Customer reviews of BEBE2LUXE

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
5 6 789 76% 4 1 578 18% 3 287 3% 2 98 1% 1 172 2%

Summary of reviews

BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.

2 star reviews

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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/01/2021
Well received Louna 5 in 1 but it doesn't work! Even with batteries, it doesn't turn on at all
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 03/12/2020
24 hours after ordering, I received it, it's great! However, I would have preferred if they took an extra day and didn't get the color of my cradle wrong! Just a heads up, and don't mention a return, it's fine... 8 months pregnant, I don't want to go through all the procedures...! But please be careful.
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Response from BEBE2LUXE
Hello, we apologize for the color error. During this period, orders are numerous, so mistakes are possible, and we are sorry for that. A return was proposed to exchange the color, but we have not received any response today. Best regards, the Bebe2luxe team.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/11/2020
The article itself is of good quality and conforms to our order. However, your carrier GLS is absolutely not serious and competent, which greatly discredits your brand. After (supposedly!) 3 attempts without being able to deliver the package to its recipient (who was indeed present), we had to go ourselves twice to the GLS depot in Gennevilliers and insist on retrieving our package, which no one there could find!! It's really a shame because it does not encourage future orders on your site! Best regards,
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 18/11/2020
I had asked a technical question before my purchase and I got a response quite quickly ==> OK The big downside remains the carrier GLS!!!! the cream of the creams... How can we still work with this carrier in 2020??? It is by far the most incompetent of all... So much so that generally I decided not to buy online if the transport was entrusted to GLS. When the delivery is entrusted to GLS, I sigh in advance because I know there will be tracking issues, appointments, delivery points, delivery person... etc in summary website bebe2luxe ==> ok carrier GLS ==> definitely NO so 2 stars
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/11/2020
The order went well, however I was totally disappointed with the delivery which I received five days after the scheduled date without any message or email to warn me even though the delivery fees were paid. I tried to contact the store but it is only open 2 or 3 days a week with not very extended hours.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/11/2020
No SMS or email to inform me that I was going to receive it. They left like thieves. And they put the package at my neighbors'... But received quickly.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/10/2020
Delivery times respected but shipping costs too high.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 30/09/2020
Product received quickly. However, the order received is not the one initially ordered and it is difficult to reach Bebe2luxe due to their very limited hours. Now to see the quality of the product over time.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
I struggled alone to find the right installation. Difficulties contacting baby2luxe. The anxiety of thinking that your baby is not safe
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Response from BEBE2LUXE
Hello, customer service intervened to help you install your car seat. We are sorry if you were unable to reach us quickly. Best regards, the Bebe2luxe team
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/09/2020
Disappointed, I ordered an electric swing to give as a gift in pink, I received it in gray, impossible to reach them by phone and still no response to the email sent.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 19/07/2020
Received defective products
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 24/08/2020
I did not receive the right color
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 14/08/2020
The photos on the site are very small and impossible to enlarge with a smartphone. I did not receive an email from the site to inform me that my order had been processed. I had to wait until I reported where my order was to trigger the delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 21/08/2020
I received the swing but not the pacifiers. I kindly ask you to take the necessary action. Best regards
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/08/2020
Incompetent for delivery. GLS to be banned. Package found by chance at a relay point while expected all morning at my parents' home. UNACCEPTABLE for the amount of the transaction and for the price we pay for shipping costs.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
3 months to be delivered, and the shipping costs were not refunded, fortunately the product is great
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/07/2020
I did not receive the right color
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 12/06/2020
Operational stroller.
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Response from BEBE2LUXE
Hello, thank you for your feedback. Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/06/2020
I can't say much because I still haven't received anything.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback. We are doing everything possible to provide the best solutions to the issues encountered. Best regards, your customer service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 07/06/2020
The product seems to be of decent quality for the price, however the delivery with their provider GLS leaves much to be desired, they offer to choose a delivery date that was not honored in my case. When you take a day off just for that, it's very disappointing. With Bébé2luxe who completely distances themselves from the situation without even being sorry, let alone offering a commercial gesture for the delivery.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/05/2020
A bit disappointed because it's not easy to handle; when I installed it, I moved it and it broke (not much) but you can't really position it as you want, which is a shame.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 13/05/2020
Hello, I want to inform you that I did not receive the correct color of the stroller and would like to have a commercial gesture from you
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 11/04/2020
The site itself is good with a choice, the customer service also took care to respond to me promptly, the delivery went well, everything was professional. However, the product has defects, from speed 1 to 5 there is no difference in speed for example...
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 08/05/2020
Easy navigation on the site, but disappointed by the delivery service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/05/2020
The swing is perfect, only the delivery was extremely long, and don't try to contact customer service by email, they do not respond!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 16/04/2020
Very good site, delivery time respected, but the delivery leaves something to be desired, just for that I wouldn't recommend on the site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 22/03/2020
I have already made several purchases on this site but for the first time I am disappointed with the cradle purchased from bebe2luxe. I find that adjusting the height of the cradle is very difficult. The mattress does not come out to put on a cover and this is not specified in the product description. I do not recommend this product.
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/01/2020
I ordered the Louna swing at the end of December, I received it on February 17
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/12/2019
Deplorable delivery, 15 days instead of 72 hours. Quality/price ratio really mediocre. It only works on mains power. I am really disappointed with the product, I regret my purchase!!!
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/11/2019
Very outdated
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 23/08/2019
The designs are very large. The photo does not really look the same as in reality.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 20/07/2019
Impossible to reach someone by phone at the indicated number. No waiting line and the voicemail being full, it is impossible to leave a message.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 25/05/2019
I will not repeat the experience with this site. Very poor tracking on the order and no compensation.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/04/2019
Cardboard burst
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Response from BEBE2LUXE
Hello, our sales team has noted your evaluation, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 27/11/2018
I still haven't received my car seat, the last news was on January 16, then January 17
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Response from BEBE2LUXE
Hello, our sales team has noted your feedback, we will contact you. We are doing everything possible to provide the best solutions to the problems encountered. Best regards, your customer service
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/10/2018
The swing was damaged upon arrival. There are places where it is scratched or broken. Fortunately, it holds up.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 26/10/2018
I received the package, but I haven't been able to assemble it. And my partner unscrewed a piece that no longer fits. I am lost.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 05/09/2018
Site that offers good products at interesting prices but a real hassle to get delivered. I was offered a pickup point only to be told it was untraceable and it was up to me to find the information about the pickup point in question! I am not satisfied with how the delivery of my package went and I am also a bit disappointed with the product, a car seat that is supposed to have 3 reclining positions, including one for sleeping, and in the end, there are indeed three positions but they hardly recline at all. I do not recommend this site.
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 06/08/2018
The information is not always correct
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 29/07/2018
Not great .. the swing works but once I put my baby on it, it doesn't swing fast at all, it barely rocks. Is it a weight issue? In any case, I am a bit disappointed
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Response from BEBE2LUXE
Hello,
Have you set the speed to maximum?
Can you send us a video at [email protected]
Best regards,
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