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Rating: 3 out of 5
The site is well designed and offers a good quality-price ratio and many products.
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 2 and 3 stars
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Rating: 3 out of 5
Very good product. Delivery faster than expected. Too bad it wasn't the color I ordered.
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Rating: 3 out of 5
Compliant with the description. Delivery needs to be reviewed with Gls ...
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Rating: 3 out of 5
Good but the left side detaches easily
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Rating: 2 out of 5
I still haven't received my car seat, the last news was on January 16, then January 17
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
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Rating: 3 out of 5
The site could not find my pickup point even though it was clearly indicated during my order.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
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Rating: 3 out of 5
the car seat looks great, baby is happy but the delivery really needs to be reviewed, the delivery person gave the package to a neighbor while I was present, if I had a dishonest neighbor to whom I claim the order not received plus all the problems that go with it?
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Rating: 3 out of 5
I waited for the delivery all morning on 28/11, only to find the package left behind my wall, I find this a bit light as it could have been stolen or I could have told you that I hadn't received it, I saw no one and nothing signed.
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Rating: 3 out of 5
Problem with the delivery location registration and delivery. The GLS Transporter does not seem to master the traceability of customer data, hence the delivery delay.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with the carrier. A solution has been found with our customer service, we are happy to have helped you. Best regards,
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Rating: 3 out of 5
In fact, this rating is due to the lack of seriousness of the carrier GLS. Not rigorous, not precise as if they had nothing else to do but take days off. First notification for November 26, canceled the same day for the next day. Except that no one showed up on November 27. Delivery on the 28th without warning. It's light. Bebe2Luxe should find other partners for deliveries. By the way, this company that claims to be the 3rd in Europe had already given me a hard time for another site.
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Rating: 3 out of 5
Only 3 stars because review reserved waiting for customer service response. Item received with a manufacturing defect that does not allow one of the legs to fit properly into the structure, which does not guarantee stability and therefore the safety of the baby. Response from Bebe2luxe: disassemble the part and scrape off the excess plastic that hinders assembly. A bit strange as a response! I refused because manipulation was not planned during assembly but is related to a manufacturing defect, thus the responsibility of customer service. Response from customer service pending. To be continued!
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Rating: 3 out of 5
Disappointed, I ordered a new car seat and received a product that had already been used with the packaging inside torn. No phone number to contact customer service, so we sent an email and are waiting for a response. No responsiveness, we sent the email yesterday and still no reply.
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Rating: 3 out of 5
Good and not expensive but very few products for sale
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Rating: 3 out of 5
Clear and simple site. The design is just a bit too basic, not very fun.
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Rating: 2 out of 5
The swing was damaged upon arrival. There are places where it is scratched or broken. Fortunately, it holds up.
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Rating: 3 out of 5
Good
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Rating: 2 out of 5
I received the package, but I haven't been able to assemble it. And my partner unscrewed a piece that no longer fits. I am lost.
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Rating: 3 out of 5
Correct.
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Rating: 3 out of 5
Good site, just had a hard time finding my order history.
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Rating: 3 out of 5
Order received quickly. Easy to install. Baby seems comfortable in his seat. So far, I do not regret my purchase.
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Rating: 3 out of 5
The prices are reasonable and the items interesting. However, I found the delivery not very good because the day I was told during the order is not the one I was finally told. This is what bothered me the most because I couldn't change the delivery time.
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Rating: 3 out of 5
Order, nothing to say, however, small problems with the delivery.
When I ordered on 14/09, I wanted the delivery (scheduled between 19 and 20/09) to be made to a pickup point, I noted the closest pickup point to my home, you sent me a text because the chosen pickup point is inactive, so I chose another pickup point, you replied by text on 17/09, okay it’s noted.. having no news of my package on 20/09, I sent you several texts between 21 and 24, you replied on the 24th for a delivery to my home which took place on Wednesday 26, so 6 days late!!
It would be good if you could keep us informed quickly if you cannot deliver on the indicated day.
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When I ordered on 14/09, I wanted the delivery (scheduled between 19 and 20/09) to be made to a pickup point, I noted the closest pickup point to my home, you sent me a text because the chosen pickup point is inactive, so I chose another pickup point, you replied by text on 17/09, okay it’s noted.. having no news of my package on 20/09, I sent you several texts between 21 and 24, you replied on the 24th for a delivery to my home which took place on Wednesday 26, so 6 days late!!
It would be good if you could keep us informed quickly if you cannot deliver on the indicated day.
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Rating: 3 out of 5
I am not disappointed with the product but the delivery posed a real problem because you did not provide the complete address to the carrier.
As a result, the delivery took 3 days.
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As a result, the delivery took 3 days.
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Rating: 3 out of 5
One month between order and delivery with credit card debited immediately: a cheap treasury!!!!
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Rating: 3 out of 5
The only downside is that the message left with the order was only processed after shipping.
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Rating: 2 out of 5
Site that offers good products at interesting prices but a real hassle to get delivered. I was offered a pickup point only to be told it was untraceable and it was up to me to find the information about the pickup point in question! I am not satisfied with how the delivery of my package went and I am also a bit disappointed with the product, a car seat that is supposed to have 3 reclining positions, including one for sleeping, and in the end, there are indeed three positions but they hardly recline at all. I do not recommend this site.
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Rating: 3 out of 5
Order not fast enough and no indication of received emails, strange.
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Rating: 3 out of 5
Average due to the delivery duration and the exact time.
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Rating: 3 out of 5
Fast delivery, but disastrous administration: I received a validation notice for my order, then a cancellation notice, then another validation notice before receiving a new cancellation notice. I finally got my order on time, but I received exactly 53 emails in 72h informing me that my package was available at the relay agency, while it had already been picked up!
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Rating: 2 out of 5
The information is not always correct
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Rating: 3 out of 5
Box damaged upon arrival and one leg of the swing a bit scratched. To see with the delivery person
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Rating: 3 out of 5
Good
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Rating: 3 out of 5
Very good site, good quality items, happy with my purchase. Despite a lack of essential items for the arrival of our babies.
Carrier needs to be reviewed
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Carrier needs to be reviewed
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Rating: 3 out of 5
Delivery not very careful, the box was badly damaged
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Rating: 2 out of 5
Not great .. the swing works but once I put my baby on it, it doesn't swing fast at all, it barely rocks. Is it a weight issue? In any case, I am a bit disappointed
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Response from BEBE2LUXE
Hello,
Have you set the speed to maximum?
Can you send us a video at [email protected]
Best regards,
Have you set the speed to maximum?
Can you send us a video at [email protected]
Best regards,
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Rating: 2 out of 5
The packaging box arrived very damaged. We did not open it because it is for gifts. But the box needs to be glued back together in all directions, let's hope the inside is in good condition.
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Rating: 3 out of 5
The delivery person delivered on the promised day but left the package in front of the door! without our signature and of course without control, this is not very professional, otherwise the rating would have been better! Thank you.
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Rating: 3 out of 5
There is not much choice, which is a pity
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Rating: 2 out of 5
The delivery time for our order was far too long. Difficulties encountered in contacting customer service: email sent remained unanswered, phone calls in vain (voicemail full), no possibility to reach the carrier without a delivery reference and a phone call without response. However, a package was delivered on July 24 (order on the 1st). The item is in good condition and satisfies us.
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Rating: 3 out of 5
Happy with the product, but not with the delivery. I paid 16 euros to have to go pick it up at the depot.
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