very very long.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/01/2020
I ordered the Louna swing at the end of December, I received it on February 17
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 06/01/2020
Swing ordered on January 6, received on February 17 despite the delay, the staff responds quickly and correctly to our questions, very nice staff.
Even though the hood of my swing was mounted upside down, they sent me another one.
I recommend.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 23/01/2020
Customer service is great
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 20/01/2020
The search for what I wanted on the site was quick. The prices are reasonable. However, there could be an improvement regarding the delivery. Although it was made on time, the package arrived very damaged. And it's with a bit of anxiety that we open the package. Phew, the product is not damaged. But the transport could be a bit more delicate. I don't think the package leaves in bad condition. (At least I hope).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2020
Delivery time not respected, informed of stock shortage on the day we were supposed to be delivered
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 05/01/2020
It's a good high chair, nice, easy to assemble but I am still disappointed because the description states that the adapter is included, and given the price I find that a shame.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/12/2019
The order met my expectations but the delivery went very poorly
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