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Rating: 4 out of 5
Delivery on time...
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Customer reviews of BEBE2LUXE
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 8 924 published reviews
Summary of reviews
BEBE2LUXE stands out for its impressive product quality, with many customers expressing delight in the items they received, which consistently match the advertised descriptions. The fast delivery service is a recurring highlight, with numerous reviews noting that orders arrive on time and packages are intact upon arrival. The customer service is also noteworthy, as many have reported positive experiences, particularly with responsive after-sales support, which adds to the overall satisfaction of their shopping experience.
Reviews 3 and 4 stars
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Rating: 4 out of 5
Fast delivery. Car seat seems good
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Rating: 4 out of 5
Reliable site. Order received in good condition but unfortunately 2 days late....
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Rating: 4 out of 5
Fast delivery time and respected
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Rating: 4 out of 5
Very professional site
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Rating: 4 out of 5
Complete, simple to use
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Rating: 4 out of 5
A lot of choices, accessible prices. Quick response to questions. Only downside: the relay point has not been working for a year but despite that, I was told I had to go there to pick up my package 🤔 fortunately, the delivery person called me and I was delivered at my workplace!!
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Rating: 4 out of 5
very good
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Rating: 4 out of 5
Good site where the items are well explained
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Rating: 4 out of 5
Very average transport though.
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good delivery time. Good product as described.
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Rating: 3 out of 5
I waited for the delivery all morning on 28/11, only to find the package left behind my wall, I find this a bit light as it could have been stolen or I could have told you that I hadn't received it, I saw no one and nothing signed.
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Rating: 4 out of 5
I take away one star for the simple reason that it would be more practical to have a phone number to reach you. Otherwise, despite the issue which is also my fault, the service is fast and the shipping even faster. Received in 2 days even if it wasn't the right part.
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Rating: 4 out of 5
Very good.
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Rating: 4 out of 5
Good. Clear and precise.
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Rating: 4 out of 5
Clear and simple.
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Rating: 4 out of 5
Good
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Rating: 3 out of 5
Problem with the delivery location registration and delivery. The GLS Transporter does not seem to master the traceability of customer data, hence the delivery delay.
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Response from BEBE2LUXE
Hello, We are sorry for the problem encountered with the carrier. A solution has been found with our customer service, we are happy to have helped you. Best regards,
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Rating: 3 out of 5
In fact, this rating is due to the lack of seriousness of the carrier GLS. Not rigorous, not precise as if they had nothing else to do but take days off. First notification for November 26, canceled the same day for the next day. Except that no one showed up on November 27. Delivery on the 28th without warning. It's light. Bebe2Luxe should find other partners for deliveries. By the way, this company that claims to be the 3rd in Europe had already given me a hard time for another site.
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Rating: 4 out of 5
Good,
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Rating: 4 out of 5
Clear and easy-to-access site.
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Rating: 4 out of 5
I didn't get the correct contents of the order the first time. But following the email I sent, everything was very quick.
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Rating: 3 out of 5
Only 3 stars because review reserved waiting for customer service response. Item received with a manufacturing defect that does not allow one of the legs to fit properly into the structure, which does not guarantee stability and therefore the safety of the baby. Response from Bebe2luxe: disassemble the part and scrape off the excess plastic that hinders assembly. A bit strange as a response! I refused because manipulation was not planned during assembly but is related to a manufacturing defect, thus the responsibility of customer service. Response from customer service pending. To be continued!
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Rating: 4 out of 5
Great and we love the car seat, top!
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Rating: 4 out of 5
Very good site.
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Rating: 4 out of 5
Fast delivery, my little girl examined the stroller, nothing to complain about, it's for her little girl who is due in January.
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Rating: 4 out of 5
Arrived within the estimated delivery time and always informed about the status of the package, thank you!
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Rating: 3 out of 5
Disappointed, I ordered a new car seat and received a product that had already been used with the packaging inside torn. No phone number to contact customer service, so we sent an email and are waiting for a response. No responsiveness, we sent the email yesterday and still no reply.
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Rating: 4 out of 5
Good site.
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Rating: 4 out of 5
Good site.
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Rating: 4 out of 5
Good.
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Rating: 4 out of 5
Overall good, meets our expectations and a record price especially
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Rating: 4 out of 5
Good, but there should be more references
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
Very good, I might have appreciated more and larger photos of the seat
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Rating: 4 out of 5
Good
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Rating: 4 out of 5
No problem with the order, but a bit left without information during delivery.
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Rating: 4 out of 5
The product is not very well packaged, the box damaged but otherwise the product conforms and works well I am very happy
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Rating: 3 out of 5
Good and not expensive but very few products for sale
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